Needle in a Haystack, Inc.

Reviews 12

A

A Private User

I gave Needle two stars (as opposed to one) because of Blair with her enthusiasm and professionalism. She was superb at anticipating my needs and taste, and helping me select my wedding invitation. However, once it gets out of her hands, the lack of communication, and the professionalism seemed to stop. They were terribly late in getting my proofs ordered and sent to me for my approval. I had already hired them to address and stuff my envelopes, and that process also took longer than promised. By this time I was terribly distraught, and the manager assured me that they were trustworthy, and my difficulties were an anomaly. The manager assured me excellent customer service in the future, and he was going to over see all my future orders So, I gave them another shot. Again, Blair was excellent in helping me select rehearsal dinner invitations, and yes, again, they were very delayed with no reason given, but this time the proofs came back incorrect. When I went in to figure out a quick solution, I asked the manager why, again, they goofed. And, why, again, he didnt see to effective communication within the store. His only answer was abusive, yelling at me, and told me that he is clearly successful as "look at the neighborhood Im in". I have since taken all of my business away for the remainder of my wedding needs, and cannot in good faith recommend them. I sincerely hope they have a turnaround in the future and wish them no ill-will in anyway.

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A

A Private User

I went to this store because the paper did not come in on time for our invitations on time. We were in a bind so, I called them and they said they had the paper so we asked then to hold it for us. When I got there to pick up the paper, the lady at the counter first said "no refunds on this". I said yes because the invitations had to get out right away. She then proceeded to ring up the paper for twice the manufacturer’s suggested retail price. I asked her why the price was so high and she said it was "because it was on the shelf". Now I cant believe she charges all of her customers double retail for in stock paper or she would not stay in business. So I am guessing she charged that price because she knew we were in a bind and needed the paper right away. So - it you absolutely have to have it right away, I would suggest going somewhere else, because this lady sees a predicament as nothing but $$ signs.

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A

A Private User

Whatever you do, do NOT use this business. I ordered my wedding invitations from here as well as all of my thank you notes. When I ordered my thank you notes I was charged an exhorbitant amount for shipping. When I asked to see the breakdown of the cost, they could not provide me with the receipt from the company. I priced the same cards online and shipping was $50.00 less for the same order. When I brought this up they still would not provide me with written verification of the shipping cost but one of the workers whispered that she would refund my cc $30.00 and apologized. However, I was very disappointed with the way things were handled and will NEVER trust this business again. Then on top of this, my notes were sent without the envelopes and I had to call multiple times to get the problem solved.

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A

A Private User

Ive gone into this store three times, every time hoping the service will be decent. It never is. Ive been completely ignored twice, and once the salesperson took away a book I was looking in to give to someone else. So unhelpful and stuck up. Write Selection is where I ended up getting my wedding invitations and they were a thousand times better. They even called the invitation company and talked them into completely customizing an existing invitation for me. I asked if customization was an option at Needle, and they said no and wouldnt even call the company to ask about it.

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A

A Private User

This is the first time Ive been in the store and I was amazed at how much they have to choose from. People say its the place to go to order wedding invitations. It definitely is. I ordered some gorgeous letterpress invitations and ended up doing programs, menus, place cards etc. with them as well. I was very happy with everything and especially, customer service. The person who helped me went above and beyond to make sure my order was taken care of. I wouldnt bother going anywhere else.

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A

A Private User

I was so impressed with needle in a haystack when I went in with a Christmas card dilemma. The staff is so friendly and helpful and just all around pleasant. When you go in places like this as a young person, you don't always get the best service, but it is absolutely not true for this establishment! I was super impressed and I will go back many times in the near future!

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A

A Private User

I absolutely love Needle in a Haystack! Ive been shopping here for about 8 years, and I have been nothing but pleased with them. Despite what others have said, the customer service is amazing! Every time I come in to the store, I am greeted by name. The sales associates absolutely know their stuff! LOVE IT!

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Reena Patel

this store was awesome! creative, different & had a variety of gifts, stationary items, cards, etc. the customer service was phenomenal and i would highly recommend going in and checking it out! cute store, name & family owned. what more do you need!?

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A

A Private User

This is THE place to go for any of your stationary needs!!!! Bhavna and her family business are the greatest, nicest, most accomodating people youll ever meet. I have been using them for over 10 years - they are truly unbelievable!!!!

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Elza Pollock

Stumbled into this place and was super impressed by the card selection.Im always looking for creative/quirky/beautiful cards, and now I know this is the shop to find them. Ill keep them in mind for all my little occasions.

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Varun Jindal

They have my business for life! Needle in a Haystack is my one-stop shop for all stationery, wrapping, invitations and special gifts. The owners take such amazing pride in everything they do and their team is superb!

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David Hepburn III

Any, ANY type of stationery you could ever need is here. Very helpful, knowledgeable staff who are versed in the proper etiquette surrounding written communique. A little pricey, but its worth it.

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