Cowboy Store

Reviews 5

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Sarah Manacapilli

I was going to give them a two because my first experience with the ladies who worked there when I bought the boots was great. They were very helpful the first time. However, after wearing my boots on three occasions (a house party, church, and Wurstfest), I noticed the stitching was starting to come undone. Because Id paid almost three hundred dollars for them, I decided to see if I could exchange the boot for the same style and size because perhaps the pair I had gotten had a defect of some kind. I called ahead and a man answered. I told him that Id bought the boots last week and "the stitching was falling apart". He asked me what the style was on the box and the size. I read off the information and asked if they had the right boot in the store and if it was possible to come and exchange them. He said yes and I replied saying, "Thank you, Im on my way." Two hours later I got there and brought them in. I said Id called and showed him the box and Dustin (the man working there) said that they didnt have that size and he remembered speaking with me on the phone but I never asked for the correct size and I was lying. My mom had also come with me and she was very annoyed with his attitude. She told him so and he proceeded to insult her. I pointed out that he was being awfully rude and wed driven a distance to simply make an exchange. He then proceeds to tell me that Id lied to him about the state of the boots and he was going to lie to the owners to help me because the boots "werent falling apart" and I didnt need an exchange. I tried to explain why his understanding and comprehension of the situation was very incorrect and he accused me of screaming at him and pointing (I talk with my hands). He tried to mock both my mother and I when we said things were getting out of hand and asked if everyone could just start over. Dustin was incredibly rude and has some serious anger management issues. I will not be shopping at the Cowboy Store ever again because of his attitude problems. I really hope the owners dont keep him on the staff, he does not do their stores reputation any credit.

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Donna Peckham

Make sure you do not have to return anything to this store!!! I bought the wrong size boot, returned it, the store gave me a store credit, I lost their card but could prove with my receipt that I returned it, and they would not let me have the credit to the store. 300.00 dollars down the drain because they do not have an updated computer system!!! The manager spoke with me on several occasions was extremely helpful, understood I lost the card but new I had the receipt. The owner, however was very rude and would not let me purchase another boot. I will tell everyone I know to not shop in the Cowboy Store. Such a shame for Bandera!!!!!!

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smabrito

From my personal experience- everyone there knows what theyre doing ...a great group of folks. Its a rarity today to go into a retail store & get this level of customer service! They carry a great inventory (brands I like), have reasonable prices and strive to take care of anyone that walks through the door there! Im a regular!

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Ken Cameron

Great store. All manner of Western Wear available. Great Boot selections. Very knowledgeable and courteous and helpful staff. A very good place to shop if you are in the market for western wear.

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Alexander Breuer

Nice stuff and very good customer service. Thank you

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