Category: | Electronics Store |
Address: | 9711 Manchaca Rd, Austin, TX 78748, USA |
Phone: | +1 512-458-8612 |
Site: | discountelectronics.com |
Rating: | 4.5 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–6PM |
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Guy Gimenez
First let me say that I know customers are not always right...but its also clear theyre not always wrong either. Last week I purchased a complete system (refurbished) and accessories at a total cost of more than $990.00. Within 48 hours, I had to bring the system back in for repairs because the hard drive was defective. It would have been nice to hear "Im sorry for the inconvenience youve experienced" but that was not to be. However, more importantly, when I picked up the computer a couple days later as I was leaving town in a hurry, I didnt notice that my power cord was not returned to me. Upon arriving home a couple days later and trying to power up the repaired system, I realized I didnt receive my power cord upon repairs being completed. I went directly to the S. Austin location and explained the issue and the simply said the cord "wasnt noted as being received when i checked in the unit." Granted, I didnt realize it was my responsibility to confirm what D.E. puts in their system, so I was unaware that the cord was not shown as being delivered with the unit. The staff said I would have to buy a new one for $2.17, which I was forced to do IF I wanted the $1,000 system I purchased from them a few days prior to actually work this time. As a loyal customer of this location since they opened, I was was terribly disappointed that they would throw me to the curb over a $2.00 item, but that is exactly what they did. And as a customer who can easily prove the thousands of dollars I have spent with this location since they opened, it is even more disappointing that D.E. didnt care enough to consider that D.E. may have made a mistake instead of assuming it must be the customers fault. I congratulate them for having such a successful business that customer loyalty is not appreciated or needed. And so others dont make the mistake of spending as much as I did with absolutely no appreciation. I will let everyone in my circles know how poorly this business treated me only days after I spent almost $1,000.00 with them.
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Ruth B Kaplan
Update 12/2013. The desktop finally bit the dust, and wouldnt boot at all, and I took it for diagnosis. Sean saw me waiting at Service and suggested that he could do a quick diagnosis "over the counter" and save me the service charge. It was time to buy a new/used tower. Sean suggested a Dell Optiplex with a faster processor for $250. My old memory wouldnt fit, so I bought two additional memory chips for $50. It came loaded with Win7 Pro, so I figure the actual computer only cost me $150. Not bad! And Sean was patient with my questions about various features of the system, until I was certain it was the one for me. Im using it now, happy as an old lady can be! Thanks again, Discount Electronics! You saved me from the electronic nether regions! My aging desktop gave me the blue screen of death Friday, and wouldnt boot, except in safe mode. I know enough to know it could take me days if not weeks to try to fix it myself. I took it in to the store and told them what happened before the final break down and left it for repair. Shelby explained the options and pricing to me before I signed it over. They got my phone number and email and said it would be "about a day". Being Friday, I figured Monday. Saturday morning I start getting text and voice messages to contact them. In a brain fog, I called, and David in the service dept patiently explained that my NVIDIA video card was fried, but that the "inboard video" would work if I dont use dual monitors and play games. He then patiently explained what dual monitors are... So the upshot is that it is Saturday evening, I have my computer back in working order, and it cost way WAY less than I figured for a service fee--and I even understand what happened! This is the way repair service SHOULD work! You guys rock!
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William Dollar
I have been to this location for my IT needs the last three days back to back. The first day I was helped by David which was very respectful and knowledgeable about the RAM and the HDD that I needed. I had no issues at all it was on "will call" where I picked it up from David and he even installed the RAM for me F.O.C. thats AMAZING I do computer repair myself and well rarely do I install any hardware F.O.C. It was an incredible first experience and thank you David for your displayed extreme professionalism. On day 2 I went and was assisted by Justin where he was able to help me with the required hardware I was needing. This place is a great vibe where there is modern day music playing and lots of fellow computer geeks there so I felt like I was home. Yes, on day 3 I decided to make a purchase of a top of the line laptop with a docking station and all the specs were explained to me by Byron. I wanted more details since I am also in the IT field and wanted to ensure that the Discount Electronics employees were indeed telling me the truth in which they were. I mentioned this because I have been at another store where I will not spell it out but the initials are BB and well there so called techs werent knowledgeable and clueless about their computers. So to sum this novel up I will be a continual loyal customer to D.E. I would like for the owner to know that he has selected the right employees to represent his establishment. Again, my many thanks to the D.E. employees. Warmest Regards, Will Dollar
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Wendy Chance
Kudos to the terrific team at the Manchaca Road location! I thought my Computer died, RIP. Took to the store on the off chance that I may be able to salvage some of my files. First spoke with Jenny, who did a few quick reviews (for free by the way, pay attention to this Best Buy). Jenny gave me a few step by steps to try at home, and if that did not work, I could bring computer back in to be looked at by the tech the next day. (FYI, I had been to Best Buy, they could not look at the system for about a week). After going home and trying the step by steps, took my computer back to the store, signed it in and left with the usual feeling you get when electronics fail you. The same day, a technician looked at my Computer. They have a great system that lets you know every time one of the techs is working on your system, ordering parts, or any type of update, a great little text and email is sent so you know exactly where you are at in the process. David, my tech stayed with my unit the entire time, and ultimately the motherboard was ordered and replaced. Thanks David! When I went to pick up the unit, Shelby helped me. I was still very concerned if I would have any of my documents, work, pictures, etc. left on the machine. Shelby powered up the unit before I left the store and everything had been salvaged! Very satisfied with this store always! Everything I have ever purchased has been great and I wanted to see a big "Thanks" to the whole crew! Wendy Chance