Charter Furniture - Dallas

Category:	Furniture Store
Address:	15101 Midway Rd, Addison, TX 75001, USA
Phone:	+1 972-385-1911
Site:	furniturebycharter.com
Rating:	4.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–6PM Closed

Location

Photos 100

Reviews 16

Karen Roberson

WORST experience EVER in buying furniture! Salesperson raved on long track record of flex steel power reclining sofa full TOP grain leather sofa ONLY to find out they just recently started selling power sofas (unless this also is a LIE). Crap sales tactic used to get us to buy despite us firmly stating concern ABOUT quality and reliability of full grain leather sofas with power recliners! Furniture arrived in 3 wks but salesperson keyed phone # wrong (like he couldnt look at original paperwork?) so we called after 5 wks - were told they had had it for 3 weeks. OK, we got over that. From time delivered we noticed one end sagged. Also power adapter didnt work so had to remove power supply from recliner & use that (so NEVER able to use recliner). Had service guy come out & found sofa mechanism frame bent. Called store mgr and he said he had new one in warehouse to swap out (due to TWO DEFECTS). Delivery truck came today with brand new replacement and its in WORSE shape than defective one we have! Not to mention on SAME truck they had EXACT SAME sofa they picked up from another customer. Delivery guys were the ONLY honest ones!. Theyve been picking up this model a lot but according to Rob Gannon and Elton and everyone else at Charter this never happens or the delivery guys damaged it. NO, they didnt!! Listen to YOUR employees! Talk to Flexsteel about how they ship sofa on end and then to your staff at Charter warehouse about how they are taking sofa off the bolted wooden pallet/plywood instead of being left ON. I work in supply chain mgmt - YOU MUST improve product handling skills and if you have vendor shipping product in way that damages product - address that TOO but DO NOT ignore KNOWN issue and let gullible customers believe salesperson when you KNOW its NOT true - that is deception. We considered buying different furniture from you BUT since we now know TRUE info on model we bought and that sales LIED AND management is NOT addressing known issues (and instead try to blame their own delivery guys when theyre the only ones who have cared, have felt bad and wanted to make sure we were happy?) how can you blame us for not trusting you as a business to EVER want to come back? So incredibly frustrated and disappointed - but I doubt owner, Mike Crepeaw, or manager, Rob Gannow actually truly care in end. After all, there is always the next sale. To be fair, we are waiting to hear from the owner now. We looked for WEEKS before deciding on this sofa & 5 weeks for it to arrive..then weeks dealing with defects. So now, no sofa, no recliner..and no big deal to Charter furniture that we have no main seating. We were just another sale. Sickening.

Renae Mai

Charter provides a nice quality rental product and excellent customer service. Last year I rented enough furniture to furnish a one bedroom apartment for a few months and was actually impressed with the quality of the rental furniture I received. It looked like new or very, very lightly used furniture. This year I contacted them again to rent furniture for a few months based on my prior experience. This time the sofa provided with the living room set was really worn out - seat cushions support gone and the fabric obviously worn and pilled. All the other pieces were fine and similar to the product quality I experienced last year. I did not want to be "that person" who is always a complainer, but was very dissatisfied with the sofa.it was worn out and uncomfortable. I took a few pictures and sent them to the Charter Account Rep I had worked with explaining I was unhappy with it. I received a call within the hour and he agreed with me completely. It turns out there was a glitch at their warehouse and the sofa I got was supposed to have been removed from their inventory. Not only did they apologize twice, they replaced the entire living room set with a more expensive line - brand new furniture within two days. I am very impressed.

Kay Keneetit

Charter is great. I cant stand to go to most furniture stores where the salesperson follows you around and wont stop talking. I walked into Charter to look at sofas and they told me to feel free to enjoy the store. It was really nice to find modern furniture (as well as traditional) at lower prices. The Broyhill sofa I first saw was about $500 less than I had seen it elsewhere. We ended up buying a cool, modern Rowe sofa, and if you know furniture, that is a very respectable company that you wont find in the Trashleys and Junk-to-Go stores. The price was unbelievably low. I didnt think Charters bedroom and other wood furniture was quite as good as another Dallas-area furniture store I love, but for upholstered stuff, Charter is a great place to check out.

Bill Hartzer

All in all, I highly recommend Charter Furniture. We have recently upgraded our office furniture (desks, etc.) and had a pleasant experience with Charter. The prices were what we expected, and really no surprises. Of course we wanted some of the furniture that we couldnt afford, but thats always the case, isnt it? Delivery was just as expected, although I wish we had better weather when they actually showed up to deliver the furniture (it was raining). But all in all, I would definitely use Charter again, theyre very reasonable.

L Werling

Charter Furniture offers a great service all around. The staff is friendly, professional and very helpful. The furniture was in great shape, very clean and offered at a great rental price. Hands down I would work with them again if I have the need!

Thomas Mumey

Nice store, convenient location, and large selection make it a pleasant place to shop. They got 4 out of 5 because though they carry the manufacturer that I wanted they didnt have the exact piece for which I shopped them. Fair?

Jacki Koch

Ive used Charter Furniture for every aspect of my house. I will never go anywhere else, service is exceptional and pricing is spot on! This is your go to place for any furniture need including accent pieces and art!

Lebanon Ridge

I have been using Charter Furniture for years to set up furnished apartments. Not only is Charter an amazing, reliable company for furnishing needs, my rep Ray Morris is incredible and always available to help.

Eric McGehearty

Charter is a great place to shop for furniture, the showroom is big and they have a large selection. The guy I have been working with is very nice and easy to work with.

Kyle H

Interesting furniture and decor selection. Salemen were very eager to help. We plan on returning for some of the decorations. Neat place!

Mo In Memphis

Prices are pretty ridiculous on some items for the most part, but you can find good deals on some items. Beautiful pieces.

Tahir Husain

Helpful staff and great selection. Prices are surprisingly low on many items.

A Private User

Great prices and more personal service than the chain stores. Check it out.

Steve Boyd

Great selection and layout, good to see whole room concepts

David Lam

Their is alot of stuff over there.. but nothing I liked.