west elm

Category:	Furniture Store
Address:	4019 Hillsboro Pike f, Nashville, TN 37215, USA
Phone:	+1 615-385-1512
Site:	westelm.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 49

Reviews 21

Teener Marie

Terrible customer experience! Walked in, spent about 20-25 minutes in the store looking at everything, and was not greeted or talked to once! The only human interaction I got was when one of the associates asked me to get out of the way so they could go to the back. There were 3 associates. And only 3 customers in the store including me. And only 1 of them was helping one of the customers. I dont understand how they can charge $800 for the same chair you can get at pier one for $200 and not give any kind of customer service whatsoever. Never, ever buying from this location.

Anita Boyd

I love the products, but the customer service is terrible. I ordered an item in Jan. 2015, that was supposed to be shipped on 3/15/15, but the ship date got pushed back to April 10, 2015. My credit card was charged on 4/3/15, but the item did not ship. Customer service kept telling me I was suppose to have the item the day I called. They reordered the item, and I was supposed to receive it the following Friday. That didnt happen either. I cancelled the order. Hopefully, I get the credit faster than I was supposedly suppose to get my wall art.

Laura G

Walked in, no one greeted me. I walked around for 15 minutes, when I was ready to purchase furniture and price it out they were out of stock of every product I wanted, and didnt bother trying to sell me on anything else. The girls never removed themselves from their chairs to walk around with me and show me other pieces of furniture. Walked out not purchasing anything from West Elm. Very dissapointed. I was very eager and excited to spend some money.

Felicia Zhuang

Ive been into the Green Hills location several times now and all of those times, I was never helped by anyone. There was either no one working it seemed like or, if they were working, they stood around and talked to each other rather than to a customer. I found the service to be extremely lacking to say the least. I had no clue how they stay in business. They dont seem to want mine....

TN PM

My wife and I are frequent shoppers here due to our recent move. We found our dining table, chairs, coffee table, side tables and various miscellaneous items here. The staff is always friendly and the manager (Jen) made sure our experience with top notch! We went to several home goods/ furniture stores in the area and this was BY FAR the BEST EXPERIENCE! Thanks West Elm Nash!

Andrea Worrell

I love West Elm because it is my style, however the Green Hills location has the worst customer service. You have to beg someone to help you and when they finally do it seems like a chore. They are so rude. I need something, I go online if that anymore.

Aaron Wicks

The worst customer service Ive ever experienced. Marta in particular should be ashamed of herself, she is very rude and she is ignorant about the products. How do they possibly stay in business?

Russell Ericcson

I dont know how they stay in business, the service is so bad. I went in to buy 2 sofas and ended up leaving and going somewhere else. They are obviously not trained to sell or assist.

Adriana Greazel

So disappointed with the chairs I ordered (Nook). These chairs look and feel so cheap. The delivery company used was a pain to deal with. They were so rude.

Em S

Overpriced for thin quilts and dainty pillows. I could find allot of the decor and furniture on overstock or wayfair for a few hundred cheaper.

Amy Truesdale

The shop is well laid out and easy to navigate. The furnishings and accessories are very nice. I love the mid-century items.

Wendell Patton Jr.

The color choices on the accessories always seem to impress my wife. The staff is helpful as well.

Mark Grubb

Waste of money. Buy the original antique version pay the same amount and get better quality.

Libby McCroskey

Love their products, but their in-store customer service is horrible. I usually buy online.

Marcus Dortch

Customer service was average. Product style and options are great. Will shop there again.