Sprintz Furniture Showroom

Category:	Furniture Store
Address:	325 White Bridge Pike, Nashville, TN 37209, USA
Phone:	+1 615-352-5912
Site:	sprintz.com
Rating:	3.6
Working:	10AM–8PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 1–5PM

Location

Photos 100

Reviews 6

M E

Every. Single. Furniture. Store. Thats where we went looking to fill our new house. Sprintz seemed like a winner, with sales people like Rick Gibson who work at trying to make you happy. If you dont want pressure, he doesnt pressure. If you have 100 questions, hell answer them as best as he can. While this review is for the Mallory Lane location, I presume "customer service" covers both stores. Sadly, helpful sales staff is where the Sprintz advantage ends. We ordered bedroom furniture and two, leather recliners, but needed office, dining, 2 other bedrooms, and family room furniture and were just waiting on painting to be complete before delving deeper into furniture land. Strike 1 - The first delivery omitted two trays for drawers in nightstands, one of the drawers in a nightstand didnt stay closed, the delivery people couldnt install the mirror because they didnt bring the supplies, and a piece was missing off the chest of drawers, causing it to rock back and forth on the floor. Calls, calls, visits to Sprintz, discussions with a manager, and more calls to and from "customer service." Strike 2 - The defective nightstand was replaced a few days later without a tray, and without delivery of the promised replacement tray. The chest is fixed and the mirror is attached to dresser. The "repair" people leave and we notice two drawers in dresser dont close. After looking at it, I can tell that its because the "repair" people used longer screws to attach the mirror, which pushed against the back of the drawers. I fixed that myself. Regardless, its back on the telephone and back in communication with "customer service" and sales staff about trays. Promises are made and excuses are given. Strike 3 - Weeks after the initial delivery, the nightstand inserts for the drawers come by parcel. The two leather recliners are delivered the next day. Immediately, we see blemishes, scratches, and other damage to the leather and legs of the chairs, so it was another visit to the store to speak with the salesman. We would have sent them back, but delivery is delivery, not pick-up, according to the delivery guys - "[they] dont take stuff back." I walk in to Sprintz in Franklin and see the salesman, Rick. His first words, "Please dont tell me you have bad news." I show him photos of the chairs and he asks for me to email them to him. The manager is out of the store, so I cant talk to him again. I email Rick the photos. I also welcome the manager to call to discuss what, so far, has been an unbelievably, bad experience after the sale. The manager calls and says he understands that this has been a horrible experience, and he understands if we want to cancel the order for the chairs. "Customer service" calls me and says they can a tech come by in a week or so, which would put me out past a month from the time of purchase to the time of a tech coming by to tell me whatever it is s/he thinks (the only thing acceptable is replacement). I realize then its going to be a slow process until the chairs are done, and I dont want to go back and forth for another month until the issues are resolved. Nah, Ill send them back and go find something else. We are now glad we didnt buy the rest of our furniture there. As it now stands, I call "customer service" and get nowhere on a repair to a chest of drawers that doesnt close completely. I call, leave a message, and wait for a return call. I call, leave a message and wait for a return call. The end result - Sprintz has a couple of nice showrooms and very helpful sales staff, but in the end it doesnt appear that theres much service after the sale. The single star is because it doesnt stand out from any other furniture store and, youll note, every time I use the term "customer service" when referring to Sprintz, I simply had to distinguish it by quotes, since it really isnt customer service. In sum, go check elsewhere...it cant be much worse and it may be better.

Benjamin Fowler

Sprintz has a massive showroom with a vast variety of furniture options. Most of the items appear to be discounted from the same items I found online, but I would not consider Sprintz a budget furniture store. However, with a slightly higher price comes the ability for more customization and other options. Additionally, the salespeople at Sprintz are helpful and friendly, but I do not like when I am immediately approached by a salesperson upon entering the store before looking around much, and so that is why I gave 4 of 5 stars. The delivery service from Sprintz were very professional and did their job quickly and carefully. I was even a few minutes late to the delivery time but they waited for me, which I was very appreciative of. My furniture was set up properly and in the exact locations I dictated. Their delivery service made receiving my living room furniture very easy and stress-free.

irishtomato0413

I have purchased furniture from Sprintz on White Bridge Pike on three separate occasions over the past 22 years and I have never been disappointed. My most recent purchase was delivered today and the delivery service was fantastic. Every piece of furniture was double-wrapped in delivery blankets and plastic. The delivery crew were very careful with everything. I highly recommend Sprintz for the in-store experience as well. I had the pleasure of working with Mavis Campbell, who was extremely patient and knowledgeable. I will continue to be a customer, because no matter what types of stores Ive shopped at in the past, no one else had the same level of service or the variety of choice that I got at Sprintz.

Kd D

When we walked in, we were told there was a sale. When we went to purchase 2 pieces of furniture, we were told that the person who greeted us had the sale wrong, no discount. We had to track down delivery people because they never called us. What they delivered was horribly crooked, obviously bad piece of furniture. More tracking down delivery people to arrange exchange, more taking off work, and never once an apology or mention of a discount for our troubles. These people are crooks! The only good thing is the variety and selection of furniture. Test out what you like and order it from someone else!!

Monique Hazlewood

We had an incredibly good experience purchasing from Sprintz at the White Bridge Pike location. John was my sales person and he very much went out of his way to assist us in purchasing our new sofa and loveseat. He was incredibly informative concerning everything including fabric selection, the purchase process, and the delivery process. The delivery system is pretty organized with both email and phone notifications. The delivery personnel were friendly and fast and showed up within the delivery window. I will definitely go back to Sprintz for future purchases.

A Private User

My wife and I were very pleased to see the enormous furniture selection at Sprintz and even more pleased to see that we could afford to shop there! Prices were very reasonable and even though we didnt have a large budget, we were able to find enough options to make for a tough decision on which sofa to buy. Our salesperson was also excellent. She was very knowledgeable, wasnt pushy and made the buying experience at Spritz very easy and pleasant. Well definitely be returning to Sprintz every time were in the market for furniture. We couldnt be more happy.