CVS

Reviews 17

HA

Halenia Crews

The worst customer service Ive every experienced from a pharmacy in all my 32 years. Every time I go in they seem to have an extremely hard time finding me in there system. Ive been there now 3 or 4 times. I do not have an accent or speech impediment. I always spell my full first and last name slowly, not trying to be condescending as well.This last time I went the woman at the register was at least kind. The time before that, the lady couldnt find me and was looking at me as if I lied about my scripts being sent to them. Today I call to ask if my prescriptions have been called in...that was my question in those words. The woman proceeded to tell me no... I state are you sure you are looking under the right name. Only because we continue to have confusion in this area. Her reply was, I just confirmed that with you. Then she stated they are here, but not ready. I then said I didnt ask you if they were ready, I asked you if they were called in..Only for her to sit on the phone quite and didnt apologize for being rude as hell..then when I said thank you she just hung up. I have always used Kroger pharmacy and loved them. The only reason I switched was because my new insurance wont allow me to use them. I should not have to drive out of my way to receive good service. This is beyond ridiculous and I see why this store has such a low ratings.

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CE

cee dee

Absolutely horrible service! I left another pharmacy because they moved further away about 8 months ago...Complete mistake!...i have to come to fill sons script every month, and every single visit, there has been one issue or another. I will even come a day later than when they tell me the script will be ready to insure that i get in and get out quickly, but it doesnt matter. An issue happens were the staff made a mistake (EVERY TIME!) and i still end up being there waiting no less than 30 looonnnnggg minutes before someone even attempts to fix it! and they never apologize for their incompetence.

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CH

Charles Watkins

I got a perscription for 45 pills. When I started going here last month I specifically asked the pharmacist if I get partial, would I have to wait by the day,the lady told me NO. Well that doesnt apply to all the pharmacist cause I was told yesterday I had to wait until Tuesday to get the rest of my meds. I live 60 miles from the pharmacy and work 80 miles away. So now I have to drive all the way back out there after I get off work n the middle of the week cause one pharmacist had to give me my medicine like a child.

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PE

Peggy Michael

Worst pharmacy ever rude people had 3 meds refilled and copay doubled from last month which one med with copay was 11 dollars more than it would without insurance called to talk to rh put me on gold and not come back had one med refilled that was 25 dollars try to charge 75 I told him no he said how about 50. and I said I been paying 25 he said ok this pharmacy on winchester needs closing or hey new people in pharmacy thats 6620 winchester rd corporate is looking into them

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CA

Carmen Pruitt

THIS CVS LOCATION CUSTOMER SERVICE IS HORRIBLE. DONT USE THIS LOCATION FOR ANY PHARMACY NEEDS. PHARMACY MANAGEMENT AND TECHS NEED TO TAKE CLASSES ON PROFESIONAL CUSTOMER SERVICE INTERACTING WITH PEOPLE AND HANDLING MEDICATION. VERY UNPROFESSIONAL STAFF. I WOULD NEVER RETURN, FIRST TIME AND LAST TIME HORRIBLE.

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JO

Jose Reyes

The service is terrible we try to be nice but the can help and the prices is so high Walmart is better I never came back they charge me 100 dlls for something I pay on Walmart 24 dlls thats very stupid I wants to return and they only said soon u live from the store u cant return anything.

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SO

Sotoyia Fairley

Very rude staff! They act as if they have a point to prove. I worked at cvs as a tech so I know the process.. I never treated customers wrong. Now that Im a customer, it makes me mad to get it first hand. I was done wrong as a worker now Im getting attitude as a customer

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CH

Christy Bell

Rodnyshia at the register was talking on the phone using her earbuds. I wanted to say the least you could do is mute the conversation your having on the phone while you have a customer bin front of you. Never offered assistance for anything

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EU

Eurika Wright

I asked to speak to the manager who turned out to be this short black guy in GYM SHORTS AND A TANK TOP working the register.I thought he was a regular shopper! The rudest person Ive also EVER spoke with.Young immature cashiers also!!

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CI

Cina Thomas

The customer service at this location is horrible. I am very rarely satisfied with the level of customer service. I have to constantly provide them my insurance information and the staff is unprofessional.

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JE

Jess Villalobos

This pharmacy never has anything. They expect you to wait days for medicine you need asap. The wait time is unacceptable when you finally do go pick up your medicine. Customer service sucks!

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BE

beth price

everyone who works here is very nice! everything is clearly labeled and the do a great job of assisting customers! thanks to all who work there

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AU

Austin Clarke

The worst and most rude employees I have ever dealt with! Horrible customer service! Dont go to CVS.

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CH

Chris Murdock

I was told there internet seteam was down for the day needed my meds not good

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AA

Aaron Sneed Sr

I wouldnt trade them for any other pharmacy in the world!

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LI

LINDA HARRIS

Never have paypal my cash cards,

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MA

Maria Rivera

The prices is good.

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