Firestone Complete Auto Care

Reviews 11

CH

Charles Best

Complete ripoff!!!! Consumers beware!!!! Been here 2 times with 2 separate cars for an alignment, both visits was told my car need very expensive repairs, and both times I had repairs done at less than half the estimated cost from this place. First time was my Subaru legacy, said ball joints were bad and I needed 2 complete lower control arms, there price ( over 800 dollars parts and labor ) on that part was almost double what I found them for online, ( online price 200 each lower control arm ) when I asked about labor to install the online lower control arms they had some BS story about only using there approved parts yada yada yada, then I found you can just buy the ball joint itself for 26 to 52 dollars each depending on brand. Then I took my Toyota in for an alignment ( I didnt learn my lesson on the Subaru ) and similar BS. I needed tie rod ends and a wheel bearing, labor and parts was 560 dollars. So I got 2 outer tie rod ends at 40% what theres cost, and a wheel bearing for 30% what they said it coated from oreillys, then what the hay got 2 inner tie rod ends as well. Called a shop Im familiar with in franklin ky. Who are good honest mechanics ( Simpson county tire if you want to know ) that actually charge how long the job takes, in this case 2 hours at 70 dollars an hour. So in this instance my repair was less than 250 dollars parts and labor vs 560+ at firestone and I had extra work done ( inner tie rod which wasnt included in this estimate ). Had I just done what they estimated total cost would have been less than 200 ( both inner tie rods parts alone was 46 dollars ). Twice this place tried to rob me, and once they did ( Toyota had to be realigned after its repairs and I guess I wasted 90 + dollars here for nothing on its alignment ), better to get more opinions than just theres

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ED

edward morris

Whet into Firestone in Gallatin because my car was over heating. I told them I think it might be the thermostat. I said I have to get to work give me a call and let me know. I got a call and they said it would be 217 plus tax to replace the thermostat. I didn’t have any other way to get it done so I said ok. After a picked it up and read the paperwork it said that the thermostat passed the test as per customer request the work was done. At no time in the phone call did they tell me that the thermostat passed the test and didn’t need to be replaced. So I am out of 247 dollars now showing 61 for the thermostat that you can get for 6.99 at auto zone and the rest went for labor and I still have the same problem with my car. In my opinion do not take you car to this place. Sent an e-mail to the customer service line and didn’t even get a response from them.

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JO

jonathan kidd

They told my wife it would take 1 hour & 1/2 for her car so we scheduled an appointment time. She had our two young kids with her. Took 3 & 1/2 hours. She asked them why it took so long & they said, "it just takes that long for your repair." When she said I called, made an appointment & you said it would be an hour & 1/2 for the maintenance." They responded, "well its done now." I dont appreciate a company that does not treat women well. We will never go back. Ever.

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ER

Eric Byers

Very friendly fast service. Informed me of options and did not push anything I did not want. Got a set of tires installed and an alignment. They did a great job and corrected a bad alignment from another shop. Truck rides great.

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DA

Darin Miller

New management in 2017. The shop is spotless, organized and professional. Courteous staff and time conscious service bring me back time after time.

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JA

James Miles

They try to work with you for specials and promotions. They do provide coffee and an adequate seating area. They always have seemed courteous.

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SA

Samantha Lively

Has a great manager that is willing to help you no matter what. They work on all 3 of our cars and always do a wonderful and professional job

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A

A Private User

tried to call multiple times, no one will answer its 12:30pm no one will answer. tried to call at 10:30 am no answer

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JE

Jean denis peeters

bad customer service. Not willing to help customers

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RO

Rob Stidham

My fix it place

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D

D Has

Its ok.

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