Orvis

Reviews 10

KA

Kayla Anderson

While my husband and I have previously very pleased with this store and previous personnel interaction, I had a negative experience yesterday. I went in to purchase a pair of waders that my husband has been eyeing because he simply wouldnt go splurge on himself so I wanted to do so for him. I knew specifically what size he wanted and when I got the salesmans attention I was immediatly asked my husbands anthropometrics for sizing of the waders I had selected. I politely responded to the salesmans questions with my husbands height and shoe size to which the salesman insisted on a certain size, although larger than what my husband had requested. When I hesitated and reiterated my intentions to buy the smaller size that my husband wanted I was met comments by the salesman regarding another customer who fit the build of my husband (only per my description as he was not present) that went with the larger size and with my continued hesitance I was met with other comments along the lines of, "we do know what we are talking about here; trust me he will be displeased with your selection and need the larger size." The salesman then even offered to waive an expedited shipping cost with a push to order the size he recommended as the previous customer with the "same build as my husband" had bought the last in that size (because I did manage to mention that we leave for vacation next week during which we will be fly fishing together in California). In hindsight I should have been more pushy in hopes to just leave the store with my intended purchase in hand, but I never even got to the part of asking if the size I initially wanted for my husband was in stock. Fortunately, my husband is impressed with the quality of Orvis products and craftsmanship for all that he needs for his favorite hobby, but unfortunately we will likely try to avoid patronizing this specific Orvis location, although incredibly close to our home, due to this type of customer service. I do not doubt this salesmen brings much expertise to his position, but a sale was lost today due to his attitude and lack of tact in his communication with me personally. I have to say, I was in that certain consumer mood where I could have just splurged and purchased the 86" 4-weight Recon to really outfit my husband for our trip with all the goodies he has been wanting, but such purchase, or any purchase, just wasnt the outcome with yesterdays experience.

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R Moore

Called around town looking for a specific wader/water gear repair kit. All of the other outfitters were friendly and helpful in checking their stock, however none of the nearby shops had what I needed. The only retail sales person who was rather short with me on the phone was the gentleman at Orvis. I told him I was looking for a specific repair kit, which he immediately replied "Yes" to. The problem however was that I hadnt even had the opportunity to tell him the specific kit I was looking for. It was off putting, but I kept trying to get a valid answer. I told him I specifically needed an Aquaseal with Cotol-240 kit, and asked if he could verify he had it in stock. He told me he did in fact have it. I drove the 30 minutes it takes me to get to their shop, in freezing rain, only to find out they did not have it in stock. Crappy attitudes and crappy service. Ive been an avid fly tier and angler for 26 years, having guided for a couple of Orvis outfits in my younger years. I can assure you I wont spend a single dime at this location, or ever recommend anyone else to support them either.

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Andrew Sexton

I have been in this store a handful of times now and each time it was a great experience. I usually hate stores that bombard you as soon as you walk through the door. The staff here have a nice balance of being helpful but not pushy. Everyone I spoke with really knew their stuff and they were able to give great advice and were very friendly. I would highly recommend going to this store.

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Ashton Durham

Called to ask if they had an item in stock, after checking, Carol came back to the line and said they did not but if Id like to come in and order, or order through her on the phone there would not be a charge for direct shipping to my home. Within 4 minutes my order was complete. Wonderful experience

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Nicholas Judd

This place is amazing!!! The sales team is super friendly, and the equipment is top notch! I bought some material for fly tying there and caught a beautiful wild bowie the next day! Thank you Orvis Greenville!!!

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Joshua Dew

Really helpful staff, they offer free introduction to fly fishing classes that are extremely informative.

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Jason Thomas

Love this place. Not many places for fly fishing around here, but great merchandise and dogs are welcome!

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Brandon Arquette

Great help for fly fishing advice

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Angelina Burnett

Sales people are super friendly

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Scott Auslund

Great place

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