Tuffy Tire & Auto Service Center

Category:	Auto Repair Shop
Address:	308 Robert Smalls Pkwy, Beaufort, SC 29906, USA
Phone:	+1 843-524-1007
Site:	tuffybeaufort.com
Rating:	3.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–4PM Closed

Location

Photos 18

Reviews 9

Paul Gullick

I stopped at this store Saturday to schedule "replacing" my tires, brake rotors and brake pads on my Tundra with 131000+ miles on the original rotors.....been resurfaced twice...second set of pads. Also offered and made a $500 deposit towards the brake parts. Looking back, I now recall the employee stating the he couldnt price the brake parts until a tech looked at the brakes. (Keep in mind I explicitly told him I wanted the rotors and pads replaced because Ive had problems with the brakes. Especially braking from higher speed 50 mph +) I dropped off my truck this morning at 7:30 am. Received a text message at 1:50 pm "Paul, were working on the alignment now. Tires look good. Will be ready within the hour Rick@Tuffy" I replied "And the brakes?" His reply "All good...well over 50% left on all four corners...we should check again next summer..Rick@Tuffy" Well, Im not happy that the work I had requested was not done and I had to leave my vehicle there for 7+ hrs for the work (tires, a brake inspection and an alignment that I wasnt made aware of, which is not required.....my previous tires wore perfectly). The dealer could have done the same work in half that amount of time. Now, I still have braking issues at higher speeds (checked them on the way home) and now will have to lose my truck for another day to have the brake rotors replaced. I tow a boat often and am not happy about knowing that I still have brake issues! 50% or better braking does not give me much piece of mind for my safety when Im towing a boat at highway speeds at 4 or 5 in the morning, or towing at all really. Citing a miscommunication when my work order was put into their computer, and seeing my obvious frustration, Rick did offer to put the truck on a rack and measure the rotors while I watched. After having just explained my brake concerns for the second time, and knowing the rotors were not going to be replaced, I was not in the mood for the "see, they are still within spec." game. The rotors need to be replaced! I paid the remainder of the bill and left. I may have to go elsewhere to have the brakes worked on. Too angry right now to even think about it. Its your money; shop wisely! I will.

Ryan Wilson

Terrible customer service. Ive been in there a few times and the owner/manager can be rude. I blew a tire once and went to them to but another. Since I just put on new tires just two months earlier, at Tuffy, I asked if I could get a discount. Rick basically talked to Mr like I was a moron for asking, since it wasnt a defect with the tire. I just was hoping to get a break, since I just spent around $1000 on the tires not long before. I blew that off, but not long ago my son went in to have his break lines looked at, which I also spent a few hundred dollars having repaired at Tuffy not long ago. When my son suggested that their repair might have been faulty, Rick got defensive and disrespectful. Words were shared between him and my son, and ultimately Rick followed him outside and threatened to knock his block off. My wife heard the majority of the conversation. Rick talked with my wife about the situation and basically lied to her over the phone about the conversation. I wont spend another dime there. Terrible customer service and a complete lack of integrity by the owner.

lee martin

Rick and his staff go over and above what a good full service shop should provide. Their prices are reasonable, the work is of superior quality and their knowledge is exceptional. Sometimes you have to wait longer than other shops but thats because theyre packed with customers, which is another good sign. Appointments are available and if Ive done that, my vehicle is immediately pulled into the shop when I arrive. They know all 3 of our vehicles and keep meticulous records on what has been done and when. Frequently what I ask for something minor there is no charge. Best shop that Ive encountered in my 50+ years of driving and I highly recommend them to my friends and family.

Cody Pervenecki

Took my F250 7.3L there cause I had another project that was going on that took priority and a passenger fuel line that took me 1hr and a half to do myself took them 2 weeks and 2 days to do with the most excuses Ive ever heard told me multiple times they wereally waiting on a part to get in on fords delivery truck when right after I called ford to be told by them that they did have the parts in Stock I will never bring my truck to them again and on top of that charged me almost $300 frickin dollars for an hour job and a $50 dollar 30inch line and still didnt make up for over 2 WEEKS of having the truck

Chris Nelson

I walked in not knowing if it was a deal or not.I usually do my own repairs but there were some things that I just didnt want to deal with. Right after I came in Rick introduced himself and asked what I needed. I told him that I needed brakes. After an inspection I needed more than that but I could get along with the brakes at the moment. The thing I admire was he was straight with me through the process and kept with that all the way through. we figured what would work with my budget and got it done. I will definitely stay with these guys when I need help.

Brian Noyes

Terrible...PLEASE GO TO ANY OTHER AUTO SHOP! DO NOT GO HERE! They have the worst customer service of any auto shop or service center I have ever been to! They broke something in my car while working on it and then MADE ME PAY FOR IT. On top of that, it took them two weeks to fix something so simple (that they broke in the first place) in my car and they ended up doing more damage than repair to my vehicle and then made me pay for that replacement part. Please do yourself a favor and do NOT EVER USE TUFFY AUTO!

Donald L

I asked Tuffy what kind of oil they use for oil changes. I was told they uses Lewis oil for oil changes. I never heard of Lewis. They are not a National Name brand but I bet it is cheaper than the national brands which is probably why they use it. I was told by another shop Lewis Oil sells new and recycled oil. Tuffy told they do NOT use reclaimed oil for oil changes and I dont claim they do but I prefer a national name brand oil be used especially on newer cars covered under a warranty.

Nicole Dorsey

I would strongly suggest to spend your money someplace else, the owner Rick actually yelled at me and called me a lier after I had to return to his shop after I had 4 new tires and alignment done the day before and after wheel speed sensor was broken during the installation. He never said anything about it and entered a code to turn the dash light off and allowed me to leave in a vehicle that was unsafe to drive at the fault of his shop.

Michelle Seefried

Rick is the one I usually speak with. AMAZING GUY who pretty much seems to have a photographic memory! I just sat my first name and he knows exactly which case we will be discussing. Last name and he knows both cars in our household! The mechanics are so great! They know my car inside and out before even getting it on a lift! They will check out a question I have on my car free and within half an hour... Usually right away!