The Country Bride and Gent

Reviews 4

SA

Sara Rees

I walked into this shop super excited to find my wedding dress. My sister spotted one in the window on a mannequin. When I went inside the woman, Carrie (I believe that was her name) did not assist with picking out dresses nor did she really describe where to look. I started grabbing all sorts of things which seemed to bother her when she was helping me get into the dresses. She did take the dress off the mannequin in the window. I tried on probably 20 dresses... none of which I loved. She rushed me to narrow down my "maybe pile". There were 2 dresses that I could not even squeeze into. She sort of insulted me the way she said "theres no way youre fitting into these" then proceeded to say that she thinks my sister should try them on for me. I stood outside of the dressing room waiting for my sister to come out in the dress that was hanging in the window. It was gorgeous. I felt horrible in the dress I had on when I stood next to her. She then tried the other one on that I couldnt fit into and I instantly hated the one I had finally picked from my maybe pile. The woman at the shop started pressuring me to make a decision. I told her that the dress I had on was out and it was between one of the 2 that my sister put on for me. She told me many brides buy dresses hey dont try on.... well not me. I refused to do that. I told her I wanted the designer and style numbers. I left the shop and I felt like crying from the terrible customer service she had given me. That same day we went to another shop where I was treated like a queen and I ended up getting one of the 2 dresses I could not fit into at country bride and gent. I thought about ordering it from country bride and gent but not after the way I was treated. Your wedding day is a very special day. You should not pressure someone into buying something they cant try on! Nor should you rush them while trying on dresses!! It was pretty much the worst customer service I have ever experienced in person. My best friend is getting married in November and I have already told her to stay clear of that place.

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TA

Taraneh Kerley

I will start by saying that I contacted this establishment first to try and discuss my concerns. I was not intending to leave a review and I have never felt compelled to review anything before. However, the response I received was so disappointing I want to warn people to avoid this place. I was measured for a bridesmaid dress. I had had a baby several months before and was very concerned about the size of my dress. Due to breastfeeding the woman who measured me wanted to size up and then promised the rest of the dress could be adjusted to fit me. I kept asking, over and over again, if she was sure it wasnt too big. She insisted it would be the best option. I had no choice as this store was the only local place selling the dress I needed to get . Well, to my horror, the dress I received was SO big it LITERALLY fell off of me when I tried it on. Even if my chest had been the area of concern, the dress I received was too large to even stay up on my chest. I immediately decided not to have the dress altered there as I have read previous poor reviews AND I did not trust this place if they had measured me so badly to begin with. I took it to another tailor (this one with five star reviews on every reviewing site or app) and he told me he would not take money from me to fix it, that is how bad it was. He sent me home without charging me. I was re-measured and ordered a dress five sizes smaller from another place. It fits perfectly. Keep in mind, since I was measured and when I received the dress my chest size was the SAME. I called The Country Bride and Gent and was met with an attitude. Rude, unhelpful, and HORRIBLE at measuring dresses. I cannot believe the mess they made. Now I had to get a different dress, spending another 200+ in the process, and I wont even match the other bridesmaids. AVOID THIS PLACE.

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MA

Mary Reid Atkinson

I had a terrible time with my sales woman. She had a terrible attitude and treated me very poorly. I was mortified when she dragged me across the store for "different light" and kicked another bride off of her viewing platform. The selection is not huge, and my sales woman gave me horrible looks when I asked about sales or specials. Luckily, I did find a dress here that I love. And its great quality. All the dresses here are of much higher quality than those at Davids (I went there first). Most have corsets and undergarments built in, so you dont have to buy those in addition to the dress. Overall, its worth looking because you can find some great dresses at great prices, but beware the nasty saleswomen. As an update... the more I have had to deal with the store, the worse it has gotten. Every time I have called, I have been put on hold, hung up on, passed around, and received rudeness for questions. I ended up paying half the price of my dress for a simple hem... no beads, no stitching, no nothing but 1.5 inches off the bottom of my dress on the front only... I could have done it myself. I was not told the price beforehand and surprised at the bill. It was an unbelievable rip off. Im glad I didnt have to have any other alterations done. And because my dress was "on sale"... they charged me extra to press/steam it before I picked it up for the wedding. You might want to try all other stores in the area before coming to this one as the saleswomen will ruin the fabulous day of finding your wedding dress. And the hassle of dealing with them after almost makes it not worth it.

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LI

Lindsey Kulp

Terrible, horrible, no good, very bad experience. For starters, the place is terribly outdated. I was there several times for bridesmaid dresses and each time was worst than the next. I have vowed never to set foot in their door again as well as to make it my business to let others know of my terrible experience there. The staff tried to put me in their sample sizes (great - lets shove a size 14 into a wedding size 8 dress). It was god-awful. I was getting claustrophobic and it was painfully embarrassing. I am beautiful and have some curves...I couldnt believe how they were making me feel. After finally just settling on a dress (that I couldnt even try on), the woman who was fulfilling my purchase said that I couldnt order the size that I wanted because it was a size down from their recommendation. In front of my friends, they brought over a manager who looked me up and down, stated that I shouldnt order a smaller size, and then had me sign a statement saying they were not liable for what I was ordering. I was mortified. I left the building in tears as I drove away. It has been 3 years since I was in their store for the last time, and just thinking of my experience there makes me cringe. I feel like it is something that continuously weighs on my conscious and for that, I am beyond displeased. It is downright upsetting that a place like this exists. Shame on them.

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