The UPS Store

Reviews 11

JA

James Cole

Review based on two visits: First visit I shipped a 1lb shirt from Wayne PA to Nevada in a padded envelope. There was nothing special about the package, nor was it over sized and had no insurance. The cost was $13.00. USPS down the road charged $6.95. I should have gone there. Second visit I needed to ship a package that was to be insured for $500.00. It was an electronic part that needed to arrive in pristine condition, so I wrapped it in paper. Wrapped a box around the item then placed the item in a another box on top of more paper then padded each side of the item with a plastic air pillow and covered the entire thing with more paper as to reduce package shift. I actually have pictures of this since I am kind of like the Anal Retentive Chef when it comes to packaging. Off to the UPS store I go. The second I mentioned insurance the guy behind the counter goes in for the kill. “Well we should open your package to make sure that it is secured correctly and that it won’t break” ‘No I do not think that is necessary” I say, as he cuts through the much needed label and rips the top open. He then pulls the entire contents out proclaiming that this is by no means packaged correctly, thus hoping to seal the upsell that he is no doubt banking on. To confirm this he asks his compatriot what she thinks and she too agrees the package needs exactly 2 inches to ensure the “Heavy Machinery will not crush it”. She is so certain of this that she points out a now exposed part and says “Especially that right there that part is particularly susceptible to the “heavy machinery”. I try in vain to point out that this part was once covered by an air pillow created to ship products in safety, but she has none of it. She reiterates that “Heavy Machinery” will have its way with my package and UPS will not take the claim if broken. I tried once again to point out that everything was covered seconds ago, but it’s now...well… all over the counter, so perhaps if it wasnt opened in the first place it would not get crushed, but salesman of the year has stepped back in and has a very simple fix. “Let’s just go ahead and throw that boxed item into another box!” Genius I think. Let’s make this a box, in a box in a BOX! Effectively creating the worlds most drab Matryoshka doll, but nonetheless a safe insurable package that no “heavy machinery” could ever destroy. So I ask “How much is that box and extra packing?” He replies "$18.91 for a 15x15x6 box and a bit of packing, but not to worry I can tape it up again for you!” I silently gather my items all the while thinking “For a BOX?!?! A piece of cardboard…….that I dont even get to keep? I give them 18 bucks, they then pack my two other boxes inside of it and ship it away to have some "heavy machinery" kick it across America? Are you kidding me?!” Doing some quick math I estimate the total for this transaction to be nearly sixty dollars to ship all said and done. I storm out of the store only to be asked just as I get to the door “Would you like that box and packing sir?”. TL;DR Avoid unless you hate your bank account.

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Robert Meier

I took an antique clock to this location. I packed it very securely. The employee offered to "cut down" the carton to save me money. In my foolishness, i agreed...assuming he knew what he was doing. There was damage to the item when it arrived and a claim was filed. At the time the claim was filed they were informed that a UPS employee had cut the carton down. Surprise of surprises...the claim was denied due to lack of sufficient packaging. I wonder if the employee owned up to his messing with the packing or not, but they will now lose many times more in business than the claim would have paid. Its my fault for assuming and trusting they knew what they were doing...guess not! Integrity? Nope, pur dollars and lack of sense.

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Mike M

Stay Away. Rude, Unprofessional and Overpriced. I bought all of my supplies here before shipping two small items. I moved to their packing station away from the counter which had pens, scissors and tape (clearly a customer packing station). A guy who worked there came up to me and said "You cant do that and have to leave". Seriously? I buy all the stuff there and am about to ship with UPS and you tell me I have to leave? Forget you, Fedex is down the street. Will start using them from now on instead.

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Connie Yang

I dont understand these negative reviews. The people that work here go above and beyond to serve their customers. They are so personable and kind, and they make my day every time I come in. I never write reviews but the workers that I have encountered here are incredible human beings and deserve recognition EDIT: depends on who you get, some of them try to rip u off and charge you $3 to tape up your box. Avoid this place for the next few days until the OG workers comes back.

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JA

James Thomas Thomas

I asked someone to give me a quote on shipping, the man kept me on hold for 10 minutes, came back, and when he heard me still on the phone, he hung up. Terrible customer service for a UPS store.

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Nicholas Goss

Have always had great service at this location. After getting PTSD like flashbacks thinking of going to the Post Office, I started coming here.

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JE

Jeffrey Daveler

Horrible customer service. They wanted $$$ to throw a piece of tape across a box I was trying to ship.

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Jon S.

Jordan and team are the best. Dont know any other way to put it. Been working with them for years now.

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CH

Chaitanya Prabhu

Even though this is not maintained well compared to the other stores, this is Ok for a quick drop off

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GA

Gabriell Mcleod

No notary services after 3 PM per employee.

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BR

Brian McCarthy

Great store

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