Phoenixville Hardware
| Category: | Home Improvement Store |
| Address: | 785 Starr St, Phoenixville, PA 19460, USA |
| Phone: | +1 610-917-9800 |
| Site: | truevalue.com |
| Rating: | 3.6 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM |
Location
Photos 5
Reviews 12
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Steph N
I usually try and support my small local businesses, but after today I will not return to this store. I went to return an outside outlet cover since it did not work for our intended location. I brought everything that came with it, except the flimsy plastic wrap that tore into pieces when I opened it. I walked in, with my two young children, who happily played with the kids grocery cart. I saw a women on the phone, who worked there, down the aisle. She saw me, but didnt acknowledge me at all. A minute later she came to the front and called someone up to help me, but then got off the phone and helped me a moment later. I explained the situation and provided product and receipt. She looked mad that I was returning it, and exhaled loudly a couple of time. At this point Im already feeling very uncomfortable, and then she informed me in the future I needed to provide all the wrapping. I explained that it was just like saran wrap, but she said she needed it to keep the product together( How she would use three little pieces of plastic wrap is beyond me) and shes just "telling me for next time". I informed her there would not be a next time. I recall this store being a small family business and had always dealt with friendly people in the past. I wondered if they were under knew management, so I asked who the owner was. "My dad, Richard?" she asked coolly. I confirmed yes. When I asked for his last name she asked why. Really? She should have just told me and dropped the attitude. I could care less if you are the daughter of the owner, but it sure is interesting that she treats customers like that. She was pretentious, and her unfriendly demeanor and haughty attitude was uncalled for. I surely hope this is not how Richard would want his customers treated. Yes, returns are frustrating and sometimes difficult to handle, but thats how business is. The competitions is fierce and True Values prices cant compete with other big stores, so Id think youd need to step up the customer service to keep returning customers. For know, Ill drive to the hardware store in Paoli.
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Shawn Lehner
Fantastic local hardware store. They are the complete opposite of what Sears hardware use to be before they closed. The staff and owner, who is there quite often when I go, are extremely helpful and knowledgeable. Some of the pricing is higher than the big box stores, but that is to be expected when dealing with a local business that truly appreciates your patronage. One time when they didnt stock and item I needed, the owner pulled out some catalogs and ordered the item for me. I wont say I use them for everything, but I use them as often as I can. I absolutely love having such a great hardware store local that appreciates my business. Thanks guys!
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randeroid
I used to like buying items there. I liked the owner. I just bought a part that is defective. They would not replace it because I used it. Yeah, I installed it and it did not work properly. The part ended up dirty and they said they could not resell it. Yeah, you should not resell a defective part. I told them to send it back to the manufacture--no dice. They said they do not send items back. I will not return to their store.
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Tim Freeman
[edit. Ive upped my ratings because other than the special order snafu, service has been great and they are dog friendly] I hate to dump on a store, but they told me my special order for a fairly common plumbing item would be in "on Monday", 3 days later Im still waiting... Otherwise I like the smaller store and it does have a decent well organized hardware section (nuts, screws, bolts etc...)
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Dean Patterson
Failure to accurately cut keys. When I called to follow up I was told that I was wrong and that the keys were cut to the same length. (1/2 inch) difference. I was not calling for refund or exchange. Intended to improve next customers exsperience, but was not taken seriously. Bottom line- Do not get keys cut here, other services have been fine.
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yRichard Barkley
Always helpful service, and willing to go the extra mile for a customer such as shaking old paint purchased elsewhere or cutting a piece of old plexiglass. Prices are very competitive on most items, so I can forgo the longer trip to Lowes or Home Depot.
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Chris Firey
Nice Store. Well stocked and very friendly knowledgeable staff, family owned. A little pricey for some stuff but you pay for convenience. Definitely way better than the other hardware store in town which isnt saying much.
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George R. Kawchak, Jr.
A place like this is the number one reason we should all deal with our local business men and women. Great service, extremely nice people and a very helpful, knowledgeable staff. The only hardware store I use!!!
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Phil Phucas
Love this store and the extra mile they go. Always shop here first!
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Donald Farmer
Love having a well stocked local hardware store. Thanks
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Benny Z
Excellent store. Staff is friendly and helpful.
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Derek W
Helpful staff and everything was organized.
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