Category: | Motorcycle Dealer |
Address: | 1701 Lincoln Hwy, North Versailles, PA 15137, USA |
Phone: | +1 412-376-2300 |
Site: | mositesmotorsports.com |
Rating: | 3.7 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM 10AM–5PM Closed |
RA
Randall Treas
I took my 2015 Maverick XDS Turbo to Mosites Motorsports for the 10 hour break-in maintenance per the owners manual which I did not buy from them because they never called my girlfriend back when we were pricing the Mavericks. I dropped it off on 3-10-2015 and they said they should be able to get it finished by 3-15-2015. I dropped it off and while talking to the Dale in the service department he said there was a recall on the Maverick, and that they had the parts to fix it. So I dropped it off thinking everything was going to go well and Dale in the service department was very knowledgeable and helpful. I went to pick up my maverick after they had called me and told me everything was finished and that the bill was $420 and some change which i was not thrilled about in the first place after spending what I did on the machine but I did not want to give Can Am any reason to deny warranty if something happened. I got home and unloaded the maverick off the trailer, then went to park it and smelled oil. Since it was dark and raining I did not think anything of it. The next day I am can not wait to ride, so I start the machine let it warm up for five minutes, and hit the trails. On my way to the woods, I start to smell burning oil. I think it maybe due to some oil dripped on the exhaust from them replacing the oil supply line, which what the recall was for. I give it another couple minutes of riding and the smell gets stronger, I stop, get out and look at the exhaust, there is oil running out of the turbo and covering the exhaust and the skid plate. I get home and come to find that the "finest factory-trained service technician" who worked on my maverick never installed the new oil line to the turbo correctly. I have been doing maintenance on all my vehicles since I could drive. This level of incompetence is the number one reason I avoid dealerships all together, how can you not check the work you perform and make sure the oil line doesnt leak? I try and call them around 1:00 on 3-16-2015 to vent my rage and low and behold the phones are busy all afternoon. So I fixed the problem because I did not spend $420 to have Mosites Motorsports ruin my weekend. My girlfriend called Monday 3-16-2015 because I want nothing to do with Mosites at this point. She calls the service department and asks them what are they going to do to fix this. The service guy(who would not give his name) said to bring the maverick in so they can fix it. Which involves me having to go rent a trailer since I do not have one for the maverick. She said that I had already fixed the problem and what are you going to do to make this right? The guy said that there was nothing that he could do. So I payed them $420 to ruin my machine if I had not smelled the oil and stopped from riding. The oil would have been pumped out of the engine and my motor and turbo would have toast and potentially caught fire from pouring on the exhaust all because of a person who did not check his work. They say you have to experience the Mosites Motorsports difference first hand, well I did I will never forget it. Since there is nothing that Mosites Motorsports can do to fix their screw up, I will post this every place I can to get the word out to protect fellow riders.
JK
jk1320m
Well first off let me just say this place has the worst customer service. I would recommend you read this before making a purchase either online or in person, these negative reviews are spot on. I found out about this store via EBay, I contacted them to see if they had an exhaust for my Ducati at a better price. After communicating with Don H. Manager of internet sale he quoted me a price which after a day I agreed to. He on his own gave me a price OTD and what their cost was. I agreed to buy it but had to wait 3 days and even offered to put a deposit on it so they could hold it for that price. Don stated that it wasnt necessary and he would pull and keep it with him. I asked him to put it in a email that he was holding it and would sell me it for the priced we agreed on, which he did. Two days later I called him to purchase it and he says he cant sell it to me for the price we agreed on because he misquoted me. He told me that the price he original gave me was his cost and he now had to mark it up $300.00. Obviously I wasnt happy about this and he could care less. He stated I should just buy it for the new price. After I said no to the new price he stopped communicating with me. So I called the GM of the store and left a message as to what happened. A day later I get a call back from the parts manager also named Don. Don immediately starts giving me excuses as to why they cant sell the exhaust to me at the price they quoted me in the email. Don was rude, unprofessional and could care what transpired. Don tried to state that within a few days they sold all three of the exhaust systems and had already gotten new one in at a different cost to them. (I really doubt they sold 3 exhaust systems that retail for $5300.00 each in three days.) Don could care less about the situation and acted like it was no big deal. Don told be he could discount it but not honor the price that was written in the email. After I told Don I wouldnt be purchasing anything from his store, he hung up on me. Im glad I ended up not buying from this business. The GM shouldnt have passed this to the parts managers as it was a customer service issue from the start. I would be happy to let anyone see the emails and if I could post them on here I would.
ER
Eric Plummer
Was in the market for a new Can-Am Spyder, cash in hand. I visited Mosites to see their inventory and discuss pricing. On the first visit I was impressed with the showroom and the variety of different manufacturers available. This was quickly overshadowed however by the overcrowding of sales people. It seemed that every 10 steps I was approached by a different sales person asking if I needed help. Im the type of person that will browse and then ask for assistance when I want it. Even after communicating that I didnt need help, one salesman still insisted on going through his sales pitch. After browsing the SXSs, motorcycles, ATVs and fending off the salespeople, I finally made it to the Spyder area. Once I put one foot in the threshold of the Spyder showroom, of course I was approached by a salesman. I discussed the model I was interested in and determined that they didnt have the exact model and/or color I wanted. The salesman claimed they might have one in their out of state warehouse. A few days later the salesman called to communicate that they had the model but not the color and that I should come down to take a look at the color (on a similar bike) to see if I liked it. I communicated that I didnt like that color and reiterated exactly what I was looking for. He insisted I come in and if I didnt like it, I would have to put money down for them to find the exact bike I wanted. It seems to me that the salespeople want to get you in the store and apply high pressure sales tactics to get you to buy. When asked about pricing, they give you MSRP and want you to commit to the purchase before negotiating No thanks, Ill go somewhere else...