Surplus Home Center

Category:	Surplus Store
Address:	2741 Bernville Rd, Leesport, PA 19533, USA
Phone:	+1 610-926-0500
Site:	empiresurplus.com
Rating:	3.4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–3PM 10AM–3PM

Location

Photos 100

Reviews 14

Management Consultant

I purchased $1000 of hardwood flooring from Empire. I asked to examine the planks first and, upon opening the box, I saw that many of the pieces were quite short. Johnny Challenger, the salesperson, told me that each box contained (on average) about 20% "shorties" (i.e., planks 2 or shorter.) He said that the high rate of these "shorties" in the open box was luck of the draw. When I balked, Johnny said, "Dont worry. You can use them in the closets." I told him that I only had one closet, which he ignored as he repeated the same suggestion. He said I could come back and buy another box or two if the plank lengths werent to my taste. When my contractor began to lay them, he noticed that about 60% of the planks were shorties. I wouldve had to buy roughly $600 more hardwood to make the floor look passable. Empire has good product and low prices, but the salesperson misled me and the company would not give me a refund for the unopened boxes. To me, thats HIGHLY DISHONORABLE.

A Private User

I would not recommend doing business with this out fit! I was miss quoted a price by more than 30% on two windows that I ordered to complete a remodeling project.Two weeks later; I went into the store to check on my order and thats when I found out that it was going to cost me alot more if I still wanted those windows. So for two weeks they had my deposit and never bothered so much as a phone call to tell me about their miss quote. My position was; I ordered the windows in good faith, therefore; they should honor the price given to me since they took my deposit and lead me to believe for two weeks that the windows were ordered. The manager and store rep told me that they didnt need my business and that I should go some where else! I would have cancelled my kitchen order except that they already have my money and Im sweating out the real cost on what that will be once the order comes in! Dont trust them!!!

csds1987

TERRIBLE CUSTOMER SERVICE. Daughter went there asking about a vanity...no one helped her for 20 minutes so she left...I then called about it...guy said they were getting them in...I asked can you tell me when...he said hold on...I waited on phone for 20 mins...I hung up called back different guy said give me your info Ill have him call you....never called. My husband then called the next day...they said they would bring one in from their warehouse and itll have his name on it on weds....well weds. came... we sent my daughters boyfriend to get it...was not there and nothing in the computer about it at all. Should shut this place down. HORRIBLE IRRESPONSIBLE UNPROFESSIONAL....shouldnt even get a star from me.

Adriana ferrante

Ordered $30,000 worth of cabinets under the impression they were real wood painted acrylic. When delivered I come to find out that they are thermofoil painted acrylic. I wouldnt of even payed half price for this type of cabinet. Very low quality. I was told by my salesperson Geoff that they were wood and outstanding quality. I called and spoke to the owner and without even letting me explain...was VERY rude and unwilling to work with me to help solve the problem. NEVER order from here. Very poor quality cabinets and HORRIBLE customer service !!!

Lucetta Muth

Ive had nothing but good experiences at this store. All the employees, especially Luis Jimenez, have been courteous, knowledgeable and happy to spend as much time with us as we need. We have already purchased flooring, lights, countertop, a vanity and other bathroom fixtures. Windows, doors and a kitchen are on the list, as well. My contractor and I are very happy with everything we have purchased and the prices are great. I cant imagine anyone having a bad experience here. Their holiday parties and 25% off nights were fun, too.

Sam Ouellette

Im not sure where these other reviews came from. 1 star are you nuts? This place is insane. I wish I would have found it earlier. They have the most knowledgeable kitchen designers and are way ahead of their time but below anyones prices. The owners are so friendly and have hired such an experience staff. This is a great find for Berks county!

Dean Moise

Ive been working with J.R. in their kitchen and bath department and hes been an absolute professional in every aspect from the initial concept ideas to the fine tuning of the actual design layout. Chad in the kitchen department has also been very helpful under crunch time circumstances as well! Overall Ive been very pleased.

Joshua Abraham

Empire surplus has greats deals when it comes to making your property unique, they offer a large variety of products , dont miss out stop there first before you go anywhere else. See Harold and Sarah and tell them Joshua Abraham the Realtor referred you and they will take care of you .

Jiggy Sparks

This place is a hidden treasure!! The employees are so knowledgeable and they have so many products. Empire is not just a surplus place, they have beautiful products. I will be coming back again!

Maureen Challenger

I have always had great experiences at Empire! John Challenger is so knowledgeable and helpful! I was able to find what I needed, and the prices were excellent!

Ben Swisher

Ive never had any complaints. Great people and excellent product. See Harold or Sarah for all your home improvement needs!!!

Nicholas Banks

Hey John Challenger sold me some grate windows, i would go back anytime , grate service!

Adam Donkus

The Surplus home goods store has some great stuff at amazing prices.

michael kiene

i loved it and will go back again