Zales - The Diamond Store

Reviews 10

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Crystal Cruz

I brought my ring to get it resize in January. Almost a month later i called three times before i can get one of the employee to call the jeweller to see whats going on with the ring, that day the jeweller worked on my ring and shipped it. I received the ring the next day and notice a diamond was missing. I showed the ring to the employee, she said they will fix it and put a rush on it( There is a $35 rush fee). so i should have it within 8 to 10 days. Well its march 3 and im still waiting. I called today... one of the employee called the jeweller apparently the jeweller is cleaning it now and is going to ship it out today. So i have to wait another 4 to 5 days. This is ridiculous! poor customer services. They need to hire a new jeweller! Take repairs somewhere else.

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Ed Maneval

To the two ladies at Zales in the Colonial Park Mall, just because I bought a very expensive watch for a very good sale price from a different store, doesnt mean you can destroy it in the process of changing my battery. Not only did I have to run to CVS to actually buy the battery myself, but you cracked the crystal and damaged the band. And you did not bother to bring either to my attention. Thank you so much for your extremely poor customer service. (Since I had to buy my own battery, the ladies didnt charge me so there is no receipt. Without a receipt neither the store manager or the corp office is willing to do anything.)

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Kayla Galey

This store was very unorganized. I lost 125$ because they didnt record my cleanings only because they couldnt find it in their record. I called the zales 1800 number and they said they are sorry I went through this but I never was offered money back. I went to the hersehy store for a cleaning and their customer service was 100 times better and they treat you with more respect. I thought Id never ship at zales again after the cost they did to me but hershey changed my mind.

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Paul Luksa

I disagree with the 1 and 2 star ratings. We (myself and fiancee) had avery comfortable experiance while we shopped for rings. They werent pushing or insisting we try other rings, they were very polite and straight forward. I would reccommend this location and again i dont agree with the negative reviews, also the prices were very doable, me and her had a budget in mind and we were well under it.

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Tammy Schell

Every time I walk in this store the staff are greating me with smiles and pleasantries!! I purchased my anniversary ring and they checked out my diamond and found 3 of my prongs were gone and the 4th was on its way. My ring of 33 years came back to me sparkling wonderfully!!! Recently this store took my son under their care and helped him purchase some special items!!!

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Andrew Schell

Theyre customer friends very helpful and I sent in for a ring and left with more. They havent let me down and I never waited and the store manager is supportive on helping you get the right jewelry for you and the one you love. Id highly recommend zales for anyone that wants good jewelry and jewelry that looks great for years. Zales were you want to go.

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Mikhail Grishchuk

Staff was really helpful and nice, definitely one of the best Zales around! Found what I was looking for and they helped me get everything I wanted at a great price!

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keith miller

The ladies are so nice and helpful and are excited about your special moment. I definitely went to the right place.

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Marion Lenoir

Nice store...just dont leave anything there for repairs. Youll be using flying cars before you see it again.

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Melissa Huether

The repairs, are horrible, 4 x, to fix our wedding rings & mine not in time..

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