Western Pacific Building Materials

Category:	Building Materials Store
Address:	2805 NW 31st Ave, Portland, OR 97210, USA
Phone:	+1 503-224-9142
Site:	gowestpac.com
Rating:	3.4

Location

Photos 26

Reviews 4

Robin Barker

I would advise anyone considering business with West Pac to go in with eyes wide open. We embarked on a new build and the sales person who "helped" us with the doors and trim work made numerous errors that required sending doors back, waiting for new doors (only to get them wrong again). The person who helped with windows was friendly and helpful, but again, due to "computer errors" with M ilgard windows (which I would NEVER recommend, either -- they still dont have our windows right after months of waiting) our home has been delayed again and again. Further, because we have to wait for the new windows, we need to pay the painter to come back on a special trip just to stain the windows because the correct ones werent all here on time. Currently, the sub is building our stairs and the trimwork for the stairs is out of proportion to the stairs and looks silly. Sure, we could have it redone -- to the tune of $1500 for labor and $850 for parts -- an unneeded extra expense if it had been done correctly in the first place. As newbies to the building process, we needed a salesperson and a company who understood and could process the fine details that are involved. We got none of that from Westpac. Honestly, if you have a choice between West Pac and somewhere else, I would go somewhere else. It certainly couldnt get much worse than delayed building schedule, inattention to detail, and expensive fixes. UPDATE: 2/28/2017 Milguard came to replace the windows. They brought the wrong ones (primed, not stain-grade as ordered). Project delayed AGAIN until 3/14. I cant believe a company can be so incompetent.

Alex Hawkins

There is only one place I would ever go to get doors and millwork. Hands down the best customer service ever. Of course there are issues that come up (we are all human and some jobs are complicated) but they are the only ones that will respond and jump thru hoops to make it right. Best in town!

Kelli Henry

I met with Blake 3.5 weeks ago and STILL have no quote! He will not return my calls, emails or texts. Its pretty amazing how terrible the service has been!

Empire Management

Dropped my project at the very last minute without warning. Cost me a bunch of time. Bad customer service.