Simply Mac - Apple Premier Partner

Reviews 4

DA

Daniel Shea

Having owned a retail store, I understand that there will always be customers that you simply cant please. Im not that guy though and I cannot urge you enough to avoid this store. They absolutely suck. Enter at your own risk. I took a smashed Macbook Air in to see about recovering data. The young woman in the tech department told me shed peered into it and the drive was broken in half. Nothing could be done except recycle it. I waited around for a second opinion; the next tech fished the machine out of the recycler and he thought it was salvageable. We sent it off and I recovered the data... Glad I waited. I needed a new machine but was hoping to save a little cash from the price of an Air but still get reasonable performance. I explained my needs and purchased a Macbook Pro. I had to leave the new machine to have the data transferred. When would it be done, I asked. They couldnt have been more noncommittal about when it would be ready. The whole appointment system they have is a joke and I continued to be frustrated by it over the coming weeks. I had to return b/c the new machine was slow. I mean, it was frozen upon opening; I couldnt even get a cursor, move the arrow, or enter my password for 20 seconds many times. Id have to restart it to get to a point where I could enter the password. Does that sound like a functional machine? Im abbreviating the story completely b/c its insane... I took it back in. They ran diagnostics and couldnt find anything wrong. I received it back with a clean cache and was told it would be purring like a kitten. Nope. Same spinning pinwheel. I couldnt even keyboard and have the word appear in anything close to real time. I returned and plead my case. I was tired of returning and getting the run-around. I tried to work with them but they wouldnt return the machine b/c I didnt have the original packaging. I wasnt warned that I was required to save the packaging for the life of the machine. They would have to file a special petition for the return. Ok, do that. Well, no, they decided they wouldnt. I said I hadnt come in to purchase packaging; I came in for a functional laptop. They wouldnt do anything for me. The manager wouldnt even come out. Maybe hell respond with some excuses... I have no idea. Drive to Bridgeport Village and buy from there or you risk what I went through... Guess what, the machine I got from them was manufactured in 2012. Yep, they didnt mention it. I purchased December 2014 and got a 2012 machine. Oh, they suck and, like another reviewer, the only reason I didnt give a zero is because I cant. If thats not a redflag, I have a bridge to sell you

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KA

Kale Peters

Brought my Macbook Pro in here a few weeks ago because it was turning on with a folder with a question mark in it. I didnt make an appointment at the help desk and i wish i would have. The line was 3 or 4 people deep. But whatever thats my fault. When I got called up the tech who helped me was really friendly. I dont remember her name but she had blue hair. I told her what was going on and she told me, "that sounds like hard drive failure, but let me run diagnostics to be sure." The diagnostics took about 5 minutes and in that time she asked me about my job and my major and she was just really friendly. The diagnostics came back as saying I had a failing hard drive, like she said. I was really worried about my data because I had a bunch of pictures on there from my trip to europe. She seemed to care about my concerns because she offered multiple solutions to help me out. she laid out the costs of the hard drive repair simply, and then offered solutions for my data. she even hooked my computer up to hers to see if my data was still there, AND IT WAS. I was so relieved and she told me that a backup would be successful if I were to get one. I didnt have the money at the time to pay for the whole repair. I was just relieved that my data was in tact. But then she told me that I could get a hard drive enclosure, hook it up to another computer, and pull all the stuff off. It was a much cheaper option and I could just come get my hard drive fixed when I had the money. i thought that was so nice of her to try and offer as many solutions as possible. I will definitely be coming back to get that enclosure soon. Youre the coolest, blue hair tech girl!!

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OW

Owen Dell

First I loved them. I bought two computers and some accessories from them. The staff is young and eager and very good with clients. They have a nice selection and a snappy operation overall. And I still like them, even after a bit of trouble. The story is that they offered to have a look at my brand-new computer that had never performed properly and which I brought in after 4 weeks of struggling to get it to work right. Well, they kept it for a week (less than ideal especially considering that the tech promised to expedite the work on account of the circumstances), they did the repairs (good), and then they hit me up for $69, claiming I had approved an estimate for the charges (not true – nobody ever mentioned any charges until I picked up the computer, not good!). I spent around three grand in their store, had problems I could not explain or solve on my own, accepted an offer for help thinking it was a warranty item, and then got stroked for money. They did relent after I politely expressed my dismay, twice. But it should not have come to this. So yes, they are overall a pretty decent operation and of course the only Mac dealer in town. Yes, Ill go back. But they need to rethink their after-sales service. My smile droops a bit.

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SA

Sally Cutting

Bought a Nano to replace my old broken one today and while I thought the sales clerk was some what aloof I figured how interesting can a 70 year old woman be to a 20 something. He was pleasant, efficient, did his job and really isnt that what its all about. Got home and plugged in the new Nano and the screen was defective, called the store texted them a picture of my defective screen (just to make sure I was correct in my assessment.) They were very helpful staying on line till the text went through then agreeing that something was not right. Told me to bring it in and they would switch my new nano out for another at no expense to me. They did indeed do just that most politely along with apologizing for my having to make the 20 mile drive into town for the second time today. I have no complaints with this store, my other experience was with repairs and it was excellent as well. Had a great guy sell me my Mac desktop a couple of years ago at this same store obviously and that went smoothly as well. I have been there multiple times and never have had service like some of the complaints. Sometimes I think we only take time to write reviews when were unhappy which is too bad.

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