Hobby Lobby

Category:	Craft Store
Address:	4332 Kent Rd, Stow, OH 44224, USA
Phone:	+1 330-686-1508
Site:	hobbylobby.com
Rating:	4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed

Location

Photos 100

Reviews 20

Anonymous Consumer

When the store opened up the customer service was a five-star as well as having multiple registers open for speedy service. Now when you walk in I find that asking any employee for help is like asking them if you can remove their skin with a pair tweezers. They either get low low wages and dont care how they treat their customers or the manners are totally out the door. I find that some of their merchandise is not stocked on the shelves or has been previously opened or they just dont have a very good well-rounded variety in some of their departments. Last month I needed to buy ink for a fountain pen and arrived at the store 20 minutes before closing. However myself and three other customers were stopped at the front door and told that the stores closing come back the next day, keep in mind that the store was still open for 20 minutes. And I knew exactly what I needed to get and where it was located in the store, but that didnt seem to matter. So in my opinion I gather that the Hobby lobby in Stow must make hand over fist when it comes to money that they can actually afford to chase away customers 20 minutes before the store officially closes. Today, I decided to give them another chance - basically because it was convenience that I decided to give Stow location another chance before taking my business someplace else. Late this afternoon, my husband and I went to purchase a large white board and proceeded to walk to one of the registers that still had an employee standing no customers behind the register. The phone rang and an employee picked it up answered it and proceeded to speak with somebody on the other on the other end. We walked towards her register and were 5 feet from it only to have her reach under the counter grab the sign and slap it up there in front of us that said sorry register closed. Didnt acknowledge us, did not make any eye contact or excusing herself for a couple of seconds from speaking to the person on the phone and address us, properly. If this doesnt seem like the proper way to handle the situation then how about putting the sign up that say, sorry this register closed, and ring are purchase up since we were only standing 5 feet, if that, from her register. I want the Stow store to know that we actually go out of our way to the Macedonia store for better customer service. The only person that rung us out was the poor girl that was by herself at the customer service desk with five paying customers waiting to be checked out. And how many registers do you have.....? I actually would rather pay a couple of dollars more at a craft/art store a few miles to the north that recognizes me as a customer and offers to help or even check to see if Im finding everything okay or can I help you find something or just to give advice on a project that Im working on. I apologize for this review being so long but I am sick and tired of paying for bad customer service, rude disposition in employees attitudes and the lack thankfulness towards their customers that shop at their store with their hard earned money. If the store says that it closes at 8 oclock then it closes at 8 oclock, not quarter till eight, not 20 till eight. If the store says that it closes at 9 oclock then the doors stay open at 9 oclock. In other words the store stays open until the clock says that it closes at the time that the sign says that it closes.

Jim Parsons

Great store! Love the selection and the helpful employees. Jocelyn R. Ive been to several of the stores and have never come close to experiencing what you are talking about. Ive never heard anyone else who shops Hobby Lobby complain about an issue like that either. I am highly suspicious of your motivations in writing the review. More than likely you just dont like the values they stand for... they do not discriminate and will kindly sell to anyone who wants to shop there no matter what their personal views are.

Diana Franchino

Every time I shop here the employees are so kind and helpful. They have great sales going on always and you can always use a 40% off coupon. They also have an amazing selection of home decor items and I love the trims in their fabric department. The previous comment about "discrimination" is a crock. Sounds like another anti-Christian rant that seems to be so popular by many of an extremely liberal mindset. Move on, lady.

Sleepy Fred

Prices are always double what you can pay elsewhere. Dont shop here without using the 40% off coupon from their web site home page. Some of the ladies back in the framing department are very rude. I once walked into an area that did not have any signs up (or door) but was accosted by the employees. It looked like an extension of their framing department.

Andrew Bost

Greatly worth a drive when you are feeling crafty not as big as some of the other stores under same flagship but slightly more helpful staff. Fair prices and some really great deals unless you want to wait for a fair time for an online item. Staff was willing to offer ideas about household craft goals.

Jocelyn Roueiheb

I used to like this place until I found out they discriminate against anyone who isnt a Christian extremist. They have an ok selection but knowing theyre dislike for anyone different Id much rather drive the 5 extra minutes to Michaels. Plus they charge more than Michaels

Travis Brant

This place has everything for a whole range of hobbies. Theres custom picture frames, artificial flowers, and all kinds of sundry items! If youre not the crafty type, there is a solid selection of decor items. The staff are very friendly and keep the store clean.

Jim Huss

Helpfulness of staff is hit or miss. But the great selection of prices, variety, and quality makes this the only store I shop when needing supplies for my homemade Satan inspired gifts.

Elyse Winch

Big store, good variety of materials, I just wished it was easier to find, always have to find somebody to ask where things are in the store

Sarah Exton

Hobby Lobby is the best! They have everything you need and then some. The only thing I dislike is the fact that they are closed on Sundays.

Beth Bates

They have just about anything you need for crafting to pretty party napkins. If you love crafts like I do, check them out.

Stephen Gurski

Large selection of overpriced craft goods. Go with a coupon and when things are on sale. Not a fan due to ethical reasons.

Debbie Kasmar

Awesome place to find "deals" if you craft, paint or want to decorate your space. Friendly and will help you find items.

Kevin Bragg

Too long a wait at check out ,people dont know if checkouts are open or not. Staff seemed to be unskilled.