Staples

Category:	Office Supply Store
Address:	11 Winspear Dr SE, New Philadelphia, OH 44663, USA
Phone:	+1 330-339-7707
Site:	storelocator.staples.com
Rating:	3.1
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 12–6PM

Location

Photos 90

Reviews 13

jbd olicity

New Phila Staples has wonderful/helpful employees and I have always gone to their techs to assist with my laptop problems. They ordered a part which took almost a month cause of back ordering. I took my laptop back to fix and it was the wrong part which they said they would call me when it was done but I wasted my time waiting in that area instead of calling me and letting me know the problem. That made me not very happy. Now, I am stuck waiting for the right part for my laptop. I have no laptop and uncertain when it will be complete. I am guessing another month. I am disappointed! I think I will go somewhere else next time if I have to wait another week or two from today. I was told I would get my part as soon as they could. It is frustrating! New Phila Staples needs to improve their parts department ASAP for their customers. I am patient and they have a great IT team. I am just not satisfied with your parts department.

Clay Cole

This is the only 1 star review I have ever given. I purchased some items in this store that included a rebate. The rebate was for $32. I kept the receipt and followed the online process. I kept the tracking number and checked my rebate weeks later to find it was invalid. I called the rebate center, the store, and corporate and they all gave me the run-around and kept transferring me to other people. No one tried to solve my problem or even attempted to look into it. NEVER purchase anything from this store counting on receiving a rebate. I wasted my money and my time.

Dot Furbay

Customer service is seriously lacking! Took laptop in on a Friday, told it was 1day service.... Well after calling once and going in once find out that its going to be more like two days to resolve the virus issue! A heads up would have been nice! The only saving grace is the techs thus far have been proficient!

Al K

Great products, price of items are higher than average, lack in customer service and need more people on the registers.

Ray Kolasa

Very poor Service. Went in for a software upgrade related issue. Ending week three and still no computer.

Luke Durbin

Slow, bad service, had them work on my pc and they actually made every problem I told them to fix worse.

Helen Benedict

I love office supplys, they have pretty good selections. The place is always clean.

Raschele Hauber

Awesome the assistance in the copy center was amazing.. Andy was his name.

Amber Pope

Great prices on school supplies !