La-Z-Boy Furniture Galleries

Category:	Furniture Store
Address:	7790 Mentor Ave, Mentor, OH 44060, USA
Phone:	+1 440-951-7632
Site:	la-z-boy.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 33

Reviews 13

Joe Babika

Recently I was in need of a new recliner in a hurry I went to the Mentor Store.A recent medical situation had limited me to sleeping on a recliner on the first floor. My current recliner broke that day. I was greeted by a salesperson that had no product knowledge at all, not even knowing where the piece of furniture I was buying was located in the store. ( a non rocking recliner). After painfully hobbling around the store we finally picked out one we wanted. Prior to the purchase I asked how long before we could get delivery. I was told a few days. After the completion of the sale, of which this 3 month employee still did not know how to complete the transaction, I was told that it would be 10 days before the chair could be delivered. I live 4 mile from the store. It was explained to me that the chair would first go to Columbus and then shipped back. at a cost of $79.00. I got a friend to pick up the chair the next day for me. Lazy Boy would not wrap the chair for me, nor even put the chair on the loading dock. There was no warranty paper work handed to me. Time will tell if the product is good, but Ill never go back there again.

abi kurian

I purchased a reclining sofa from Lazboy on March 15, 2014 and was told it would be delivered in 6-8 weeks. A few weeks before the 8 weeks was up my daughter was in the store and they told her, it would not be delivered until July. I had to call the store to find out what the problem was, it appeared there was no problem and now it was back to sometime in June (I think because I was upset). Last week they called and said it would be here sometime the week of May 25. I called this morning to see when it would be delivered and they said it is now scheduled for June 15. I love the 2 Lazboy chairs we have and was so looking forward to this reclining sofa. However, after all this, I called the main office for Lazboy this morning and asked to cancel my order. It appears I cannot do that so I promised to tell everyone who would stand still long enough about their customer service. IT STINKS. I take beads off wedding gowns and put them back on so I consider myself a fairly patient person - but this is totally ridiculous.

A Private User

I purchased a sofa and loveseat here. I understand they are great quality. Upon buying the furniture the sales lady messed up my paperwork and had to keep asking the manager for help, it took us almost 2hrs. after everything was said and done. Then i call the store to schedule a delivery date, the lady answers the phone laughing then takes my information and schedules the date we agreed upon. They call my Girlfriends cell phone three days later and left a voicemail asking for John, well thats not my name. After i got ahold of them they told me they dont deliver on Mondays. Which was the date the lady I talked to scheduled it for. Not too big of a deal, but when you pay $2000 dollars for couches you shouldnt have to put up with poor employees that cant even remember your name thats in there system. There is obviously no communication between anyone in the store. I hope the delivery crew isnt as bad as there sales staff.

Blair Brede

We spent almost $7,000 on what we were confident was top quality furniture for our living room. After a year and a half, we have a torn seat cushion, faded upholstery, and a button on one of the cushion backs is hanging off by a 8" string. We purchased the extended warranty but that doesnt help. The extended warranty people (which la-z-boy contracts out) wont return my calls. For two months now, the store manager has been telling us over and over how sorry she is about their lack of response. She has left them multiple messages there is nothing she can do. There are plenty of places to buy poor quality furniture and receive absolutely zero customer service for a much better price.

Trina Zdraveff

I have always been told La-Z-boy is wonderful. Well not so much in my opinion. We have had the chair about 1 1/2 months and the foot stool is already hung up or broken. I have called their comfort care dept and been on hold for 10-15mins at a time. The service tech was to call us back on Friday or Monday at the latest. We still have not heard from him. Not happy with this company at all.

Barb Hauman

We wish to thank Jennifer, Victoria and the rest of the sales staff at Lazy boy in Mentor for their time and attention to helping us select chairs for our family room. They were delivered yesterday (Wed) and we really enjoyed the comfort and support we were looking for. Thank you again and Lords blessings to all of you. Richard and AnnElla Rasper

Ronald White

Never Buy From La-z-boy Again ,Problem With There Product From The First Week Bought About $7000.00 worth Of Furniture And Half Of It ,We Have Had Problems, Now One YearLater ,Want To Charge For A Service Call Which Is Still Bad From The First Week, Go To Fish Furniture Or Levins For Great Service.

Nancy Lewis

Horrible experience during a sale at the store. Add-on costs of $253 and no discount sale price though a phone call from the store indicated a 20% OFF sales price.

Ann Walk

the sales people dont truly let you look. And Im not giving you my contact info when Im just looking.

Craig Simmons

overpriced and reduced quality, lots of better options at 1/2 to 1/3 of the price.

David Bright

Great place...awesome staff. Will never go anywhere else.

logan pellini

Great service and info from employees

Caitlyn Williams

Great experience and amazing quality.