AT&T

AT&T, 6901 Rockside Rd, Independence, OH 44131, USA,

Category:	Cell Phone Store
Address:	6901 Rockside Rd, Independence, OH 44131, USA
Phone:	+1 216-901-1296
Site:	att.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–5PM

Location

Photos 7

Reviews 12

Matt Myers

Well, I thought it would be super quick to just return a defective item I purchased yesterday, and then just get outta there so people who need real assistance with their phones, plans, etc can get the help they need. Instead, I sat as #2 in line for 40 minutes while the person who checked me in stands directly in front of me messing with her personal phone and not helping anyone ...to make matters worse, the yahoo that finally gets to me tries to charge me a restocking fee and now Im waiting for a manager (not present at the store) to approve the waiver of the restocking fee. Worst customer service experience in recent memory. I wish I could give negative stars.

Jeffrey Dinardo

Brought my new phone in, which I purchased elsewhere, when my old Samsung S3 finally died. All of the staff were knowledgeable and helpful. They got me up and running with a new SIM card and were able to upload contacts I thought I had lost from my dinosaur S3s SIM! Purchased accessories for my new S8 from the store because of the impressive customer service. Thank you!

Mar Smith

Extremely racists. Took my mom into their store to qualified her for the next plan and her credit is not bad plus just about everyone qualifies for that plan. My white friends credit is horrible and he qualified. They didnt even want to help us. And just the day before I called the sales customer line and she fully qualified over the phone. So sad how racist stores are

Drew Gaebelein

Fast friendly service here. Came in with a Nexus 5 and needed a sim card and a prepaid plan. The check in woman insisted I needed to see a sales associate to sign a two year contract. As soon as I showed the sales associate my phone she knew exactly what I wanted and didnt try and push anything I didnt need and I was out the door within 15 minutes.

Joshua Daum

Switching to AT&T was a great decision, and Im glad that this store is where I do business. Everything Ive ever done there, from getting a new phone, to adding lines, to replacing a damaged device has been easy and pleasant. Friendly and knowledgeable sales staff who obviously care about their customers. Thank you thank you thank you!

Margarita Pagan

At&t And DirecTV Are Horrible, Ive Had Service For Nearly A Year And Every Month I Have To Call And Inquire About My Bill. Seems Like My Bill Gets Higher And Higher. I DO NOT Recommend And Im Definitely Looking For Another Provider

David Fox

Like others, I have only had excellent service here. The staff are all knowledgeable and very helpful. The staff at this store is the reason I keep coming back to AT&T.

Tim Borkowski

Ive only had good service here. I expect to continue to get above average service here too. No pushy salesmen. Solution to every problem one may have

Melissa Dehlinger

Quick friendly service and didnt push any other accessories nor did they push any other services/devices!

Nick Coutris

Understaffed, no one to greet customers or even make an appointment.

Lluís Isern Arrom

excellent staff, very helpful!

Dave Mateosky

Awesome place and staff.