Category: | Outdoor Furniture Store |
Address: | 35980 Royalton Rd, Grafton, OH 44044, USA |
Phone: | +1 440-748-3660 |
Site: | amishswings.com |
Rating: | 4.2 |
Working: | Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM |
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Dave Mazzei
Quality Product; Awful Service: I arrived at this establishment on July 2nd. My first question prior to having any dialogue regarding a product had to do with delivery to a nearby town. They said they indeed deliver to the requested destination. We started discussing the product and I explained what I was seeking: a polywood swing; one color - weather wood (no two-tone); and no springs. An employee checked their inventory and stated that the frame is in the warehouse and the bench swing was only a few hours away. Additionally, one of the employees was headed to where the products are made the next day. I was told I could have the swing delivered POSSIBLY July 3rd in the afternoon, POSSIBLY July 4th as they were going to be open until 4pm, or POSSIBLY July 8th. They then began ridiculing me saying, "Weve got the merchandise, does he have the money." They went back and forth like Abbott and Costello ridiculing me about the money b/c I live in a town that is noted for its level of poverty. I purchased the swing and A-frame b/c I liked the product and nobody else around sells it. On Tuesday, July 8th, no swing in my yard and not a word from the establishment. So I called and the owner started changing his tune saying he never said the swing could be delivered on those days; that it normally takes 2-3 weeks to get a swing in. I let the owner know that I was a bit disgruntled. He said the best he could do is call the following Thursday (July 17th) to update me on the progress after he visits the distributor once again. The call finally came and I was informed that the swing was going to be in Friday the 18th and that I could pick it up. I told him that it was set up for delivery. He said that was not the case. I reminded him of the very first question I asked and he denied I ever asked about delivery. He then said I would need to be charged an additional $40 for delivery and I began to barter with him due to their awful customer service. He refused to budge and said he would just scrap the order. I told him I wanted the swing but I shouldnt have to pay the delivery charge. He refused to budge again. So I paid the delivery fee. The swing was brought to my house the following evening and it was two-tone (Almond and weather wood), and had springs. I asked the delivery person about the color and he said that all their frames are either white or almond (not what I was told at the store); I asked about the springs and he said they were complimentary b/c of the issue with the order. Now I need to remove the springs and purchase D-clips that the chain will fit on. I like the quality of the swing, but disliked the way I was treated. They will say whatever is necessary to make a sale. I advise that you visit the store when they say the product is in so that you may see it first hand and verify youre getting what you purchased.
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A Private User
I was looking for a childrens playset and found this place on the web. the people were knowledgeable, the products were on display and easy to see what I wanted, and the prices were good too, two guys from the company came to set up the enormous playset that I had ordered and were out of there in record time. I could hardly believe it. thumbs up all the way
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geoff stefko
Great service and products at a very reasonable price! Owners are very nice and provide 1st class products! Stop in and check them out. You will be glad you did.
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Steve Nitzsche
Great ideas for swings, gliders and chars. And if your in need of sheadsor car ports they heve great suggestions as well.
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Carrie Turjan
Best recycled furniture around. Love my new glider bench. Helpful owner and son, open on Sundays 10-5pm.
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Tom Halenar
Nice to deal with, great products, at a good price$
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Randy Valerius
Handmade chairs swings and more great prices.
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Shannon Chuna
Great place