Finish Line

Category:	Shoe Store
Address:	1500 Polaris Pkwy #1102, Columbus, OH 43240, USA
Phone:	+1 614-888-6120
Site:	stores.finishline.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 14

Reviews 22

John Dai

Great store and great collection of shoes. HOWEVER, worst service ever. Been there several times and the employees just never seems enthusiastic at all. Early in December I bought a pair of shoes for my brother. The store was empty at the time and there were 5 or 6 employees just standing around doing nothing while my guy was in the storage room for 20 mins trying find my brothers size (which I dont understand why it was taking so long..) Finally I got them shoes and went to the check out cz i dont need to try them on... I asked the cashier to look my membership card up because I didnt have it with me. I dont know if finish line cant look member cards up or something, but the dude didnt have a single clue of what the heck he was doing. He messed with the computer for about 5 mins and told me I was all set (not a single other employee came to help him out...) GOOD! I was glad he figured it out. It was supposed to be a quick stop but we were in the store for almost an hour cz the employees couldnt get themselves together... But I wasnt too upset at the time as long as i got what I needed. A month later, when I logged on to finish lines website trying to order some new kicks, guess what I found out - My points were never posted... Are you kidding me? If you dont know how to do it, ask some of your co-workers to help; If you cant look up cards to begin with, then tell me. DONT EVER LIE TO YOUR CUSTOMERS. Im not mad about how long I have to wait at the store, Im upset that I respected people who were lying to me. No, Im sorry, Im not even upset. Im simply just disappointed that I dont even get any respect at the store that used to be one of my favorites.

J. P.

They basically stole my money and wont return it. Here is the story: I needed new walking shoes. When I was checking out, I handed the guy my card (stupid on my part). He scanned the shoes and the price was totally different than what they were marked. I went to find the marked store shoe (he still had my card) and I couldnt find it. I went back up to the register and said I didnt want the shoes. He returned my card and I left. It turns out he charged me for the shoes!!! And I cant return them, because I never bought them-- I have no receipt and no shoes. I asked them to look at their tapes from the time I was there, but no. They should recredit my account. This is theft!!! They employee probably got commission off of it too.

Scott Peachey

Recently went through a store redesign and have TONS of products to choose from. I actually prefer coming into the store and picking up my shoes directly from there, rather than online because of the great staff. They treated my son like he was the most important person in the world, which was very refreshing.

Umer Haider

Genuinely the worst people. I was signed up for a subscription I specifically asked not to be on. Then my nike frees were dirty and one was yellow. Tried to call them the same day and they put me on hold for over 25mins. This is my first review for anything ever. Dont go here.

Katie Bowman

Awful. The employees were unhelpful and unwilling to help. They just started at us instead of asking how they could assist. When we could get an employees attention enough to ask a question, they just nodded, shrugged, or signed, like we were a burden.

Riley Miller

Terrible experience today, the guys were more interested in playing around with each other than with helping the customer. Relatively busy with very little customer service. Found the shoes I needed but will avoid in the future.

Todd Sands

Hi. Your store is the most unprofessional place I have ever visited. Please provide training for the most inconsiderate, yet visibly the best chewing Sharpie owner in Columbus. This place is a joke.

Tristan Russell

The service was trash... they barely had a selection of different sizes , && the store overall experience was garbage. If I could give it zero I would honestly.

GodsRichGirls LLC

This where we shop for all of our kids athletic shoes. Mike helps us find exactly what we need and is always friendly and personable. We wont go anywhere else!

Alan Rosales

Was helped nicely, I had a great experience, this one Employee went above and beyond to find us a pair of shoes. I would defenitly recommend.

3OSS s

One of the best places Ive been theres shoes to range from Jordan horizons threw retro 14s its all around a nice way to shop for shoes

Lindsey Thaler

Couldnt get anyone to help me try on shoes. Got attitude from the cashier and manager when trying to make a return.

Nacho Bowl

Great location and staff but small selection of running shoes. Watch out, prices are definitely on the high side.

Rory Stilwell

Unless you wear a flat bill or a hijab youre not getting any help with purchasing shoes here

GGANNO

The selection of shoes here is quite a lot and the staff was helpful.