Byers Mazda

Reviews 3

RO

Robert Stillman

My wife and I were referred to this dealer via the Costco Auto Buying program. We were contacted promptly by the salesman and set up some time to see him the next day to test drive and inquire into purchase of a new Outback. The dealer did not have the exact car we wanted,, however the salesman indicated that he had three vehicles coming sometime in April. Our salesman indicated that these cars could sell at full sticker, and he was not even sure they would continue the Costco program, and if we wanted a vehicle we better order soon. We placed a deposit on a car that would be coming sometime in April While at the dealer we also had our trade appraised. Subaru has a "Guaranteed Trade in Value" program. They undervalued Subarus guaranteed trade in by $2,000. We were told that the $2,000 was because our tires needed to be replaced and the car had not been serviced at a Subaru dealer. During the period we waited for the car to come, we researched the Subaru Guaranteed Trade Program, and had some questions for the dealer. Our salesman notified us on a Saturday that our vehicle had come in the night before. My wife attempted to make an appointment for the next day to complete the purchase and trade-in. The salesman did not want to set up an actual appointment time and told us to come in and "hopefully he would be able to help us" We arrived at the dealer on Sunday morning to complete the purchase. Before beginning the paperwork, we asked the salesman for the Costco pricing sheet and the invoice on the car. He did not want to share this with us and asked "am I supposed to show this to you??" We also wanted to clarify some questions regarding our trade. The salesman got defensive and let us know that there was "no negotiation" and the dealer would not sell the car if re-negotiation was discussed. His explanation was that none of these went well, and we might give them a "bad satisfaction survey" We pushed for further explanation of the trade in value based on our research. We did mention to the dealer that this felt unfair and felt like a bait and switch. The salesman immediately got up from the table and went to get a manager. The manager came to speak with us and indicated based on the term we used "bait and switch", that they would not sell us the car. We indicated that we were trying to get some answers to explain the difference between what Subaru indicated we should get for our trade, and the dealer assessment. The manager indicated again that they were concerned that they would get a bad customer satisfaction survey from us, and that could cost them business up to 10 cars a month. We had our deposit check returned and all papers that we had completed. The manager said he would have the general manager contact us the next day. As we were leaving, our salesman apologized, but indicated that he could get fired if we competed a bad survey. The dealer felt slighted because they felt they were being accused of wrong doing, when in fact we just wanted a clear explanation. We even offered to take our trade elsewhere so that we could still purchase the car, but the manager refused. We notified Costco and Subaru Corporate of our experience and will be taking our business elsewhere. Both Subaru and Costco were just as bewildered as we were and have never heard of a dealer refusing to sell a car to a paying customer. What the dealer does not realize is a good survey comes with good customer satisfaction....it is a given. By treating us in this way, they have made things worse for their reputation than a lone survey.

PA

Patrick Mayer

I am typically not one to write a negative review of a place, but the quality of service as Byers Mazda has gone done since I originally purchased my car three years ago. In order to keep the care tuned well I made sure I brought the car back to the dealership for its suggested maintenance. For the large majority of the past few years the service was excellent. Most recently I dropped the car off and left the car in their care all day. When they called to let me know the car was ready for pick up I asked several questions about the work that to be done and was informed that the service was completed. Upon picking up the car and reading the report I found that the main reason I took the car in was not addressed. I called in to speak with the service desk and they rather condescendingly stated that it wasnt on the ticket so I never requested it (regardless of the fact that I had stated it when I called in to make the appointment, when I dropped off the care, and before picking up the car). I was fine with the mistake but the tone was unacceptable. I called to speak with a service manager and he agreed that the situation could be handled better and offered to have the car brought in for the remaining service free of charge (oil change and point inspection). When I brought the car in for this service at the time we agreed on, the service desk was not aware that the service was to be covered (which is okay). However as I sat in the customer lounge I could clearly hear them talking about me, how I never requested the service, and how I was upset for no reason. When I said "excuse me" they just answered the phone like nothing happened and continued on the day. I had to go and talk to a cashier to try and find a manager before they ultimately called the person I requested to talk to. I never requested anything for free. I never said anything about the service aside from the fact that my request was ignored and instead of treating the customer with respect they were condescending. I brought the car in on my own time instead of making them pick it up. I never said anything cross about the mistake while checking the car in and didnt even talk to the person who made the error. To be treated this way is disheartening and sad. There are plenty of garages in town and plenty of Mazda shops for me to take my car to for factory service. Sadly they are losing my business until this issue of customer treatment is clearly rectified. So sad that it was all one person who the organization could not correct.

SC

Scott Calhoun

Bought a 16 Mazda 6 in June at Byers in Dublin...tag advertising 31/40 mpg which of course factors into both the sticker price Mazda commands and the buyers decision to commit to purchase right? Well since day one that I drove the brand new vehicle off the lot my mpg indicator has NEVER climbed past 26.5 and at least 2/3 of the miles accumulated over four months have been highway miles. Used proper oil and kept with maintenance protocol...so when I came in for a scheduled service maintenace Oct 20 I let the service dept mgr Ken King (big guy with a crass arrogant tone in his voice) know of my concern and what does this "man" have the audacity to reply to me with? "Its your driving habits". Thats it! No sign of concern or willingness to see if maybe there was a mechanical problem or malfunction...these ppl were all smiles and friendly and "helpful" when I bought the car and put a hefty down payment on it...but now they have no intention of even acknowledging a potential and damaging internal problem with my purchase. In other words, the Byers unspoken company motto is "Buy from us then screw off because now we have your money and contract." Isnt that right, Ken King in Service? But youre coming on violating Googles terms of use and advertising your dealership??? You represent the entire Byers empire. Not even sure I received the oil change I paid for after looking through these other disturbing customer reviews regarding full out negligence and disregard by Ken Kings Service dept staff at Byers Mazda/Subaru. Going elsewhere to address the mechanical issues with my still new Mazda 6 that Ken King completely blew off as my fault, while also contacting some legal about Byers unwillingness to acknowledge or address any company related mechanical issues with arguably the second most important material investment in a persons life, in violation of the terms and conditions set forth clearly in the warranty! Genius! Mazda is getting contacted about this person. I doubt they want to lose sales or suffer lawsuit issues because Ken King is borderline criminal with his dont care about your car after youve bought it from us mindset (what good is any Mazda warranty if a "man" like this wont even acknowledge your vehicle may have issues???). It is stunning to say the least. Byers will never get my patronage again, and neither should they get yours. Better, safer and more honest dealerships out there.