|Category:||Office Supply Store|
|Address:||10025 E Independence Blvd, Matthews, NC 28105, USA|
|Working:||8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM|
Kristen in the Copy/Print center provided a terrible customer service experience. I was in Charlotte on business, visiting my companys local office. I work in the marketing department of an engineering firm. It is my job to produce proposals, and the Charlotte office does not have in-house printing capabilities, so my boss told me to just go to the nearby Office Depot. I walked in and waited at the counter. I informed Kristen I needed 7 copies of my proposal printed and would need to overnight it to its final location. She asked if it was something that could be picked up later and I told her no. She didnt like that answer and proceeded to tell me it would take awhile. I asked her how long and she said around 30-40 minutes and I said that was fine, I would wait. She was very huffy with me as she delegated the printing to a different employee, whose name I believe was Julie. Julie was very professional and pleasant. Julie printed the documents. I had supplied covers and tabs, so I put them in the correct place and then Julie bound the documents. The entire time this was going on, Kristen was very obviously complaining about me to anyone who would listen. She kept looking in my direction, pointing, rolling her eyes and huffing. When it came time to overnight the document, Kristen came back over to process that part of the order. I informed her that I would be taking my business to UPS since I was clearly such an inconvenience. Her coworker Julie apologized profusely despite her having done nothing wrong. Kristen said nothing and just walked away. There was a UPS around the corner who was very pleasant to deal with and informed me that they had printing capabilities as well. That Office Depot location did not lose just one customer that day, but they lost the business of an entire office.
Well, it was bound to happen. When two competing companies, located across the street from each other, merge - the customer ends up suffering. Tried to go in Office DEPOT to find a cartridge only to be told "its on our web site". Well, Office MAX always had it. ALWAYS. Now that they merged and closed the Office MAX, I am forced to go to Office DEPOT, which I never cared for to begin with. And this is basically the reason, stock/inventory. If I have to go online then I will get it from Amazon. Thank you.
The lady named Susan the consultant have rude behaviors. I just went there to print some invitation cards. I told her in a nice way Im here to print some invitation cards. And handed over my flash drive. And she keep removing my flash drive and putting back in & getting mad . What kind of consultants she is. Im a regular customer and other are always nice to me. This lady herself need a consultant from other seniors.
Both Assist. Managers (Josh/Debbie) explained over phone how a promotional coupon can be used. I spent hours trying to arrange an order only to have the Manager Brandon "overrule" what his Assist. Mgrs told me. Very disappointed that the assist. mgrs arent aware of store policies and after they make a commitment to the customer, that a manager can overrule them.
Second printing place Ive stopped at today and the staff here cant seem to figure out how to simply print a black and white pdf on a plotter. Where do they find these people? If your old people cant understand the technology they are supposed to be using, fire them and hire people that can use the equipment...
I wanted to know where to pay for printing and the employee tells me I have to pay her services charges for her to tell me. I find that asurd, do you pay people to tell you which aisle a certain product is? And just generally rather than being friendly, the employee seemed haughty.
I ordered a blueprint online late on a Friday night. I called the store the following morning, spoke with Tony, and he printed it right away for me. When I picked it up at the store later that day, I received great customer service.
Great customer service from Dysean! The admin and manager were friendly and flexible in allowing me to purchase a floor model of a chair that was out of stock. I got a great price in a great chair!
Sucked. Any type of office furniture has to be assembled off site which is a charge. (Including metal file cabinets). Oh yeah did I mention that they do not have two of anything..
Ita a chain store for office stuff. They had said office stuff, and the store wasnt on fire or overrun by wolves. That is at least worth a few stars in my book.
Office Depot in Matthews NC just became my go-to store for Copy services. Their photo paper seemed much thicker and more substantial than Staples. Great service.
I would use the word "bland" to describe the customer service at the location. However, I can appreciate that the store is organized and checkout is speedy.
Sidney the Artist
I have enjoyed going to Office Depot for many years. Service is good as a whole but some of their locations definitely a friendly approach.
Please confirm the Hours of Operations... visited there this evening at 8:30 and the location was already closed. Thanks.
I enjoy Office Depot, bit sometimes they dont have the best customer service. Today I did have great customer service.
Had everything I needed in stock. The sales associate offered to look for other color options for me. Great staff.
Very nice man helped me find things and loaded my car! Good customer service...nice change from many retailers.
The sales associates are so nice to deal with, Teresa was very helpful & friendly.
Alex was nice and seemed happy to be serving us during back to school chaos
Product supply is hit and miss. Customer service is generally good.
They have all the services you need
Professional stuff, polite service
My visit was quick and pleasant!
Every good and friendly staff
Pretty standard location.
Staff is always helpful
Standard Office Depot