Category: | Packaging Supply Store |
Address: | 811 9th St #120, Durham, NC 27705, USA |
Phone: | +1 919-286-3322 |
Site: | theupsstorelocal.com |
Rating: | 3.6 |
Working: | 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 10AM–4PM Closed |
PA
Patti Thomas
Not a good experience from the notary and from Maurie, the store owner. Two days ago I took a legal document in to be notarized. I paid the $5 for this service and continued on to downtown Raleigh to file this document at Wake County Justice Court. When my turn came, I was advised that the form was incomplete - that the notary hadnt signed and dated it. In fairness to the notary, it turns out the form I printed off was missing part of the section the notary needed to complete. The part requiring his signature and date. Surely he realized, as a professional notary, this document that he returned to me was incomplete. That he hadnt signed or dated it. Turned away in downtown Raleigh, I had to track down a new form and then find a notary to do the job correctly. The charge again was $5. I took the incomplete, rejected form back to the Ninth St UPS store - along with the receipt - and requested my money be refunded. The one star this review gets is for the person on the other side of the counter. He was polite, he listened to my situation and he called Maurie, the owner, to make sure he was handling the situation correctly. He had told me initially that he could not return the $5. Before this gentleman was done describing the situation, I could hear Maurie saying "No!" Several times he said no. I asked the gentleman for the phone so I could talk to Maurie. Not a pleasant man. I did not yell, I was not unreasonable. I just wanted my $5 back for an incomplete job performed by his notary. He snapped at me "Were not Walmart! We dont just take stuff back!" Oh, he did offer to provide an "exchange" service for the next time I need something notarized. It had been 7 years since my last need for a notary. I do not need the service again in the foreseeable future. Im out 5 bucks, hes out any future business from me, and hopefully youll be able to find another business besides this one to go to with your needs.
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Beverly Tucker
In January, I paid to have legal documents notarized at this store. After getting confirmation from the employee that the documents would be in Boone, NC the next day, I paid for for next-day delivery However, the next day, I received a call from Boone that the documents had not arrived. The UPS 800 number told me they had no record of my shipment. The tracking number from the UPS store on 9th street was never logged into the global system. That afternoon I returned to the UPS on 9th street. I filed a claim for reimbursement for the overnight shipment and had them notarize another set of documents which I took to FedEx on 9th street for next-day delivery. I returned to the store on 9th street four more time to get my refund. Each time I was told that the cheque was in the mail. The documents sent by UPS were delivered to the office in Boone - but seven days later. The UPS documents were redundant to the set Id sent by FedEx. As of today, eight weeks following the business exchange, I have not been reimbursed by the franchise UPS owner on 9th street nor from the UPS corporate office. Mid-to-low level staff apologized for the loss of my package, the delay in reimbursement for services not received and the loss of time to track my package and reimbursement. Silence only from senior management. Shameful!
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Brent Curdy
The 9th street UPS store is operated by some good people. Ive sent items from this location several times- they are always friendly and helpful. Just how exceptional they are became clear after they helped me with a problem over Christmas: While in NY City, I mailed a package from a UPS store there. The NY store folks seemed impatient with me and hated to be bothered by me as a customer. Nevertheless, I shipped my package from NY to arrive at the Durham 9th Street UPS so I could pick it up when I returned home. The NY folks didnt call ahead to the Durham store (as they were apparently supposed to) and also did not tell me that there was a in-store pickup fee for the service I was using. Fast forward to today when my packages arrived. The manager, Anthony, explained the administrative snafu and worked with me about the pickup fee since the NY store hadnt communicated with me. Despite the mistakes of another store, the 9th street UPS store treated me fairly and made it right. So, not only is this store conveniently located for sending and receiving, but the people who work here are professional and courteous. Ill use their services again and I would recommend that others try them out, too.
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Mark Barger
Anthony is an amazing worker there. Best customer service I have ever seen, seriously. He was helping 3 people at a time. Place was busy but he kept it all moving forward. I give this my highest review. My first review ever haha.
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Start Loving
Horrible store. I had four packages delivered from Amazon too small, to medium, this owner is charging me $10 each for the small ones and $25 each for the large ones. My next call is to Amazon who said nothing about this.
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A Private User
They are always so friendly and helpful. If there is an option thats going to be a lot better for you elsewhere, they will tell you. It feels like going to a small town local post office:)
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A Private User
I had some passport pictures taken here, and the friendly owner is a notary. I also was able to drop off a very important UPS overnight package here on a Saturday. They got the job done.
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Rui Qiu
The most disgusting store. It is the same owner of the one in ERWIN RD, there is a thief there. My package was stolen, they faked my signature. DO NOT GO THERE! HORRIBLE!
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A Private User
VERY knowledgeable staff. The clerk gave me lots of options for sending my ebay packages and even cut % off the ups shipping costs. Overall a good experience.
A
A Private User
They are very friendly, helpful, and always try to keep the prices reasonable as best as they can- a very well run business.
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Huanbing Xu
Every single staff here is competent and attentive! Always happy with their service!
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S Sheikh
Very helpful, kind, I had a great experince n look forward to going back
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Randy Heinitz
This place is the best... extremely happy and helpful staff.
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Godis Jones
Use this location often staff very friendly and helpful.
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Jessi Witchger
Super fast, very friendly, Anthony is awesome!
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Kelly Blake
Very helpful. I was in and out