A Kitty & Family Florists

Category:	Florist
Address:	12 Eltingville Blvd, Staten Island, NY 10312, USA
Phone:	+1 718-948-2016
Site:	afamilyflorist.com
Rating:	3.3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8:30AM–6PM 9AM–3PM

Location

Photos 100

Reviews 9

A GOOGLER

DO NOT USE THIS FLORIST. Every time a order is placed with them, there is some complication, problem, issue, which requires a cancellation of your original order. This happened to me when I tried to send a Christmas floral arrangement. The most recent issue, when I placed an order for delivery in another state, had to do with the fact that, according to them, there would be an additional delivery charge for out of state which was not reflected in the on-line confirmation of the order. Without notification, they cancelled the order. Then they left a voice mail message stating that they cancelled the order and left a phone number for a florist in the area of the requested delivery. Their manager, Patty, could not seem to comprehend the fact that their website prices SHOULD accurately reflect the actual charges, since the first piece of information one needs to enter is the zip code of the delivery location. When she did not want to hear my complaint, she simply hung up the phone. I gave them a second chance, after the Christmas complications, but now they are done. I will never use them again. My best advice is that you deal directly with Teleflora for out of state orders. For Staten Island orders, use ANY OTHER FLORIST. DO NOT USE KITTY’S A FAMILY FLORIST. You will certainly have aggravation, cancellations, or drama with them.

Diana Lane

Kittys website promised flowers to be delivered today as I paid and checked out online. The next day, they sent me an all lower case email saying "I had sent the order too late and they would be unable to deliver the flowers." They said they called to let me know (they didnt). On the phone, the manager never got on the phone with me, but instead shouted to her employee that it was my fault for being "last minute." I cant speak about the quality of the flowers; my mother never got them. I wouldnt order flowers from Kittys if its time sensitive such as weddings, birthdays, mothers day -- just about any occasion that calls for flowers. Be ready to be told, "Theyre very busy with 1000s of orders."

A Private User

I was excited that they could deliver flowers ordered over the internet on the same day...or so they claimed. I had a bad experience in which they could not tell me why my flowers werent delivered until the next day! Thats about the worst thing you could do in the flower delivery business, no? I mean, it could have been that the recipient wasnt home (they werent sure) but I would think that by leaving my cell phone number on the order they would have contacted me had that been the case. And to top it all off, calling on Sunday Im unable to speak to the manager until TUESDAY. So nothing could be done...terrible customer service.

A Private User

I was order from them for about a week. one order each day and everything was going great and then BANG. One order hit my credit card 3 times in one day on a card I did not give them for that order and for a amount more then the online order said. I called them and email them a number of times and the firm stated we did not take any money from your credit card but my bank is showing the transactions. So nothing could be done...terrible customer service. still trying to get my money back from them or the bank..

Richard Zeni

My Family has been doing business with Kittys since my mothers wedding in 1951. They are the best. Many people from other parts of the area ask me for a local recommendation, and I always hear back from them about what a great experience they had with Kittys. I trust them to always deliver the best.

Joseph Muresco

I called from Boston for a Valentines Day gift for my mom, every florist refused my business. Kitty Florist & Manager Patty took my last minute order and had a amazing floral arrangement & candy sent to my mom. Thank you so much, Great Job.

Cecilia Scalia-Moran

The flowers for my daughters shower and wedding were incredible. Patti, Margaret and Staff were so accommodating. They were knowledgeable and helpful. Looking forward to working with them for my other daughters wedding coming up!

Jessica Mroz

Kittys did my wedding flowers and they are amazing! I had numerous guests comment on how beautiful they were and ask who made them. I highly recommend them for special occasions, they really do go above and beyond.

Megan Moran

Flowers for my wedding and shower were beyond words incredible. They are so talented and made my dream wedding flowers come true. thank you.