T-Mobile

Category:	Cell Phone Store
Address:	133-26 Springfield Blvd, Springfield Gardens, NY 11413, USA
Phone:	+1 718-712-7100
Site:	t-mobile.com
Rating:	2.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 17

Reviews 19

Shecantbe Duplicated

I just left outta that Tmobile bout 5 minutes ago it is now 4/11/16 @ 4:40pm and it was two guys one girl and the girl went to the back n one guy asked if u need help told him I was looking into gettin some new lg head phones ... So Im like the new ones they want me to put down half n Im unsure if I want to right now so I asked about the old one he ignores me ...due to him being busy talking to his co worker about something in his phone so I said ok how much is the older one ,he still dont hear me n continues playin in his phone ... So I repeated myself again he gonna then say 40 plus tax so 50 at that point I thought bout just going with the new one for all of that ,but yet still he dont pay me no mind n is focus on his phone ... So due to poor service I decided not to buy anything ... As a FEDERAL EMPLOYEE OF 5 years that worked in retail and customer service felt that ,thats no way to run a business AT ALL TMOBILE NEEDS TO REHIRE NEW EMPLOYEES THAT WANT TO WORK INSTEAD OF PLAYIN IN HIS PHONE aN WITH A CO WORKER WHILE DEALING WITH CUSTOMERS!!!

T. Brown

I wish I can give 0 stars this is continuously the worst T-Mobile store Ive ever been to!!! Every time I Come to this store they are either closed early or I have to wait extremely long for service. The service is horrible...the sales associates are rude...they need extra training or to be fired all together. I came here to pay my bill they were closed 40 mins early not at 8 oclock. I knocked on the door they said they cant pay bills after a certain time. Which I know is a lie!! On top of that they had customers in the store already. Then I saw them let someone else into the store after I left!! Worst store ever...I would not want these associates representing my brand if I was T-Mobile.

Raquel Coy

The worst customer service ever. Unless theyre getting a sale, they are unwelcoming and sometimes outright hostile. Even though this is the closet location to me, I have to travel another 20 mins to get to another location because I can guarantee they are either too busy gossiping with each other to attend to customers or the "computer system will be down."

Herald Stephens

Came here for a product during a sale. Worker was misinformed about the promotion. Nearly charged me and signed me up for a new contract. They were very kind though.

Alleya Wharton

Although the whole store is generally pretty slow, the service is pretty good. The clerks are funny and get the job done. Fayyaz is the absolute best!

Kayanna H

Horrible customer service. Waited an hour for the manager to tell me its going to be a long wait and if I wanna come back later. Slowest store ever.

Fahid Hasan

People are not professional at all. They keep u on hold for ever and then they hang up . Doesnt give any right info.

Francesca B

Axel is the best customer service rep. Very knowledgeable and reassuring. :) Asset to the company.

Roy

Very friendly staff, note to T-Mobile get the door fixed at this location

Donald Higgs

Customer service sucks. I will never deal with that store again in life.

A Private User

had me on hold for 3 hours, in store service is the worst