Category: | Upholstery Shop |
Address: | 32 W 20th St, New York, NY 10011, USA |
Phone: | +1 212-366-5142 |
Site: | beckensteinfabrics.com |
Rating: | 3.3 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed |
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sabine manas
Im so thrilled to write this review as I never write reviews , but Beckenstein Fabric deserve an incredible review. If I could give 10 stars I would!!! John Karantonis, Showroom manager personally took care of me and he went far beyond standard customer service to ensure a smooth and extremely happy experience. I had a couch and 2 club chairs that needed some serious re-upholstering- I purchased the fabric from them and oh boy do they have an arsenal of fabrics... Everything under the sun - And John was incredibly helpful in helping choose the best fabric for my project- always unbiased- he helped me choose the best for my project that not only tested for excellent performance but was also affordable. Even when I kept leaning for the most expensive - he explained why it was not the best choice or necessary. The next part was the actual re-upholtering- when I say they take care of everything they really do - They picked up and delivered the sofas and club chairs and when they came back I seriously was so impressed with the workmanship that I had to call John personally to thank him a million times for the beautiful work, and excellent service- Believe me I own my own company and I know how important to feel taken care off and John really made this experience that I was afraid of and took me a year to decide to do and made it seem like a breeze. I LOVE my BRAND new couch and club chairs- They are even more comfortable then when i purchased them !!!!!! I HIGHLY recommend Beckenstein Fabric and make sure you reach out to John!!!!! PS sorry for the long writing, but i just hope that any customer looking to redo their furniture will help them decide which vendor to go with by reading this message. sabine
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reesaroo74
We were recommended to use Beckenstein Fabric for two curtain sets that we needed for a condo renovation in Midtown in 2014-15. We were impressed by their array of fabrics and the help we got in store was great. Thats when things went from 4 star to 1 star. We paid well over $5,000 for the curtains including installation, which we though was a bit steep (We have recently paid about $2000 for similar curtain sets of brilliant quality back in Australia - fitted). But it was an expensive condo remodel, so we thought for that price, the product must have been exemplary so we went ahead. Once the order was placed, the service was awful. When the were finally installed the first time (about 3 months later, and 2 months late), none of the curtains were cut to the right length. The solution from BF was to redo one of the sheers, leave the other one because it was close enough and steam one of the curtains so that it lengthened. That set of block-out and sheer is still well short of what we had ordered and the block-out now has pulls in all of the stitching. It took almost 6 months to have the curtains installed from start to finish. The ultimate finish of curtains is no better than I could have got at Ikea. Now that I am doing some further work on the apartment, our GC has mentioned that the tracks were installed with screws into the ceiling sheetrock - without plugs! One of the tracks (from the block-out that gets opened and closed the most) was almost falling off. Be warned!
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Meg Browne
I love Beckenstein Fabric. Ive been using their services for over 25 years which is a testiment to consistent, high quality work, lovely fabric choices and really good customer service. Id add that Ive priced their work against competetors in NYC and upstate...the price is really the same and sometimes less (especially compared to upstate where there are often fewer fabric choices and work quality may or may not be as good.) Most recent experience: We have a sun porch with a loveseat and a chair with ottoman probably purchased by our Grandma around 1910. I.e., it was much better quality than all the replacement furniture we looked at so we decided to invest in reupholstering the furniture rather than tossing them and purchasing new furniture that would fall apart in a few years and that we didnt really like. Marne helped me work through what fabric would work best in a sunny area and be durable. Then, when I zeroed in on a fabric collection, she helped me figure out which fabric would work best on what piece of furniture. We LOVE the results and were coming back with more "heirloom" furniture this year. Thank you to Marne and the team!
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Millie Chen
Terrible customer service. ive been trying to reach them for over a year now. e-mails and telephone calls unanswered! Took forever to get the original sofa from my interior designer who used their fabrics. Now 8 years later trying to get fabric on cushions replaced for close to a month. It should be an easy job. Sent someone to their store. Promised to be ready after 3 but still not ready. now 342. now promised next week. ill believe it when i see it.
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Elisa F
Did you ever feel overwhelmed with the work needed in your apartment? You didnt know where to begin your project. You wanted every detail to be perfect and had an image in your head as to what things should look like; however, somehow starting was the most difficult task. I explained this to the folks at Beckensteins and within an hour was on track to achieving my ultimate "dream home". Thank you. I couldnt have tackled this alone.
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Fermob NYDC Showroom
I work in the Interior Design Industry and they do incredible work! They have reupholstered 3 chairs and multiple pillows to this point and I could not be happier. The gentleman in charge of upholstery are great. Super helpful and very courteous. Highly recommend.
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Michael Pollock
Our whole experience with Beckenstein was excellent. Our sad old sofa has been reupholstered and recovered and is better than ever. Great communication, careful and professional delivery team, wonderful service and a great result. I highly recommend them.
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Mike Sickinger
I needed some unique items and the management went way out of their way to make sure that I was satisfied. Very much recommend this place as its friendly and has a huge selection. If you guys read this, thank you you saved the day!
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Judith G
I brought in 2 sofa seats for re-stuffing. If it were not for assistance by John, the store manager, I would still be waiting to have calls returned. John followed up and had the sofa seats delivered. Thank you John.
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Kenny Gerace
Wost customer service ever. Ladies so rude and unhelpful. Looked irritated when asked questions. Didnt get up to help. Table cluttered with fabric boos and swatches. No place to place books and look.
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Brad White
An overall great experience. Weve purchased custom blinds and furniture. Gary has been awesome in planning, executing and delivering and Carlos in hanging all our blinds perfectly. Thanks, guys!!
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A Private User
what a NIGHTMARE. do NOT go here. terrible service, no follow-up, bad work, lousy all around.
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A Private User
Takes forever to get anything done. No communication.
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Debra Collins
Very pricy