Pep Boys Auto Parts & Service

Reviews 6

JA

Jared Lamorte

Do not use this Pep Boys. The Assistant Manager is one of the rudest most inconsiderate people I have ever dealt with in a service-oriented establishment. I went to Pep Boys one week ago, because I was concerned that my tire kept going flat. The man I worked with assured me that all I needed was a new tire. So...to resolve the situation I bought a new tire. Now one week later I am back at Pep Boys, because the same tire is flat again. This time around the Assistant Manager steps in to help. He tells me that its not my tire...that its my TPMS sensor thats leaking air. He then tells me that Im responsible for purchasing a new sensor. I asked him why they didnt catch this last time, and the Assistant Manager (in an elevated angry tone) responds with "How do we know that this isnt a new issue with your car?" Despite my blood boiling at this point, I calmly asked him to check the records and determine if they inspected my old tire before selling me a new one. The Assistant Manager said he doesnt have access to those records. Then he proceeds to tell me that he cant touch the TPMS sensor on my car because there is a federal-mandate that prevents him from doing so. I searched Google and could not find the information he was speaking about. He said he would get me a copy of the information, but he never returned. At this point...Im still standing here waiting for my car. I have spent a total of 10 hours at Pep Boys over the last week. And, this is the last time I will be needing their services. By the way...does anyone know if this TPMS law is true?

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RI

ricardo hernandez

Brought In my sonata yesterday at 1pm for a brake job and a brake fluid exchange. They told me it would take 2 hours give or take a half hour. I didnt leave till 6:30pm with my car. I had to drive some where and turns out that car was vibrating on driver side any time I pressed on the brake pedal , obviously a bad brake job performed on their end. No problems with the car before I brought it in but the breaks wearing out. I brought it in this morning and was told that they are back up and they will get to my car after 10am. It is now 11:50pm. I will give them 10 minutes to call me with an update on how they plan on fixing their bad brake job. If not i wIll call them aND start gething really annoyed aND upset. Update: I called pepboys only to find out that my car has not been even seen nor pulled into the lift to see it. They couldnt give me an estimated time that it would be seen or worked on. They are aware that it is a repeat vehichle from yesterday and they know why. You would think that they would make this type of situation more of a priority since this will easily make the customer upset. Especially if they felt they were being ignored especially after a bad job being done on their first visit.

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MA

Manny Lopez

I originally went in to get a check engine light checked out. I went in understanding it was kind of late already but I asked he gentle men if it was possible to check it out for me. He responded "well we can run it through the machine let you know what code its throwing which would be a vehicle diagnostic for 89.99" after that I told him I had already known what code it was throwing and if he could check my catalytic converter or the corosponding O2 sensor to which he said " well we dont really have a mechanic here for bigger jobs today we got some guys for tires and brakes and stuff" so after that I said what ever and had them check out a slow leak in one of tires. They fixed it and the mechanic broke my center cap which to me really isnt a big deal accidents happened and he did come up to me and tell me which I appreciated. But I figure a repair center should at least be able to fix "bigger things" such as a catalytic converter or O2 sensor which I would do myself if I had a lift like they did. Or at least tell me hey you came in to late were not going to be able to get you in. Instead of we dontreally have a mechanic for that. I do love going there for my part and tool needs.

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SH

Shantilal Menaria

First of all, pepboys has been the only repair shop I take my car to but for the first time, I took my 2015 VW Jetta for an Oil change, I waited for 3 hours and than I drove it to my house and left it there for the night, next morning when I saw my car, there was a big puddle of oil on the floor underneath my car, it was so irresponsible, this is my first new car which is financed and they were so careless, they didnt close the screw tight where they drain the oil from, I went back and they took care of the leaking problem but later the same day what I noticed was my engine started making weird sound, so I took it to the VW service center(which I should have done it in the first place) they told me there is barely any oil in there, the pistons started making sound. I was lucky enough to get there on time, my car could have needed an whole new engine if I didnt noticed the change, please be careful, I suggest checking your car twice before you leave from there or find a better professional auto repair shop. I cant believe I had to deal with this just for an oil change.

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ME

Megan Henry

I went to Pep Boys for routine maintenance including a radiator flush. The estimate was $530, when they came out after the work was complete the total was $818. I asked where the difference came from and was told the person checking me out was not sure. Less than a week later my car started overheating and the check engine light came on, I could barely drive the car 5 miles to my home in Suffolk County. I made an appt online with a Pep Boys out there for the next day, when I walked in I was refused service since they were "busy" with 1 car on their lift. I was forced to go to Mavis where I received excellent customer service and discovered the radiator flush was done improperly causing a leak and damage to other parts in my car. I was forced to pay $260 at Mavis and $120 for a rental car while I awaited parts to come in. When I called Pep Boys they agreed to refund me the Mavis cost but I still paid for a bad radiator flush and a rental car due to their mistake. Will never use them again, worst customer service experience I have ever had.

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S

S Kamran

I went to get my cars inspection and oil change done in the morning because I had received coupons from them in the mail. I was told that there is a 2 hours wait and that I should come after two hours when it will not be much busier. I went after two hours, the associate told me again that there is a two hours wait. I waited 3 hours and left without getting the inspection done because the machine had broken by the time they had gotten to my car also they didnt change the oil in my car even though the guy at the register had entered that service in the system. The associate told me to come in the next day and that it will take them only 10 mins to do my work since I waited too long. I went the next day(Sunday) and another associate said that he doesnt know who told me to come in today and that the machine wont be fixed till Monday. I live 5 mins away from this place and If I hadnt gotten those Freaking Coupons in the mail that they usually send to lure people in to come to their store, I would have NEVER gone there.

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