The Home Depot

Category:	Home Improvement Store
Address:	2100 Elmwood Ave, Buffalo, NY 14207, USA
Phone:	+1 716-871-8800
Site:	homedepot.com
Rating:	3.6
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 25

Lisa Jones

Ordered a new appliance on 5/27/16 because delivery and installation can be arranged for 6/4/16. The company Home Depot contracts to do deliveries, Reliable Appliance, arrives but then say they cannot bring theappliance into the house because it is damaged. Several days pass and NO ONE contacts me. Finally, I call myself, and am told by Ken at Reliable Appliance that they think my new appliance will be in the warehouse by 6/10 but they will call to confirm delivery. I let them know right then that I will be out of town for the next week. On 6/11, I am 3 states away, and I receive a call from my son telling me they just arrived (no notice whatsoever) with the appliance, but AGAIN refused to deliver because they said gas line was not long enough (this is absolutely false). I immediately call and ask them to just drop off the appliance, never mind the installation. Nope, cant do that, they are out of the area (mind you this is 5 minutes after they have left my house). I say I am frustrated and am thinking about cancelling my order. Super helpful delivery contractor offers to mark my order, "delivery refused". Um... no, I never refused delivery, in spite of your inept service. I call Home Depot to cancel my order and am told my money should be refunded to my card within 48-72 hours. Its a Saturday, so I give it until Wednesday. No refund. I call again, they start the refund process over, asking repeatedly, "are you sure no appliance was delivered to you home?" Well, Ive been going to the laundromat for 3 weeks, so yes, Im 100% sure! I need my money back so I can order an appliance from a competent company. So far, I am being told it may be refunded by 6/20. Oddly, I remain skeptical, as not one thing has happened as promised with this order. At this point, my order is still marked as "being processed" although no one has attempted to further this processing along in any way. UPDATE: 6/20 - no refund or email. I call and speak with yet another customer service rep, who asks questions that had not previously been asked, and immediately sent email receipts for full refund. I will be ordering this and future large appliances from elsewhere.

Catherine Schlager

We had our kitchen cabinets done by home depot on elmwood. The designer was great, but the install was a nightmare!!! The "first" installer totally messed things up , and he made it clear to us that because of his religious beliefs he did not want to be working in a lesbian home. After complaining for MONTHS about our unfinished/ poor install and treatment they finally sent a new installer to "finish/fix" the others problems.... This whole process took almost a FULL YEAR to again fix half ass. In speaking with store managers, they promised us a $500.00 discount off and to this day we have received NOTHING and every time I call I get the run around. Even writing letters to corporate didnt get me my refund!!! DO NOT USE INSTALLERS FROM HERE! and careful with everything else!!!

Hoffa6969

All I did was call there to see if they had a water filter for a fridge, and was on hold for 35 minutes in grand total.. I even spoke to the manager there he wouldnt even answer my question and transferred me again and again.. Random Home Depot employees would pick up the phone and just transfer me nobody wanted to look for the product I wanted... Ive spent thousands of dollars at that place and would never spend a red cent there again. They way I was disrespected was unheard of... Never shopping there again....

Bilal Khan

As a western express driver made delivery forklift person told me its gonna take time to unload these sheet rocks @10:00 pm he said to me its break time will be back @12:30 am I was surprised 2 1/2 hour break wow they show up @ 12:30 am and 12:55 am in 25 minutes he unload the truck .I wish I have a job who give me 2 1/2 hour break time .I been everywhere no one give more then 30 minutes break these gays where ............ I m sorry about home Depot 2100 Elmwood.

Stephanie Bove

Crappy customer service and ordered a dryer inside the store, delivered wrong dryer, was told have to wait another week for a new dryer. After talking to 3 different customer reps all I was given was the run around after paying a certain amount of money for a washer and dryer. Not a happy camper. Advice: repeat orders again and again until you are sure these idiots can work their little brains and know exactly what you want!

Mike Santoro

This is easily the highest volume Home Depot in Western NY, they could do a better job stocking shelves and getting carts in the building but the staff is friendly and mostly helpful. The sheriff of the plumbing department is knowledgable and Ron the store manager is courteous and friendly. Still beats the crap out of Lowes.

sean brodfuehrer

Always an employee nearby to help. And very good customer service for a big box store. My only real complaint is they dont stock products or hardware for older construction. Most of buffalos houses are pre 1950 and it be difficult to find certain items.

David Griffen

As seen in a previous review, no help around and the young people working are pretty useless. Two people helping a person pick out a rug? Meanwhile, been waiting for over 20 minutes for help actually making a purchase.

Mike Literman

Its so exhausting to deal with the consistency of the following two problems: 1: No one is there when you need them. 2: Young people who work in a hardware store are equal parts worthless and useless.

Alan McClinsey

The two check out clerks ( Juan and Jody ) are very pleasant and they know their job very well, and theyre always smiling/laughing which makes my day starting out in the right direction.

Harni Rajendran

Please dont use Home Depot store credit to buy anything , I bought items but figure out that I dont need , went to return , they declined eventhough I had receipt . Bad customer service

Adriana King

Store is well organized, there are signs everywhere so you can find what youre looking for. Staff was mostly friendly, but didnt know some of the questions we asked so 4/5.

A Private User

It would help if they would ANSWER the phone so that I dont make a special trip just to find out that they dont have what I need!!!

Luis Rivera

Is Home Depots just like your average Home Depot. If youve been to Home Depot before this is pretty much the same thing.

Alisa J

If youre into home & gardening speak to Ms. Eileen! She has all the tips, tricks and information you need.

Brandon Mancuso

My experience was absolutely horrible, no one was willing to help and everyone was miserable and rude.

Miad Hoque

When I first moved to Buffalo I was here almost all everyday! Prices are good and decendents excellent.

Sis Chester

I dont know why I keep trying H.Depot. its a disappointing store every time