Eastern Mountain Sports

Category:	Outdoor Sports Store
Address:	1475 Western Ave, Albany, NY 12203, USA
Phone:	+1 518-482-0088
Site:	ems.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 20

Reviews 7

Bob Sacamano

Went in to kill some time and purchased some BD trekking poles that were on sale. Realized after I had checked out that there were no replaceable carbide tips that were supposed to be included w/ purchase. Additionally, one of the useless rubber tips that were in place seemed to be stuck. Went back in the store 5 minutes later and told the assistant manager about the problem (side note - same guy sold me the poles without the tips and said nothing. There was a mesh bag that was supposed to come with the poles - should have been obvious). Assistant manager tells me the rubber tips currently in the poles were just caps for the carbide tips, despite a clear diagram on the packaging sleeve indicating that the tips were to be screwed in and that the carbide tips were separate (I tried explaining this to him). Rather than check the other poles to see if they come with the tips, this guy then proceeds to grab a wrench from the bike shop and spends several minutes try to rip off the "rubber cover" (not actually a cover, supposed to unscrew) and damages rubber tip (I have no use for rubber tips so this didnt really matter to me). Eventually gives in to the fact that he was wrong and retrieves carbide tips (takes a couple minutes as he did not realize they existed before this moment). Gives me carbide tips and tells me to use pliers to remove the other rubber tip. No apology or anything, treated me like an inconvenience the entire time, and had next to no knowledge about the product he had sold me despite being a manager. I will be taking my future business to other EMS locations or other outdoor stores.

Jonathan Burnett

My favorite outdoor sports retailer in the area. It can get expensive quick, but they equipment you wont find anywhere else in Albany. This is also their biggest store in Albany. Note, regarding a previous review: For a short time they didnt have a bicycle mechanic, but I think they did at my last visit

Harry Schultz

They sell bikes at this location but do not service them. I bought a Kona bike here and needed to get it repaired under warranty. They told me I had to take it to Woodstock, NY to a cycle center that actually serviced the bikes.

T Allen

No food no filtration devices no backpacking for us....haha its like a store for tourist or something I dont even know

Bruce Chamberlin

They have good stuff but its not cheap.

Blake Ward

Outfitted me since I was little

John Baldwin

Great camping gear.