Williams-Sonoma

Category:	Kitchen Supply Store
Address:	579 Broad St, Shrewsbury, NJ 07702, USA
Phone:	+1 732-747-0128
Site:	williams-sonoma.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM 11AM–5PM

Location

Photos 74

Reviews 5

Matthew Strobel

The way customers are treated at The Grove at Shrewsbury location is deplorable. I recently attempted to return a gift (a Le Creuset baker) and although I did not have a receipt I was hopeful that I would be able to work something out as I knew that the item was purchased at a WS. At first the staff said there was nothing they could do as I had no proof that the item was purchased at WS. I asked if there was a way to look up the purchase if I provided the purchaser’s name and email. This should have been an easy task, however the staff involved made it seem like it would be a huge ordeal and they did not want to waste their time. They started questioning me about my relationship to the gift giver, when the purchase was made, and when I received the gift. After answering these questions they finally agreed to search their computer system. After a very short search they stated that they could find a receipt for another item that was part of the gift but not for the item I was trying to return. Furthermore, the staff then started claiming that WS does not sell the item that I was returning. I explained that the item was not purchased at this WS and asked if it was possible that it was simply not carried at this location. This idea was promptly dismissed. I left the store extremely frustrated and annoyed with how I was treated as a customer. Once I got into my car I did a quick internet search I was able to locate the exact item (color and all) being sold from WS. Overall I was made to feel that I was somehow trying to cheat this corporation by attempting to return an item that they sold and will never shop here again. The only silver lining in this whole experience is that I was that I was planning on returning the item and then purchasing a more expensive Le Creuset pan. I am very happy that I am not giving this establishment a single penny.

Nathan Scaglione

Many of the people that work here are very elitist. Its an uncomfortable place to be, even if you have the money to spend. Id avoid it.

Jim McAteer

Good variety of bread dips, cocktail mixes and dishware

Robert Raia

Awesome store, but expensive.

Dennis OBrien

Pots and pans