Sears

Reviews 8

EH

Ehpcreative

Getting a furnace and A/C unit installed by Sears was one of the worst decisions Ive ever made as a Home Owner. We are choose Sears for "peaces of mind" at least this is what our salesman sold us on. The sales experiences was the only good part of our whole ordeal. But it was all down hill from there. They said we would have a project manager that would handle our project from the beginning to the end. This was a lie we had to call and look up every resource to find them and were only contacted by them after we threatened to sue. Our installers were horrible they made a huge mess in our basement and yard and to add insult to injury they failed part of the town inspection. We also had to have a service call a week later after everything was "fixed". Ive had a lot of work done to my home and by far this is one of the worst experiences Ive had thus far. Anyone who has had work done knows who stressful it can be, they were the worst of the worst of my experiences. Do yourself a favor if you are looking to get some type of home improvement done, go by word of mouth and choose a referred reputable contractor and only use sears to buy hand tools.

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MI

Michele T

Do yourself a favor and DO NOT use Sears for anything. By far the worst experience! They do not install appliances correctly, their customer service is embarrassing, and their technicians are scam artists. DONT WASTE YOUR TIME! I wasted hours and days on phone with them to correct so many errors with the installation of my AC unit. We spent weeks without AC due to the tech not installing the unit properly and waiting for them to come back out to correct it, then fighting the bill. I have never been so frustrated with a company and their "customer service". I wouldn’t even call their customer service a service. I am due to move out of my house in a week and failed my CO inspection due to the tech not installing the proper devices to ensure our new unit complies with codes. If selling a home wasn’t stressful enough now we have to deal with a failed inspection. I wish this company would go out of business so no one has to deal with this incompetence!

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RU

Rudy Baliga

I went to sears to buy a comforter set and some other household items. I estimated I needed to spend roughly $350 on all my purchases. The selection of items was good. I was disappointed however because: > 60% of items had no price tags. I certainly wasnt going to bother buying something if I didnt know how much it was going to cost. This was the number one deal killer for me. No price tag, no purchase. I wasnt going to do a price check for every single item. > Most items were atleast 20% most expensive than in Target or Lowes. > The store was desolate. There was no one there. I was happy to see a cashier. It was spooky in there! Fix your store SEARS, get someone to label those items and put some price tags. PS: The nearby Sears Autocenter is terrible as well. Avoid at all costs. The regular SEARS store had a good selection and good staff. They just need to stop cutting corners. Ended up spending only $25 there.

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JA

Janie Shannon

Decided to walk around Sears to shop for childrens clothing and a gift. It was a very hot day outside, and as I was walking around it felt like there was no ventilation in the store. The childrens department was messy and stifling since it is off in a corner. Went into a dressing room to try on a shirt and was sweating! Employees looked miserable. Went to check out amd asked about the a.c., the cashier told me that the owner decided not to turn it on (bitterly adding that he was sure wherever Mr. Owner was he had great a.c.). Seriously? Cutting corners and saving money by refusing to turn on the a.c. on a day that was over 90°?! There are some cute kids clothes, the womens department is so dated and clothing is old feeling, and the elevator area smelled like a path station. Cant say that I will be surprised if Sears closes their doors!

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A

A Private User

We tried to pick up 4 cabinets after we received a phone call saying they were in. We arrived at merchandise pickup and scanned our receipt. A few minutes later someone came out to greet us and said the cabinets would be right out. After 3 minutes our order was "completed" on the screen but no merchandise had even come out. After 45 minutes and 3 cabinets later they "couldnt find" the 4th. Needless to say we left with only 3 cabinets and no apologies. Merchandise pick up was extremely unhelpful, extremely lazy and unwilling to put any effort. Not only that, but they are dishonest and lie about how long it takes to complete orders so they "look good". We were once very good customers of Sears but I dont think well ever be back. Its a shame that such a formerly reputable company is such a disappointment.

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CH

Christian Avalos

I dont know why everybody like to bash this place, either theyre cheap or too lazy to look up things on their own. Im a car guy and I ALWAYS check if they have a product available at the store to pick up or even reserve it for me. It has always worked well. I always find what I need to find. I dont need to be walked around the store to show me where things are. Ive always use their Craftsman products. They are not the best in the world, but they get the job done. Ive ONLY returned 1 3/8 ratchet and got exchanged for another one. Every transaction Ive made has gone well. Only drawback is the line for ringing can take some time why? because someone is always complaining about a price or return.

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CO

coneXionKreativa

I love Shopping here! It is conveniently located and accesible by routes 1 and 18. It also can be found through Riders Lane or Phelps Avenue. It has a very calm and relaxing location and lots, lots of parking spaces. I mainly shop here for good quality clothes and fairly priced kitchen utensils. Although I go for those things, I like to roam around the tools and shoes departments, spending more than two hours for each visit lol. Their prices are highly competitive to Best Buy, PC Richards And Son, Burlington Coat And Factory, but of course, comparing it to Walmart or Amazon it is not close although they have price matching so take advantage of that. Im a loyal customer!

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WI

William Abruzzi

I was in a tight spot. I was in New Brunswick from upstate PA when one of my brakes began making a loud noise. I called Sears and they told me to come over and they would take care of me. I needed both a new pad and rotor for one my rear wheels. They gave me a fair price to complete the work. Since the other rear rotor and brake pad were also worn, I had them repair both rear wheels. When the job was completed, it cost me $80 less than the price they originally quoted me. Given that I was a walk-in customer with no appointment, I feel as though they got me through the ordeal rather quickly and efficiently. I was also treated very courteously.

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