Category: | Hardware Store |
Address: | 627 Valley Rd, Montclair, NJ 07043, USA |
Phone: | +1 973-744-2583 |
Site: | saundershardware.com |
Rating: | 4 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–5:30PM |
IN
Info Agozar
I will preface by saying I rarely ever write a review, good or bad. This time I just cant help myself though. I live pretty close to Saunders so have been there quite a few times over the last 10 years. Ive tried to overlook their lack of assistance from time to time but last week was just too much for anyone to ignore. I went with my child and a friend to buy a few things for a science project and the person behind the counter was useless. They were rude and completely unhelpful. Imagine, I bring in two little kids with a picture of some supplies, one of them a pvc pipe, and the guy looked at them and said I cant make any of that out so no, we dont have any of it. Maybe try another store or our sister store. When I went to the other side the older guy was at least more attentive cause he looked up at us, but still not really helpful. I always remember a town hardware store to be helpful and attentive, basically what has always set them apart from the big stores like Home Depot, but Saunders doesnt know the meaning of customer service - let alone good customer service. I ended up at American Royal and cant tell you how completely opposite everyone there was... If you ever need a hardware store, go to American Royal.
BE
Benswing Rich
Very helpful people there. They really were the ones who made it possible for me to complete a project on my motorcycle. They had most of the right bolts and when they didnt they filed a couple down to size for me. Really enjoy doing projects when guys like these are on my side.
CH
Chrissy A
The owner and staff have on an off days for customer service. The customer is not always right at this store. Great selection just need people to be friendly and customer service focused.
LM
LM Designs
As a design professional & construction manager, Saunders Hardware is my "go to" place for Benjamin Moore paint. They are helpful, efficient & priced right.
KE
Kevin Meyers
Excellent small town hardware store. Always a pleasure to shop here. Feels good to support a local business with such friendly, knowledgeable staff.
MI
Mike Schatzberg
An old fashioned hardware store. They have everything or will order it for you. The staff also is knowledgeable and friendly.
VI
Vince D
Old time hardware story convenient for quick purchases.