The UPS Store

Category:	Shipping and Mailing Service
Address:	370 W Pleasantview Ave, Hackensack, NJ 07601, USA
Phone:	+1 201-646-1666
Site:	theupsstorelocal.com
Rating:	3.3
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–4:30PM Closed

Location

Photos 15

Reviews 19

Ralph Dunnings

I have never had such a horrible experience with any company as I just had today with this UPS store retailer. I needed a notary and went in yesterday morning to have some documented notarize. Simple right? Well there one was one form that needed to be notarized as well. As I asked the "obnoxious" Frank who is the notary public, if I needed to have the 2nd form signed and witness and sealed as well he said no. I than said are you sure because this was important to me and I needed it done correctly. He said no again. I said well lets do it anyway because I didnt want have to come back if it indeed had to do it. He said no, it was for the other party. This was after my total amount came to $42.00. Hence today, I got a e-mail from my attorney and said that the 2nd form was not completed and that it needed to be done and sent overnight again. So I went back to the location to get have the problem corrected. Of course he corrected the actual form but I asked him would I have to pay $35.00 to overnight "HIS MISTAKE", began to scream and shout at my husband and I in front of the store employee and customers. I told him that I thought it was unfair for me to pay that amount again, even after asking him to lets go ahead and fill out the form and notarize it and if it was wrong then let it be.... because it needed to be done correctly and I didnt want to return. He got directly into my husband face and told him, screaming at him, "I am not a lawyer!!! It is not my job to know what you need to have sign or not!!! As a normally calm person I am this arrogant jerk had me steaming. His rudeness and behavior way totally uncalled for. Myself will never ever step foot into this business again and I will tell any friend (or stranger) to do business with the UPS in Maywood, NJ. I ended up going to the Post Office in Hackensack and had the documents sent overnight... the total price was $19.99. So in the end I got screwed more than one way.

tanya goregoitia

Never coming here again! The gentleman working at the front desk is so rude. I had a package that I wanted to send (5 lbs) to North Carolina, and they wanted to charge me 55.00!! From NJ! After I told them nevermind (in a very nice way) the gentleman told me that I have to pay 9.00 for the box. 9.00?!!!! I apologized for the miscommunication and he told me that it doesnt matter and insisted I purchase the box. He spoke rudely to me and rolled his eyes. When I asked the manager if this is how he provides customer service, he replied and said "I woulda lost it a long time ago!!!" Never coming here again - if you want customer service your better off going to the post office! I shipped the same box for 13.00 and was greeted with a smile!

Bo Blaze

Ive had a PO box here for about 6 years and they are AWESOME Denise and her crew are super friendly and bend over backwards for you. Some really great people I enjoy seeing every day. And to those who complain about paying $1 for tape or whatever... I know its frustrating because you may be going in there to deal only with UPS, dropping off a package for them etc.. but the problem is, these are privately owned mom and pop stores that are in affiliation with UPS. UPS really put these owners in a bad position by having them be the face of UPS but not supporting them or paying for their supplies etc. Its a weird setup because all of these stores used to be the company "MailboxEtc".

L H

This place is hit or miss. The guy at the front desk can either be incredibly rude or very helpful. Really depends on the type of day that hes having but if thats the case he shouldnt be customer facing. If you want supreme customer service go to the UPS store in Teaneck on Cedar Lane

In House Designer

I come here to print things, ship and for notary service. They are always helpful, thorough and respectful. Very nice staff and even when it is busy, it is worth waiting for their help. I know I will be taken care of. It is worth paying the $1 for tape when I come in unprepared ;)

Neil K

Go to some other store. They charge $1 for packaging. Her argument - "you came to drop off. This is a franchise so what are we getting. Why should we pack for free?"

manasvi patel

People are very rude. They cleary ignored me and made me forever. Specially this guy very rude and was in pissed off mood. He wast friendly over the phone either.

Osman Gunes

I would do no star. They are rude. I just asked "can i use for tape". He charged me $1 for 2 piece of tape to close box. I never gonna come this store again

Laura Herrera

Ive been going to this store for three years. The staff here is friendly and very helpful. They go above and beyond for their customers...

WarmFuzyCup

They charge you $3 to print a single piece of paper in black and white! What a ripoff ! And the person at the front desk is very rude !

Doğukan Daniel Aksu

This guy who works 3/5/16 morning. He literally hang up the phone on me. Thank you for your excellent service....

Nem Kashanian

Best UPS store in the area... They are willing to go above and beyond for their customers.

Irfan Usmani

Rude customer service. Charges $1 to tape up a box.

Robyn Rahn

Thank you. Very helpful and friendly