Palace Jewelry & Loan Company Inc

Reviews 5

AL

Alvin Tostig

I went in this place a while back just to look around and I ended up speaking to the owner and he was very friendly and I mentioned to him that I had a gorgeous Zodiac Astrographic in the car that I was thinking of just giving to a charity shop because I thought it would be a decent thing to do and plus I was in the processes of moving out of my place blah blah blah. And so he rather enthusiastically encouraged me to walk the three blocks to my car with the idea that hed offer me a fair price. What a joke! He took the $1200 watch and its gorgeous presentation box over to one of his "experts" and for several minutes they talked and looked on the computer. He came back over and told me theyd be willing to give me $25 for it! I said "no." (Id rather give it to a street person than those sickening vultures.) The soulless looking lady behind the barred cash-register cage, having seen the hope in my countenance when her fellow freaks stood aways off at the computer to figure-out what line of reasoning they were going to lay on me in order to weasel my watch from me at such an insanely low price, offered as I was about to head out the door, "$25 is better than nothing." I didnt bother wasting my breath to point out to her that one-cent would have been better than nothing, too. Up until that experience, I hadnt been in a pawn shop for a good decade. After that experience, I recalled why Ive never liked pawn shops. Needless to say I went straight home and took a long shower. My prayer is that craigslist and other such places such as ebay will eventually make these seedy, rip-off pawn shops a thing of the past. And it cant happen soon enough as far as Im concerned!

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Arron Blankenship

Hey there Shyanne, my name is Arron. Im assuming based on your description, that I am the "tall skinny guy w/tattoos" that you were referring to in your post... I do apologize if for whatever reason I came off as rude or disinterested at any point during your visit here, we are here to help and we try to do our best with every item brough to us. You must also realize that the laptop you brought in is by no means the first laptop weve ever seen on my counter. We typically have a good idea what WE can get HERE in OUR store on that item, maybe Super Pawn has a better customer base for laptops, maybe they dont mind only breaking-even on their inventory, being that they have CashAmericas corporate bank account to pay the bills if that store doesnt make enough on its own. Laptops are just something that, unfortunately we dont have a whole lot of luck with on the re-sale end of things, so what we pay for them needs to reflect that. Also, there is an UNBELIEVABLE difference between the price that Amazon can sell a used/refurbished laptop for, and what a jewelry store in downtown Reno, NV can get for them... Believe me when I say that I am not, by any means, attempting to defend my demeanor or choice of words that I may have used, for which I sincerely apologize. I am only defending our stance on how/why we conduct business the way we do. I have many happy customers, and repeat loan clients of well over 40 years, I only hope you can give us a shot in the future to make you a happy customer as well.

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zombiikillr

Walked in, went straight over to the rings and the jeweler was too busy laughing and yuckin it up on the phone to even ACKNOWLEDGE my being there. No one greeted us and some old man moving bicycles into the shop kept staring daggers at my girlfriend and I. Everything in there seemed to be over priced, as for the jewelry I wouldnt know since I never got any help like I said. There were no excuses for our lack of service as we went in looking to buy something and there were not enough patrons in the store to demand the attention of all the employees at counters. Completely unprofessional place. I would NEVER pawn or buy there. As for the response review the manager wrote. That was actually the reason I chose to disregard the poor reviews. He had a few valid points and being the reasonable lady I am I decided that there are 2 sides to every story. I now know that these past bad reviews for Palace Jewelry & Loan were anything BUT fabricated or embellished upon. Please beware. I went to Pawn World right next door and was treated very nicely, greeted upon entering the store and helped during my entire shopping experience(it wasnt necessary, but a lovely bonus), given tips on a good time to come back and check their jewelry stock for new things, and didnt feel pressured to purchase anything. They also had a pretty decent selection of ALL kinds of rings not just gaudy over the top crap that they can make a big profit off of.

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mike langhans

I cannot say enough good things about my experiences in doing business with Palace Jewelry and Loan.No other Pawn Shop in town can compete with Palace and Loan when it comes to loaning on Gold and Silver. Most other shops would not even look at Gold and Silver Bullion (.999 pure), Gold Nuggets or Gold flakes that all test at 22k! The one shop that was willing to loan on gold offered 10% of its value. I called Palace and spoke with Barry and to my amazement he was excited to look at what I had and actually knew what I had and its rarity and value. Upon arrival I saw the Pawn Shop is very clean and organized with well lite sales floors. I found Barry at the Loan counter and again to my amazement this guy knew everything I did about Gold and Silver and possibly a bit more.He was very pleasant and personable and compassionate to my needs and frustrations with other shops. He evaluated my items and offered me more then I had expected or needed at the time. I, after that first experience; will never go anywhere else. I have been in several more times since and I am very grateful I contacted Palace Jewelry and Loan. I currently have only needed their services in the Loan Department but each time I go in there I see several items that I am very interested in purchasing. I would absolutely without hesitations recommend this business to everyone.

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Connie Stout

The BEST place to shop...... I went into Palace to check on their stock of diamonds and left with a $17,000 ring. From the moment I walked in, the staff were attentive, and the selection was great. I had visited at least 3 other pawn shops close by and none of them came close to the number of large diamond rings that these guys have for sale.....and the place is really clean and professional, the others were on the dirty, sleezy side. Matt (sales) not only showed me lots of rings, he let me try them all on....what fun! He was knowledgeable and spent a great amount of time answering my questions. And best of all, I felt NO PRESSURE to buy. Bryan (manager) and Don (loan manager) were right there also to help with anything they could. I even received a personal escort back to my car! If you have ever worked with the public, you know there are always people who are more than willing to complain about anything, and some people can never be pleased....I think that is what is behind any poor ratings given to this business. I would NEVER hesitate to go back in just to look or buy again. I am telling you, if you want more bling for your buck, go to this place and ask for Matt....these guys really are the best.

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