S. G. Roi Tobacconist

Category:	Tobacco Shop
Address:	503 S 11th St, Omaha, NE 68102, USA
Phone:	+1 402-341-9264
Site:	sgroitobacconist.com
Rating:	4.2
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–11PM 10AM–11PM 12–8PM

Location

Photos 37

Reviews 16

Elissa Gonderinger

Extremely unprofessional and difficult to work with. I reached out to the owner of S G Roi in June to try and arrange to have someone on site to roll cigars at my wedding. It took two weeks to get a call back, and after that I would go weeks without contact from the shop, despite many attempts on my part to ask questions and put our agreement in writing. I spent over a month asking for an invoice to be drawn up to based on the quote I was given over the phone. Finally, today (a month before the event and nearly two months after I first contacted them) I told the clerk on duty that I needed an invoice signed before the end of the day or I would have to cancel. Instead of the call back that I was promised numerous times I got a short email from the owner stating that the individual he guaranteed me would be available for my event wouldnt come unless he was guaranteed to sell at least 100 cigars, and that I would have to pay for any difference if that many werent rolled. This would cost me more than five times the (multiple hundreds of dollars) quote that I was first given for an appearance. There was absolutely no mention of a minimum order at any point during our communication prior to this. I am extremely disappointed in the service I received. I have spent hours trying to arrange this special gift to my groom to be, which I never would have entertained if I had been aware of these requirements. Whats worse, the owner sent this information in email form, which disallowed me from asking questions around the mistake he made in failing to inform me of crucial details regarding the agreement. I would strongly urge anyone planning an event to steer clear of S G Roi.

Nathan Gere

This place is a true gem. Stumbled upon it, and was very pleasantly surprised- no place quite like it in Des Moines. Great selection of loose pipe tobacco, Fine cigars and what appeared to be mid to top end wooden pipes. There is a members club smoking lounge upstairs (membership is: $150/year = lounge access and %10 off everything, at all times) Cigar selection is VERY reasonably priced. The store is decorated with a slew of old and antique cigar and pipe tobacco related memorabilia- including a 4ft tall Mr. Punch man, and one of the increasingly rare, authentic life-sized wooden Indian of the female variety. The gentlemen working was helpul and seemed genuinely passionate as well as knowledgeable about the cigar and pipe tobacco world. If youre in the area, pop in at the Havana Garage- S.G. Roi is their supplier.

Mark Thompson

Im relatively a newby to the world of cigar smoking pleasures so it has been a little tricky as to pinpointing just where my palate is located. This past weekend I explained my situation to Nick at S.G. Roi in the Old Market and he absolutely stepped up and gave me a run down, an education if you will, on how to select the right cigar for my taste. Ive been in a few "cigar shops" but this experience was totally different because Nick has a true passion for what he does and the knowledge to explain the difference. I bought a really fine smoke and a perfect cheaper selection to puff as I enjoyed my 2 lane trip in my convertible. I found the its not always about the price its about the matching your taste to the right cigar. Thanks Nick NewJamie Garcia fan, Mark

Nicholas Colonna

I love this shop, great prices and friendly, talkative and knowledgeable staff. The review before mine mentioned cigar rolling for a wedding, which is an unusual request for any cigar shop. While the communication may have been lacking in that situation, whenever i ask to be notified about cigars coming in, theyve never disappointed.

Jimmy C

Terrible experience! Very unfriendly staff. Several items were priced incorrectly on the shelves and they would not honor their mistakes. I would never recommend this place to anyone. They will not have any of my business. I wish I could give no stars but thats not an option. The date was 9/6/2015.

Cheyenne Logan

The man inside was very rude to me and my family without reason. Ive been to many cigar bars and am friends with owners of several companies and have never been treated as such. It made me feel like as a customer I didnt matter and I would not go back there for any purchases any time soon.

Mike Mapes

Cigar smoking is the quintessential social experience. Chaz and his team have created the ultimate cigar shopping destination for the true aficionado. Stop buying cigars on-line and start enjoying one of the true treasures of Omaha!

Alex Patton

The gentlemen behind the counter named Chris was very helpful and friendly. I went two nights in a row due to his insight and the quality of selection they offered.

Cody Thompson

Tremendous service. Knowledgeable. Helpful. Great taste themselves. Best cigar shop in Omaha. Thank you guys I will be a regular. Just plain good people.

Greg Strong

The man inside was very helpful to me. I am new to this and told him that and he was extremely cool to me about it. I will be back many times!

Andy Hite

Jericho at the Bellevue location is super friendly and helpful. Will definitely see myself returning.

Kyle Johnston

Large humidor bringing the widest selection of cigars in the area.

John Ready

Great selection, employees are typically very helpful.

Alex Jackson

Small, but they always have what Im looking for.

Laeton Boschult

Good prices, awesome personal service