Best Buy

Category:	Electronics Store
Address:	3450 S Glenstone Ave, Springfield, MO 65804, USA
Phone:	+1 417-886-5118
Site:	stores.bestbuy.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Jonathan Eaton

I bought a 500$ ASUS computer for gaming which a sales associate led me to(after waiting 10 minutes to talk to one). After 1 month and 1 day exactly my computers hard drive failed so I called this Best Buy and spoke with a sales associate.I asked if I could still return my computer even though I was 16 days past their usual return time which is only 15 days. The sales associate on the phone was friendly and said I could return my computer for a store credit refund since I was sold a computer that clearly had something wrong with it before I purchased it. After I made my 1 hour drive to Best Buy I was told that I could "return" my computer at the Geek Squad counter. At the counter they said they couldnt take the return even though they sold me a faulty computer. I told them I had been told on the phone that I could return and after some discussion and them talking to the sales associate I spoke with on the phone I was finally able to get some not so helpful help. They started up my PC and the first screen clearly says S.M.A.R.T. Status : Bad Drive Backup and Replace. But they said they needed to perform Diagnostic on my computer + get my computer password which I dont want to share with anyone and that they would call me the next day when it is complete meaning I have to make the hour drive again. So I waited until 2p.m. and gave them a call and after 15 minutes of explaining my case I was able to get a GeekSquad rep to say I could come in to the store and get a refund (for store credit only). So I made the 2nd hour drive there and this time they gave me the refund with little hassle, but when choosing a computer the staff continued to disappoint. I looked around for a good 15 minutes and was never approached by a sales associate so I grabbed the display card for a Lenovo PC and asked a sales associate if he could see if there are any Lenovo PCs in the back. He found that there are and speedily got it for me but while he carried the ladder to get my computer from a high shelf he told another sales associate that there are 2 people a couple of aisles down who need some help. So what did the sales associate do? Not help he just walked over to a computer and stared at it without even trying to help the customer in need. To sum it up the staff doesnt know their own products, GeekSquad is useless and only serves to hassle you, and the return policy is way to short for instances like this. If a 500$ PC breaks down in 1 month they should stand by their product and help the consumer with a return or exchange no questions asked.

A Private User

Absolute worst place to purchase a warranty from. If I could give them "0" stars I would. First of all make sure you do your research on different computers/ graphics cards etc. BEFORE you enter the store, Im glad I did because the sales associate instantly tried to talk me out of the laptops I was looking at for a much more expensive model stating that "the models I was looking at would not be able to perform the tasks I needed". Although I stuck with the laptop I wanted, when we went to check out the sales associate brought up their "extended warranty". He said, as well as showed me in the contract that no matter what happened to my computer, hardware or software, that the warranty gaurunteed they would fix or replace my laptop if it was ever in-operable. He used the example that if I brought it in with tire marks and bullet holes, they would be required to replace it. My computer also came with Best Buys endorsed virus protection (Trend Micro). In under a year (still had full virus pro form Trend Micro) my computer crashed due to viruses (sidenote: the only thinig I use this laptop for is google sketch-up, school reports/research, and netflix). I took the laptop into Best Buy so they could fix it and the tech admitted they had been having problems with Trend Micro although they were still selling it. He then told me that they had changed their in-store policy that voided the warranty I had paid $300 for to protect my $800 laptop for a full 3 years!!!! He said they could not refund my money because that was not in his or his managers power. He told me I could then leave my laptop there for 3 weeks and a minimum of $250 would get my laptop wiped and I would have to buy Microsoft office again and all my info would be lost. I then proceeded to take my laptop home, call ASUS and they walked me through a more complicated version of a full system restore, fo free, and my computer was instantly fine. I also did the research and downloaded microsoft security essentials and deleted Trend Micro. I have yet to have a problem in the last 3 months. For your own good please shop elsewhere if possible, otherwise do your own research or take a friend that knows computers and NEVER EVER BUY THE WARRANTY!!!!!!!!!!!

Jared Nield

Ive had a number of issues with this location. Im part the gamers club unlocked and as such when I preorder then purchase a game I receive $10 certificates for each game. I recently went to purchase another game and apparently my certificates were nowhere to be foundim their system. This was due to them sending the certificates to me via email, which I never instructed them do, and because of this they carried an expiration date. They told me if I didnt like it then I could go online and change it so that my certificates would print out in store and never expire. 1. Stupid policy 2. Never told them I wanted to receive them via email. 3. I felt like I was the victim of cut-throat business practices and instead of Best Buy truly giving me the "best buy" or best available deal, they used underhanded methods convenient to them and not their customer to achieve the best deal for them while preserving their bargaining facade. Also, it seems like theyre not well-stocked as Ive gone to and called this location a number of times looking for a particular item and it is never available at that time. For example, Ive looked for a particular game and the website will show its available on Nov 4th so Ill wait until Nov 4th to call them only for them to inform me that it wont be available at this location until Nov 11th (all this despite the game being released since Oct 27th). Finally, there is an abysmal wait time for customer service when calling. I waited for 20 minutes before someone finally talked to me.

Dobber Malchi

This company is the worst company in existence. I was charged 13 months for protection on a phone I didnt have. I proved that and they said I didnt call to cancel. Really? You took my phone, gave me a loaner which broke I was returned my phone and it didnt work. I took it to sprint and they said the left quadrant on the touchscreen was out and immediately replaced it with a new phone. I went back to the store and told the manager. I wasnt paying for their service plan due to the issues 13 months later I notice that geeksquad continued to bill me for 13 months. I didnt even have the same phone anymore. Then I buy a new phone at Christmas it has not worked correctly, my SD card was stolen by an employee and now my phone not 90 days old is stated by mobile tech and Samsung tech the phone was corrupted from the beginning. They are refusing to fix the phone even though I have insurance it is under manufacturer warranty and no one will fix it. I called geek squad who for 2 hours continued to say my account was on hold sent to another department who said it wasnt I was transferred 7 times and the lady kept saying she was speaking English but she was just making up words and playing games with me. I am about $1200 out of pocket and damages from stealing my SD card are? This company is a scam. They just lie. Didnt price match or give me anything for my phone which was supposed to be the highest turn in rate. Lied again.