CPR Cell Phone Repair Roseville

Reviews 3

KA

Kayla Harder

Utterly horrible customer service. Brought my Samsung Galaxy Note 2014 Edition tablet in to get repaired on 4-6-16, they brought the tablet to the back to have their lead technician take a look and he said without a doubt it was the battery. Was told the battery would take 3-5 business days to come in. on 4-12-16 I was called in the morning and they said the part was in , i was told it would only take an hour to replace the part, at noon i brought it in and was told it was going to take 2-3 hours and they would call when it was ready . 6p.m. came aruond and STILL no word , so i called again and was told the part they ordered was defective, they said they needed to order a new one and that again would take 3-5 business days. 7 days later and NO response I called and was told it would be in tomorrow. 4-20-16 called around 4:30p.m. after STILL NO WORD , was told the part did not come in and the part was on back order until next monday! 4-23-16 CPR called and said tablet was ready to be picked up, went in, got it back and was told it was a software issue and that the tablet will charge slowly but will still charge. The battery icon still had a red "X" on it when plugged into a charger and would only charge up to 30% and then die again quite fast. I went into the settings and checked out the battery usage, the tablet said it was last fully charged 3 days prior... now if the part wasnt in until monday why was the tablet charged fully back on the 20th when i was supposed to be able to pick it up? The tablet came back to me at 76% not 100% and has never seen that number again. After now 2 batteries and being ill I was able to bring the tablet back to CPR on 5-15-16 which is a Sunday, it is now Thursday and yet again I HAD to call to find out what in the world was going on . On sunday i was told they would check it out and a representative came passing by and a coworker asked him to check it out, he took one look at it and said without a doubt it was the charger port and you can clearly see it busted (this is after i already showed magnified photos of this to them twice now). My boyfriend called to check on the status because ive had enough with this god awful place and he was told that YET AGAIN they are blaming the battery, except now the red "X" is due to alledged water damage, when if you google anything or know anything about about samsung devices a red "X" can mean multiple things but none of which means water damage! So yet again another 3-5 business days and they wont even consider looking at said charger port when clearly that is a huge issue. Sounds to me that when they ordered the new battery the second time that they blew the port up and had to order another battery and do not want to admit their mistake or correct it and continue to drag out this long process. I got this tablet for my birthday at the end of March and still have yet to be able to use it, we are in the middle of May and CPR has had the tablet more than I have. I will never be bringing another device back to this place EVER again, i just want my tablet fixed and in working order, isnt that what they do on a day to day basis? Seems like this place has no idea what they are doing since no one can return phone calls, or get back to customers when they say they are going to or keep anyone informed, its a zoo every time i call and no one seems to know whats going on. Incredibly unhappy and incredibly upset and just want my device and money at this point.

JE

Jeremy Irlbeck

I was very disappointed with my whole experience. I had a cracked screen and bad digitizer on my iPad air. I called the Roseville store, asked them about it, was told they had parts in stock and I should be able to get back the same day. I brought it in on a Monday and they told me it should be done by close. I stuck around Roseville for 2 hours, went back to get it and then I was told the girl fixing it was on OT and had to leave by 5:30. So why was I told it would be done that night??? I was then told it would be done by 11 am the next day, so after work I headed down to Roseville again to get it, and it was still not fixed. I was told they broke something removing the screen and they should have the part on Wednesday, why would they not call me and tell me it was not done??? I asked that they call me with a confirmation on when I can pick it up because I did not want to make another trip (75 minutes round trip) if I couldnt get it. I was told that the manager would call me in the morning with that info. Around 4 pm the call came in but it was not the manager, and I was told that the part would not be in until Friday or Saturday so I would not be able to pick it up until Monday. I did get a call it was done and picked it on Monday, a week after I dropped it off. The only plus was I was refunded 1/2 of the labor $32.50. Now the problem is, ever since I got it back, the battery life went from lasting a day using it for work, to dead within 2 hours of use, the battery drains even when plugged in if I am using it, and it drains being on stand by (not using it) for a day. I called CPR and asked what would cause this to happen and was told to give it a couple of weeks and it should go back to normal. It has not, so I called again and they told me nothing they did could cause the battery go bad or to drain and if I wanted to bring it in they could change out the battery but for a charge of course. After talking with a few other repair companies I was told if the battery was good going in it should be good coming back. That either the wrong battery was put back in, the new screen was not ground properly or something because replacing a screen should not have any bearing on the battery life. Based on the way I was treated and issues I had will never go back to CPR again.

SH

Shannon Corazzo

I had glass replaced in the past- it fell out several times- I thought it was because it was because of my teenage son use. I dont think so now after my most recent , nearly month long relationship with them. I recently needed a Droid battery for a perfectly good phone. I had to custom order, $$ up front. INTO the 3rd week of no calls initiated to me and no battery, and after I had to call THEM numerous times, I had to go into the shop to check on it, and in, and in again. Every time, they disappear "into the BACK" (hole). Only to come out and tell me there is yet another, unforeseen problem. Even though I know at least 5 of their staff by name, they never seemed to remember me and I had to review the whole debacle from scratch each and every time. Eventually it came, I had to go twice more to get the battery installed (btw, appointments arent really that!). They broke the ringer volume on it, but told me "that often breaks on this phone"! Then, they said they credited my credit card, in 2 increments (two times) for the battery, the labor. I get my credit card bill tonight- They didnt credit me crap!! One star is generous.