Oakdale Optical Center

Reviews 13

NI

Nicolette Bates

My child has worn glasses since he was 3. He doesnt like to go to the eye doctor because of the drops that hurts his eyes. He worries and cries days before the appointment. In the past we had ok experience with Dr. Cole although I feel some testing was not necessary. Our last visit was awful! The doctor yawned through the entire appointment and was not kid friendly at all. She seemed annoyed with me as I tried to reassure my kiddo that he was doing great. She told him to let her know when the images lined up like buttons on a shirt. He didnt say anything and she seemed annoyed again. My toddler doesnt wear buttoned shirts very often, mostly over the head shirts, so I tried to explain to him what she meant. She snapped at me that he can do it himself. I wished I could have just left. After her "evaluation" she told him he needed vision therapy. Not covered by insurance, $100 per session. I wanted a second opinion so when I went to pick up his medical records. She wanted to talk to me and warned me not to let them do certain things. I had one red flag before because insurance wouldnt cover something they said was highly beneficial. Another red flag after her "chat" with me. NO WAY will I ever recommend them. Im so happy we went to St. Paul Eye Clinic. They were so kid friendly and knew just what kids needed to feel comfortable and confident. Turns out he didnt need anything other than a slight prescription change.

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MA

Marisa Morneau

They have no customer service experience at all. I placed an order for new eye glasses for my daughter on 11/29/2012 and the fax didnt go through. I then called 1month later to ask where her new eye glasses were that I made a down payment on and it was like pulling a stubborn tooth out to get it figured out of what even happen. I have left several messages with no return calls... As of today, 1/9/13 I still have never heard back from them and they have NOT returned any of my many messages. I am beyond Livid and they dont even care... I have been going to this Optical office for many years and have never had an experience quite like this. They will probably lose my Business! Their Loss!

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Lisa Zorad

The doctor was fine but the office staff is a JOKE!!! Attempted to get my contact prescription from them and after 3 tries they sent the wrong one. First time they sent it without the information that is needed to order contacts (just the strength but not base curve and diameter). I expressly stated that I needed the prescription information to order contacts. The next try they sent my eyeglass prescription strength with the contact information (my contacts are slightly stronger than my glasses). The third try they just resent what was done on the second try. Luckily I can merge the two sets of information and get what I need so I never have to deal with these people again!!!

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JO

Johanna Swenson

I went here for saftey glasses through my work BIG mistake. First there was an issue with the paperwork I was given from work and no that isnt the fault of Oakdale Optical but when they realized it was wrong they never contacted me. When a coworker went here after me and got his glasses back before me I called and that is when I found out there was trouble with the paperwork. I straighten that out and then they didnt put in the correct paperwork so I waited and waited and waited for my glasses. I say find another option I wont be back that is for certain.

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Ryan Churchich

They completely messed up my prescription. I put my new glasses on and everything is blurred and out of focus. I got a headache in the first 10 minutes of wearing them. We will see how this gets handled to determine if my review changes but for now Im upset and disappointed as a customer. If this is not handled properly, I will go to great lengths to make sure others dont experience this. No one should have to deal with this. Your eye health is very important and for a professional to make such a significant mistake is quite confusing to me.

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RI

Richelle Cohen

DO NOT USE THESE GUYS!!!! YOU WILL BE VERY DISAPPOINTED!!!! Long story short......after 3 months of waiting, still NO GLASSES!!! There was paperwork issues, payment issues (which was untrue, as I showed the payment going thru on 3 different occasions!) Every time I called, the person I spoke to said it wasnt her issue and she said someone would call me back-----GUESS WHAT.... NO PHONE CALLS BACK!!! Now I am trying to get a refund which Im sure will take 6 months. Worst service ever!!!! Very Sad!

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LA

Laura Alexander

I am completely shocked by the negative reviews. I absolutely love Oakdale Optical! Ive been in twice now and have had nothing but excellent customer service and great visits. Every staff member I worked with treated me with respect and were all extremely friendly and very helpful. The receptionist, optician, and Dr. Cole were all awesome. Ive been recommending Oakdale Optical to my family, friends, and coworkers. Will definitely continue to come here!

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Jacob Castillo

I see all these below average reviews and cannot relate. I went here because they are vsp and didnt expect much since there location is small... was I wrong. The doctor who did my eye exam was hilarious she was very good and got my eyes dialed in perfectly. The staff in the front was also extremely helpful and I got the glasses I wanted and couldnt be happier. To the people who see the other reviews dont use them as a reason to go elsewhere.

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KE

Ken & Carrie Bruentrup

Terrible service for contacts. Ill just say it was really bad and the contact expert for fitting was not helpful at all. Saying Just put them in isnt going to help if youre struggling. This wasnt my first time here, bad service for glasses too. Really pushy front staff person telling me what I want from their tiny selection of eyeglasses. The doctor was very good, but save your time and go somewhere else.

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JO

Jo Borchers

I called on Tuesday to make an appointment with Dr. Cole. I saw him Wednesday afternoon (they could have seen me Tuesday, but I was unavailable). After my exam, I worked with Kim. She handed me my prescription without my asking, checked my insurance benefits, priced out some glasses (with no pressure), and ordered a frame that wasnt in stock, because she thought I would like it! Excellent customer service!

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MI

Mike Drikakis

I went to Oakdale optical today for the first time and I had a fantastic experience. Front staff and the Dr. were both professional, knowledgeable and fun. I am very happy with the service I was provided. I look for local businesses versus big box and am quite picky when service isnt up to par, Oakdale Optical did a remarkable job, I highly recommend them.

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A Private User

The staff is very friendly and helpful and there is a nice relaxed atmosphere. For frames, there is not much selection and everything is somewhat expensive. If youre getting contacts, its fine, but if you need glasses, I would go to a bigger place with a better variety of frames and lower prices.

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Patty Heinl

I have been going here for years. Dr. Cole is the best!! He is very good at what he does and very personable, I recommend him to everyone. The lady that helps fit glasses (Kim), is very good at what she does, she has a knack for envisioning what frames look good on your face

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