MAC

MAC, 2801 W Big Beaver Rd, Troy, MI 48084, USA,

Category:	Cosmetics Store
Address:	2801 W Big Beaver Rd, Troy, MI 48084, USA
Phone:	+1 248-649-5700
Site:	maccosmetics.com
Rating:	2.4

Location

Photos 7

Reviews 16

Mary Serra-White

I cannot express enough the positive experience I had at my first visit to the M.A.C Cosmetics store at Somerset Collection. I made an appointment for a learning session because I needed some fresh ideas with my makeup routine. My "guardian angle" was with me that day because I got NANCY(!) as my makeup artist. I was so fortunate! I arrived early for my appointment and was promptly greeted and informed Nancy would be arriving shortly. Sure enough, Nancy was right there at my appointed time. Nancy spent all the time with me I needed, even helping me take before and after pictures and allowing me to video the procedures of applying the makeup and the makeup products she was using on me. I was the most impressed with the change in my face with just the foundation. Remarkable! Nancy will forever be my makeup "go-to" person, and I will forever be a M.A.C. loyal customer. It is so wonderful having a one-stop shop and expert advice to go with it. I now have my staple beauty products which will take the guess-work out of mix-and-matching makeup products. I am not only content, I am enthusiastic about daily beauty routine. Throughout the couple of hours I was at M.A.C. Cosmetics at Somerset Collection, EVERY customer was greated with either a "hello, we will help you in one moment" or the customer was immediately helped.

Erick Gerson

Really bad costumer service, the manager there was not helpful I was on the phone literally waiting for 45 minutes placing an order, they said they will get the product out and will call me back. Which took them about an hour to do so. And I was the one that called them back. I know they must be busy but Im a costumer as well. And this was run like a garage sale. Never had this problem before. But after waiting all this time and hassle they said they could not ship it to me because Im a MUA and they needed to see my credentials. So I end up calling the Chicago location which was very helpful and overnight my order without any problem. Thing that Ive done a million times.

Alexis Woody

Literally the worst customer service. I had gone in for lipgloss. Pretty simple I already knew the color was waiting to be helped (which is fine) and when the lady came over she yells you good and before I could even ask for her to pull the lip gloss so I kindly say no I would like this but I was wondering if it came in a larger size and she rudely barks back. "Well considering youre standing in front of liquid lip stick no your lip gloss does not come I that size. It clearly says it on the sign what that product is!" I have never been so disgusted by a sales associate before. Just rude. A customer had a simple question. never will go back!

Holly Richards

I usually love going to Mac, but not this one. Soon as I entered the store they were looking me up and down...No hello just snobby looks. Then wouldnt you believe it they started following me around as if I was going to steal something... Didnt ask me if I needed help, just kept staring at me and watching my every move. Finally, I went up to make my purchase and the guy with the glasses told me the color I chose wouldnt be my best option... Rude much??.. He gave me this ugly nude color.. I finally told him I wanted someone else to ring me and he acted offended.. I finally left and went to the one inside Macys.. Which was amazing...

Alexia Trevino

-10000 experience.Went in for some lipsticks.As soon as walk in a man in glasses stops and rolls his eyes at me.Another group of employees were standing around in front of the lipsticks not even looking at me. Believe it or not nobody came for you we came to buy makeup.You work in a MAC store in a mall,trust me youre not that big of a deal! Let me buy my items and leave.Spare me and other costumers from dealing with 35 year old divas by actually doing your job and tending to us. If I come in to buy an item and I have to deal with mediocre makeup artists you better believe I will take my money to another store.

Jessica Fun. z awe

Absolute worst service ever. I had appointment today at 2 PM showed up at 1:50 the man behind the counter says he could not find my appointment . Meanwhile I set my appointment up two days prior because of a photo shoot and wedding I had to go to today. The makeup artist suggested that he could call another location to set up another appointment for later today, really? Nonetheless I walked up to the call the Lancôme counter they took me right away and was way more professional than Mac makeupand was way more professional than Mac makeup treated me. Never again will I buy Mac make up !!!!!!!!!!!!!

Christy K

True, the store is busy and noisy and hectic. But the guy with the beard and the tree tattoo (Im ashamed I dont know his name) is awesome. In the past, EVERY experience getting the right color makeup has been an ordeal. Lots of trial and error. I walk into Mac and with a glance he says, youre N4. I thought no way, but sure enough its perfect. He did the same thing with concealer. Very happy with my experience.☺️

Jodi Noel

Horrible customer service. I walked in and the sales associates looked at me while I stood there waiting for help. One just completely looked at me and then walked the opposite way. I did not feel comfortable and some people should be fired for scaring the customers away. That is definitely not a good look. This store needs to step up its game. Its not cute to act snobby.

Tom Kiszewski

What a unprofessional place!!! I been there for about 40 minutes trying to get some advice from several make up artists every single one would tell me " somebody will be with you in just a sec" just to find out seconds later that the same associate is having small talk with another worker l am NEVER GOING BACK.

Rita Mcnamara

Terrible customer service. Came in the store for a couple items. I walked aimlessly around the small store for 30 mins while no one helped me. Make sure you know which product you want and where to find it in the store because you wont be getting any help what so ever from the associates.

Melanie Olmsted

Went in looking for foundation, and the female sales associate working with me was so snarky and rude when I asked a question I almost walked out of the store. Maybe they dont need to make sales at this location.

Jazmine Fields

Everybody is so laid back and funny. They are all very talented makeup artist & knowledgeable, Keri did my makeup for my birthday yesterday, and I loved it! This will be the only MAC store I purchase from.

---STUDENT--- Stefania Ramirez

I didnt get helped until 30 minutes of waiting when i was going to help myself

Kikish Bembery

Floor customer service really sucks but thats normal for Somerset mall

A Private User

Mac Pro store! Enough said!

M. J.

Its amazing!