Kroger

Category:	Grocery Store
Address:	65 S Livernois Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-652-4750
Site:	kroger.com
Rating:	4.2
Working:	6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM

Location

Photos 100

Reviews 18

Lara Marie

Horrible customer service intuition in this store. An employee looked directly at me upon entering no the store and didnt even muster a hello. Went to the customer service desk to purchase my 4 items in order to get a larger amount of cash back. I was told that she could not ring up my items and instructed to take them to the other lane. She presumed that because there was no one in the other line that I would not be bothered or offended by her instruction. I was informed that at the customer service counter they are not allowed to ring up customers because some sort of hour allotment that she referenced... I found it to be lazy and rude to refuse to help me with the purchase of my items. There were many better ways to deal with the situation and this newly enforceable rule that Ive never been subjected to. To my surprise the lady at the counter is the customer service manager!?!? Might I suggest looking into a book titled "Raving Fans"....maybe then something would have been offered along the lines of "Im sorry, maam but we are no longer able to check customers out at this counter...let me help you this time and next time lets visit the check out lane first then we will be glad to assist with any of your other needs at the counter".

Jason Stum

My wife thinks Im crazy, but Im a bit of a Kroger connoseiuer. I get weird satisfaction from visiting various Krogers in the area and ranking them. Not on a spreadsheet or anything insane like that...just in my head. Anyhow, this Kroger ranks right up there in Oakland County. The layout took me a while to get used to after recently moving to the area, but Ive got it figured out now. The big bonus about this Kroger is they recently installed a Deli Order Kiosk which is amazing. Just use the touchscreen to let the Deli know what you want and get on with your shopping. No more waiting at the counter for 20 minutes to get your garlic bologna and american cheese. Just dont do what I did and place an order with the kiosk and then forget to pick it up when youre done with the rest of your shopping. Oopsie.

Courtney Rasor

The cashiers and customer service window are definitely hit or miss concerning attitude. BUT: I love this Kroger! They have a great selection in all areas, including produce. They also have small sections throughout the store where you can buy "Manager Special" items at lower prices. These items are fine, just dented or near expiration. Ive saved so much money shopping the specials! Its well organized and always clean. And they even have a sushi kiosk that rivals other big chain stores with the same service (theyll even let you put in a request for something and make it while you shop). Its delicious! They also have a damn good cheese selection. They recently expanded to a more super-grocery store type setting, but I can still find what I need, and now theres even more to choose from.

Matthew White

What they lack in variety (this being a smaller store), they make up for in quality. The produce section is very tiny, but what they do have is fresh. The cheese counter is overflowing with a variety of cheeses to try, including smaller misfit blocks that they put on sale--a very economical way to try a new cheese you arent sure about. The pricing at the store is more than competitive with other grocery stores in the area.

Eric D

The staff is extremely friendly, and accommodating. The $3.99 chicken dinner special on Thursdays is a great deal. Been a longtime Kroger shopper and the deals are usually better than most other local groceries. Only negative is the building is a little outdated and other newer Krogers have a little more product variety. Otherwise still a great neighborhood friendly store!

Jonathan Lapolla

This Kroger is literally the most consistently poorly stocked location Ive ever been to. They are tea rely occasions where somethings hasnt been out of stock for a prolonged period of time. Its disappointing because the remodel is nice, but when there are destroyed freezers and empty shelves without any replenishment(4-7 days looking the same), it is a massive deterrent.

Paul C Gbhmagic

A great place for all your grocery needs.Very high turn around in produce and meat means everything is fresh. The people are very nice and polite. The shelves are well stocked and there are good sales to be had every week. Need to go grocery shopping? What are you waiting for ?! This Kroger in Rochester is the place you need to go! Now!

Lauren Hagerman

I go here out of convenience but I have to say the people who work here arent the most friendly. There is one manager I have seen in particular who Ive seen belittle a customer. Unacceptable. The pharmacy is awesome though! Always very fast and very friendly. I always use this pharmacy because of my continued supreme service.

Mickee Mickee

Most of the time I appreciate this Kroger. But not today. When the bagger asked if Id like paper or plastic, I replied , Id love all my cold items in paper. So what did I get? My meat in paper. But my cold juice, eggs and cheese in plastic. So I had to get paper bags and repack my bags.

Steve Novak

I go here regularly. A quality grocery store with affordable prices, deals and specials. Most of the staff is extremely friendly and hepful, but there are a couple crabby old ladies. Sorry, dont judge the store if you land one of these bad apples. There are some great employees here.

Sherry Maddren

Happy with store and employees HATE HATE HATE the lighting in the parking lot since they remodeled !!!!!!! It is DARK !!!!! There are not near enough lights and those that are there are shining on the front of the store would rather see whos in the parking lot for security purposes.

BJ Armstrong

The hot food section of the deli needs a lot of help. Every time I go in there to pick up a box of fried chicken they have like 4 pieces sitting in the counter. Im not talking about 7 in the morning Im talking about lunch time and dinner time, I mean what the heck?

Stephanie Matthews

Its always like visiting family when I come there. Love the workers and the selections. I usually pass about 3 Krogers just to go to this one. Awesome place! Oh yeah, the sushi bar ppl are awesome and the sushi is always fresh and tasty!

Bella Cella

I am in love with the sushi bar I go there almost daily and am a regular costumer. The lady who works there is so sweet, she always makes me the sushi she knows I like, the cream cheese California roll with avacado, recommend

Emanuel Perez

Its like a Publix of the North. Good fried foods, salad bar, gourmet subs, as well as grocery items. I really like the cheese selections and the staff will let you try a couple to make sure you get the right one.

Anne Wright

I have been shopping here for over 20 years. Convenient store location for me, but they are often out of different items, even when they are in the sale ad. Now they stopped carrying my favorite bread.

Lancr Williams

Great store what a wonderful place what all stores should strive to be . I would say like 9 out of 10 workers are great thats good for such a large store easy to find what you want will be there often

Leah S

I used to like this Kroger until I walked in just now and there was an employee smoking right outside of the doors on the east side of the building. That is very disgusting and rude.