Art Van PureSleep

Reviews 3

AP

April Yancey

I will make this as short as possible. Purchased 6 Treasure Parson Chairs in April 2016. In September 2016 one of the Treasure Parson chair legs broke. Called Artvan to order a replaced leg. Rep advised me that the chair leg would take 4-6 weeks to come so I placed the order and paid for the replacement leg. I waited 6 weeks to call and inquiry about my order and was advised someone picked up my order I advised the rep that I dont have it and no one could have picked it up. Finally the rep advised me the leg hadnt come in yet and give another week for delivery. I called back around Halloween no leg but was given a made up lie to get me off the phone. I called around Thanksgiving no leg but given another lie which included the ordered would be there December 19th. (You guessed it "NO LEG"). So I called back on December 20th (you guessed it "NO LEG") rep advised it would be in at the end of December. Well with that being said I became very upset and tired of the run around including the lies that I was told on other inquiries. Now the rep just advised me that the leg is coming from overseas. Its funny how you can get a whole chair in two days but a chair leg takes 6 months so I guess I can expected the replacement part in the summer 2017. I will never shop Artvan again. Customer service makes up lies to get you off the phone and management really has no answers or just dont give a damn. Ive shopped at Artvan for years but will never shop there again. Thanks Artvan but you dont have a "LEG" TO STAND ON WITH ME!!!

CL

Class Of Kings Clothing

Great service, Great salesperson. Patrick Took care of me!

DA

David D

Nice location