Fox Ford Mazda

Reviews 3

MA

Mariah Laird

I have never in my life been treated so poorly. Long story short the hood of my car got damaged and my landlord was at fault and paying for the entire fix. When dropping off my vechicle to get fixed I really was told litle information. (Wasnt sure when I could pick it back up) called the next day on Tuesday and they said it would be ready Thursday. Thursday comes and I call the at 11:30 am and was put on hold because they didnt know when my car would be ready. Finally they take me off of hold and say they will call me right back. Work day goes on and I never hear from them so I decided to call again around 430 this time they tell me it will be ready at 530. So I walked in at 6 The lady at the desk who I can only assume was the same lady on the phone seemed disheveled. I told her my name 3 times and reminded her that we had just spoke on the phone. So as she was searching for my keys I see them on the counter instead of being hung up like the others. She then asks me if I am sure those are my keys because she thought they were someone elses. Hopefully that someone else ends up with keys. NOW for this next part keep in mind I called them twice before driving all the way there. She asks me how I will pay for the remaining balance and I said my lanlord was paying. Now I know my landlord has spoke with them because she was doing most of the corresponding. The girl walks away and then tells me she cant give me my car because they dont have finale payment. This would have been nice to know at 1130 this morning.... Bring on unorganized lady number 2 who lied directly to my face. She tells me she has never spoke with my landlord and has no idea whats going on and that the landlord should have called them to make the payment. In order to schedule the appointment my landlord had to call them and confirm payment of a part. And when I tell her this she says yes she did speak with her and she paid for the part they had to order. And then continued to say it is not up to her to figure out payment and that they must call her. So I said I thought you never spoke with her and she in returns says "i dont have her number". I know for a fact that they have her email because there has been correspondents. Mind you all of this could have been avoided if when I called they would have mentioned this. Because at this point its well after six and my landlord is out of the office. So I then have to leave my credit card information in order to take my vechicle. And because I know how confused they are at that place Im sure I will have a huge charge come tomorrow. Do not take you vechicle to get fixed at this location they dont call you back (even had problems before I scheduled) I believe they are just so confused and unorganized in that office. MY first and last time doing business with them. I love ford and will also be emailing them. I have lived many places and have always had ford fix everything on any vechicle Ive owned. Never have I been treat so poorly. Finally the work on my vechicle was done great and they even cleaned my car. That part I would give 5 stars. The attention to detail was lovely and I couldnt tell there had ever been any damage. So thank you for your work but the office area is just sad.

BE

Bethany Jo Eldred

Horrible customer service. __________________________________________________________ I will not be going back to Fox Ford. I am not at all impressed at how they deal with unexpected repairs and treat customers. My car broke down on a Thursday morning so I towed it to Fox because it had been less than a month since they performed maintenance and I didnt know if it was related to those repairs. I knew a belt was gone, but didnt know how much other damage there might be. I called several times on Thursday, only to be told they hadnt looked at it. When I heard from my service rep in the afternoon, all he did was ask what happened which I already reported to the main service person and the tow guy who noted it on the sheet he filled out. When they hadnt looked at it by the end of the day, I asked about a loaner car and was told they dont have any for two weeks out. I finally talked to my service rep around 1:00 Friday and all he could say was they might know by 3:00 if they could look at it. At this point, I need to know what to do for transportation for the weekend. I asked again about a loaner and he said if that was an option, he would have offered it to me. So I told him I was considering towing it somewhere else that would have time to at least check to see what needed replaced. A belt can be replaced with little effort if that’s all it was. After I said that, I was put on hold briefly and then told I was moved to the front of the line and they would look at the car within an hour or so. Turns out the damage was more extensive and required a part (unrelated to prior maint.). They said it would be there by the end of the day. A few hours later they called and said the part hadnt arrived in time, but low and behold a loaner was available! I could take it for the weekend. My car was then repaired by end of day Monday. I was extremely disappointed that I couldnt get any answers beyond maybes and it took threatening to take my business elsewhere to get any action. After I did that, it was like getting the star treatment. I know they are busy, but I need to know how long I will be without a car so I can make other arrangements. I dont think asking them to look at the car to see the extent of the damage within a 36 hour time period is unreasonable. The least they could do is give me a concrete answer of how long it will be before they can do something with the car. And being told there are no loaners and then one magically became available. They obviously wanted my money but my business wasnt important until I threatened to take my car somewhere else.

SA

Sandra Garcia

The first week of April 2016 I bought a 2013 Ford explorer sport, I worked with Denny in used car sales who was nice to work with. I got hooked up with him by using the live chat online through their website and someone answered all my questions and got me set up with him which was convenient to walk in and know who I was looking for. Denny made sure all my towing needs were accommodated and when I left with the vehicle it was looking awesome and had a full tank of gas. The next few weeks I noticed some slipping when I accelerated so I emailed Denny one evening and someone from service called me the next morning and set up an appointment the first of the week of May. I went in they set me up with a loaner and I got my car back the next day. Everything was great and very efficient, they diagnosed my problem and took care of it, had my truck washed and fill with gas ready for me when I got there. Im not going to let one rude person ruin my review because everyone was great but one. The receptionist Maggie in the service dept was quite rude at both encounters I had with her and acted as if I was a bother. The first time I went up to her when I dropped my vehicle off and I wanted to asked her where I showed go or what to do, she was on the phone at the time and I waited patiently and she all of a sudden stopped in the middle of her convo and said to the customer on the phone "I am just so sorry about this but can you hold on", and then looked at me all annoyed and asked what I needed, I explained why I was there and that her name was mentioned on the phone when I spoke with John she told me where to go and then apologized to the person on the phone again saying " so sorry about that distraction I had to deal with" making me feel very confused as to what I did. Then when I came back the next day and dropped off the loaner I had to go back because I accidentally left my garage door opener in the visor of the vehicle. When I approached her desk she happened to be on the phone again I stood off to the side so she wouldnt feel as if I was rushing her. After a minute she said to the person on the " Sorry about this, I have to deal with a disturbance" like I was such a burden to her to deal with. It totally rubbed me the wrong way since this was the second time she had been rude to me for no reason. I would of liked to give her the benefit of the doubt since everyone else there was so awesome and say she was having a bad day but this was on two separate days. All in all though I highly recommend this dealership and long as you dont have to deal with Maggie.