Discount Tire Store

Category:	Tire Shop
Address:	41550 Ford Rd, Canton, MI 48187, USA
Phone:	+1 734-981-6800
Site:	discounttire.com
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 86

Reviews 7

Jack Vanerian

Is it possible to leave "negative" stars? Worst experience ever, I gave the guy 3 or 4 chances to stop telling me that i needed 2 new new tires. I didnt care if i needed new tires i just lost my job and all i wanted is a rotation and balance which they are supposed to do since i bought the tires from them less than a year ago. The front tires are low but they "are" above the wear bar and i couldnt afford new or used tires. I explained all this to him in a calm manner and he said (in a very condescending tone) "Sir, youre not listening to me. I CANT DO THIS!" I got frustrated, the manager came out and MORE bickering ensued. We went from you need 2 tires to 1 tire. My college years left me with 5 years experience driving on COMPLETELY BALD tires and i know where i want the tires with the most tread (based on my own driving style and preferences). All Discount Tire wanted to do is sell me tires so i went to Belle and they told me i had about 1500 miles and that i shouldnt rotate but they would balance them. I explained my situation and they agreed that i should rotate so they did it for free! Belle Tire will be selling me 3 sets of tires in the next 1 to 3 months!

SIM MK

I went in to switch rims and get rotation and balancing done . Fist of, They damaged all four of my new black rims. Second they didnt even balance them. I had to come back again to get that done. Third, they didnt even do the rotation! i mean come on how hard is that? The guy who was on my car had no idea what he was doing. I made them order me new rims. Most of their technicians are inexperienced and the wait is agonizing... i can do a better job myself if i had the tools to do it. So thats my story. A few months after this incident, discount tire put wider tires on my buddys car and he didnt know about this for a while till some mechanic told him so he went back to switch it and they told him that they will give him the right size tires the next day NO CHARGE. He came back next day to get them and they said he had to pay additional $300. To sum it up, we made 4 trips in one day to Discount...we fought with the manager and we made him put it on for free. He said since your tires were aftermarket, you have to come back four to five times a day because you have to keep balancing them... W-T-F?????????????????????????????

A Private User

Claimed my tired was worn down prematurely even though I had it for over a year, so they refused to replace my tire with the added insurance protection I paid for. They claimed my tire was rubbing against the car or something. I think I would have noticed that, if that were the case. So, I had to shell out about 100 bucks for a new one and get this.. they asked if I want extra coverage on the new one.. rather than paying the extra money to feel more secure.. it ended up not helping me in the end so why would I pay for that again? and why would they ask me to add extra coverage to my new replacement tire if they think the tire is rubbing against the car only to refuse replacement? Seems like they didnt care in my case. Maybe this column will help you ask the right questions when buying their extra protection replacement insurance. Other than that, the service people who actually worked on the car (lets ignore politics for a moment) were excellent and fast. The one who worked on my car was very friendly and kind.

Robert Sheetz

Tom the salesperson was truly amazing... He inspected with myself the tires and went over ALL MY OPTIONS... And I really mean ALL MY OPTIONS... He listened to what I had to say and made a couple of suggestions, then showed me around the different looks and sizes of tires... He offered me the protection plan "which I happily bought on all four new tires" He explained to the workers all of my concerns and helped me decide which was best based on my needs and budget... He just plain ole... was a decent human being willing to go the extra distance to ensure my satisfaction... And I might add... that you dont find this type of person very often... I had 3 Discount Tire locations to choose from which were all within a mile or 2 different directions from where I started off... I AM SO HAPPY THAT I CHOSE THE CANTON STORE... Thank you ALL FOR YOUR PROFESSIONALISM TODAY... Robert Sheetz 7-16-2016

TheDraken187

I called to make sure I had bought my tires for my vehicle at this location and if I had bought the extra insurance. They representative was very polite and found my file within seconds and asked if I would like to make an appointment. I asked if I could bring it in right away, he said the sooner the better, and I was out the door. I arrive 20 minutes later, got out of my car, and the representative met me at the door by name because he was the representative on the phone and recognized my car as I pulled in. 45 short minutes later my car was done. 5 stars is under rating this visit. 1. Polite customer service call and throughout the whole process. 2. A representative that pays attention and goes the extra step to meet you at the door. 3. Very fast and accurate service. 4. Service with a smile. I would recommend this store to ANYONE who asked me where to buy tires.

james carroll

The staff is friendly and the prices are a little high for a place called "Discount Tire". My problem isnt with the tires or the prices though. Its with the fact that out of 2 times I have taken my car in for service where I let them install the tires, 2 times they manages to cross-thread my studs. The first time, I literally had to snap off 8 studs and press new ones in. The second time, the guy said it was cross threaded while he was taking it off, which is funny because I told him to just leave the tire on and mark the stud for me and he agreed. When they pulled the car out of the garage, the stud was marked but it was a different lug than the other 4 I had on the wheel. No offer to fix it, not even an apology. Last time I do business with these guys. If you are planning to take your car in for service here, be prepared to replace the studs in your wheels.

JOHN DELANEY

Disappointed with the sly marketing tactics that the sales people use at the stores. I got sucked into buying 2 different sets of tires for my work van. let me unpack the situation, it was last fall and I had worn out tires on the van. I was told that they had a good deal on snow tires for the up coming winter and they would store them for me after winter when I buy the spring/summer/fall tires in March. Well low and behold I buy the new non winter tires and schedule them to be put on, and now all of a sudden theres a hidden 70.00 charge for the storage that was never discussed during the purchase of the winter tires. Discount Tire should be ashamed at this bait and switch scheme. Guess I will be buying from Belle Tire from now on! BTW Ive been a loyal Discount Tire customer for over 20 years.