Sally Beauty

Category:	Beauty Supply Store
Address:	231 Quincy Ave, Quincy, MA 02169, USA
Phone:	+1 617-471-5002
Site:	stores.sallybeauty.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 22

Reviews 17

Lingying Zuo

Unbelievably rude hostile and insulting employees! Worst shopping experience ever. Will definitely not go there again. I did a quick shopping of a hair band with leave-shaped metal. TWO HOURS LATER after i finished my grocery shopping, i tried it on in my car and find out: the hook of one side slipped out immediately as soon as i put it on and the metal hurts my head. So I walked to the store and ask to return nicely. The cashier said coldly all the sales are final and can not be returned, without even asking why. I insisted it can be returned coz it is a brand-new defaulted product, telling her it is broken. She said something was missing after unwillingly checking the product. I said no, nothing was missing. She went to check if she can find me a new one and came back with nothing. She still said it can not be returned. She turned over the receipt to show me all the sales are final. the funny thing is it is right ON THE RECEIPT THE PRODUCT CAN BE RETURNED. Then, another woman interrupted, whose name later i heard was Stephanie. She accused me of breaking the product, with her eyes wildly open and staring at me (tried to scare me away, i guess). The truth is, nothing was missing, and it was just the hook slipping out of the tiny hole of the metal leave. I still tried to explain and showed her the both side of the metal, to let her understand. It was so SIMPLE and OBVIOUS. She still kept accusing me of breaking it. Ironically, the OTHER HOOK SLIPPING OUT IN HER HAND while she was taking it out of the bag. I said “no, i did not break the product. You just did.” She walked away while still accusing me. I was in still the shock while the cashier refunding. Could not believe what they just did. I really wanted to tell that Stephanie how rude and stupid she was. I walked towards where Stephanie was. The cashier said “GET OUT, YOU CAN NOT STAY IN THIS STORE!” Another shock of course. I was never treated like this in my whole life. I said no, I need to tell her how rude she is. Then the two women teamed up to against me and even said “TO CALL THE POLICE”. Oh my God, please do call the police, so they can put some nutcase like you two in jail. What kind of hatred they have in their hearts to treat a client like that! What miserable life they have to act like that. If you do not like your job, quit! Coz clients would never want to in a store with people like you two working there! I shopped in other Sally store before and it was definitely nice experience. This store, a disaster, because of the two awful employees. I am going to let the Sally company know.

Mara Marie

there is ONLY 1 staff person there that is polite, pleasant, doesnt have an attitude. Shes extremely helpful and the rest should follow her lead. I dnt know her name but she has these peircings in her dimples. Im wondering why shes not a manger. the manger, however is... let me just say SHES ALWAYS HAVING A BAD DAY...the manger with the really short hair and gives all the hair advice:-/...

Sandra Fernandez

I have been to many Sally Beauty Thousand Oaks,CA to Portsmouth,NH and many Massachusetts stores .This Sally Beauty is by far my favorite Sally Beauty .And believe me the manager is the best and the staff is always helpful Love this place

A Private User

The few times I have visited this location I end up leaving with a negative experience. The employees are not friendly and give customers an attitude. I usually go to a different and further location to avoid this.

Melise Nguyen

Terrible Customer Service. Ive came into this store on a number of occasions. After I was being told that I can not have drinks in the store when there is no sign anywhere indicating that, I am done with them.

Trisha MacIntyre

Ive been shopping the Quincy store for many years and always go back, the staff are always helpful and no attitude. I have a Sallys up the street from me, will NEVER go in there.

Leah Foley

Please dont go in, very miserable people working here. Gave me attitude, and the way the treated me was disgusting. Im going to let the company know how terrible this Sallys is.

Pam Baker

I love Sallys and frequent this and the Randolph store. The people that work there are very helpful. They have a great selection of products at excellent prices.

Angela Taylor

I get most of my hair supply products here so that I can dye my hair as it is Affordable and the staff are very helpful in choosing out the right products

junior lorenzo

Variedad de productos cosméticos

Megan Hussey

Terrible customer service every time whether you ask a question or just being simply rung out.

Alison Kan

Nice, affordable beauty products. The staff is usually very helpful and knowledgeable.

Missionaria Tatiana Silva

the co workers still have a lot to learn , how to be nice to the clients, terrible ...

Nicole B

was followed throughout the entire store. Ive never felt so disrespected.

A Private User

Convenient location , staff was very helpful