Regal House Furniture Clearance Center

Category:	Furniture Store
Address:	661 Belleville Ave, New Bedford, MA 02745, USA
Phone:	+1 508-996-5437
Site:	regalhouseoutlet.com
Rating:	3.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 12–5PM

Location

Photos 14

Reviews 4

Brandi Brune

I recently purchased a bedroom set from REGAL HOUSE Clearance Outlet and when it was delivered there was only four pieces of furniture. When I tried to explain to the delivery person that I had purchased 5 pieces of furniture and not 4 he was extremely rude and assumed that I was lying. Thank god I still had my receipt. When they finally delivered the correct number of furniture I thought the head ache would be done. As I was looking at my furniture I noticed many scratches and nicks that werent from the delivery process. I immediately called Regal House because I was not satisfied with my bedroom set. I was also able to send them pictures. I was told they had to schedule a Regal House worker to come and look at the bedroom set and "see if it could be fixed." I told the person that came to look at my furniture that I refused for it be fixed with a marker. I feel that I have paid way to much money and there is significant damage that would not be able to be fixed by a marker. When I received all new pieces of furniture they were still full of nicks and scratches. After a month and a half since I ordered my bedroom set, I called Regal House again and I was told the same response as before "you have to schedule an appointment for a Regal House worker to come look at the furniture and see if it can be fixed." Well the worker came and he fixed the Knicks with a marker!!!! I called Regal House back and ask for the manager. I wanted to explain my frustration with the company and let them know that this is not acceptable. I did not expect them to send me another bedroom set but for them to understand that I was not satisfied with the way I was treated through this process and the quality of the bedroom set that I ordered. I hoped to get money back towards my bedroom set but I was told by a Regal house worker that $1050 is a good price for the amount of furniture I ordered. Even if I paid 1 dollar for the whole bedroom set that was the price that was offered by there company so I should not be having an employee stating that information to me. She then hung up on me as I was still talking. I called back and she said I signed a paper so there is nothing they can do!!! Before I could say anything else about "the paper" I signed she hung up again. The Only paper I signed was the first time my furniture was delivered and I was told I was signing that I received my furniture. I really advise NO ONE to order from this company !!

Derrick Souza

Purchased a sofa/love seat set. A sofa leg was broken at delivery, Regal made it right by refunding the delivery charge and sending a brand new sofa. Would recommend.

Yobanny Rosario

Atención rápida,bien educados,y los muebles besicimos

Monica Florez

Not even one star rating, really poor customer service, the employee didnt even step out of his chair to lend a hand.