The Home Depot

Reviews 3

EL

Els G

I had just left this location this afternoon/evening. I came again (1 week time frame) helping my parents look for white vanity 24" to be exact. I walked into the store was greeted nicely by the lady in the returns checkout counter. I walked over to the bathroom aisle 2 and quickly realized I needed a sales persons support. I came across a store Manager, which I wasnt aware of at the time, and asked him if he would please assist me with a question about an item. He quickly asked me to wait, while he finished up a conversation and radio a another person. As soon as I uttered the word bathroom, he told me that he will get someone to help me. I waited 15 minutes to be greeted by no one. I saw another sales representative walking and tried to stop her to ask for help and she quickly told me that will page someone to come to the aisle. Another 15 more minutes goes by and I walk over to the lady that had greeted me and taken my return and asked her to please page someone, because I had been waiting for 30 minutes and no one has yet to come by to aisle 2. Twenty minutes go by and I become irritated that no one and repeat no one, even the employees that I saw strolling the aisles freely, never once glanced over to support a customer. I approached the return desk and ask to speak to a manager, due to the nature of the service. The manager Edwin, whom I asked for help comes by and states "no one has come to this aisle yet!" In disbelief Edwin pulls out a paper form his pocket and informs me that he guy that works in the Bathroom section is away on lunch. In dismay I asked, " does he not have coverage?" Did you not know this information 30 minutes ago when I asked you for help?" Not surprised he was not able to help with my order and didnt seem interested enough to call another store to help see if they would have the item or not. While talking to my dad on the side, I suggested going to Quincy. Whether hesitation Edwin the store manager agreed that we should go there because they carry more items than they did. This same circle of events occurred the week before. I honestly feel this Home Depot needs to have their employees go through training on costumer service. It is really lacking. The service at Quincy on Exit 9 is stupendous. No one is juggling you around and the atmosphere makes you value the amount and money you are investing into the company. My family and I will not be going to home depot in Dorchester in future.

KI

Kimberly B.

It may have seemed simple at first when I bought a small pet stepping stool in the store, only to learn there is a reason why it was on sale at a local retail store. Apparently, all the hardware was missing and I thought it would be a matter of walking into the every so friendly and always eager to assist customers, local Home Depot and buy a few screws, bolts, etc. As I was looking around and overwhelmed with where to begin, a very nice guy whose name I have forgotten, approached me and asked if I needed assistance. He was extremely kind and very helpful, however, it was his first day and given that he was familiarizing himself with the stock and the location of merchandize, he made sure I was taken care of and asked another employee to help me in the hardware area. His name is Tony and at first I expected him to point me in the direction where I could find the missing hardware to my doggie stepping stool, but he asked to see the disassembled parts and knew exactly which isle they would be found. At first, I thought he would maybe help me for 5 minutes or so just to make sure I had the correct parts, but he asked to see the instructions to make sure all the missing pieces of hardware could be found in the store. Again, I was about to thank him for pointing me in the right direction, until Tony began to see a few problems with the description of hardware on the instruction sheet verses what was available in the store. He was able to recognize that the missing hardware was custom fitting and that I may have a problem finding replacements. Before I knew it, Tony was gathering various sizes of what he believed could work as replacements and as he was attempting to fit the pieces together, I was so impressed with his knowledge of not only the store inventory, but how he knew exactly what would and would not work. Such a small project, I thought, turned out to be quite a task for Tony, who remained very professional and determined that I was a satisfied customer. This is the very reason why I always go to Home Depot when I need to buy something for my home. Why should I go anywhere else? To conclude my posting, Tony provided me with excellent customer service and our family dog now has the ability to use a very cool stepping stool. Thank you Tony!!!

A

A Private User

This store is not only the most disorganized of the local chain, but the staff is mostly unhelpful, and basically cant be bothered. The many times I frequented this store(only because it was handy for a quick pick up) I can count the times I actually found an employee that cared. My last visit (last week) will be my last. I was trying to purchase a $10.00 dollar plant and after waiting in the long line at the garden center, was told I could not use my credit card unless I had a picture ID! I explained that I do not have a license and was not prepared to bring a passport to buy a plant! The added insult to this is that I purchased an several items in the previous 2 weeks adding to a couple of hundred dollars and was asked for no such ID as I used my credit card. The employee was rude, told me she was "done with me" and "not talking to me" because I was explaining my case. I asked for the then attending manager, who did not walk over to me, bud in a loud voice about 10 feet away said "no picure ID? WHat do you mean you have no photo ID??" I was made to feel like I was some criminal simply to buy a $10.00 dollar plant!! The only remedy he had was to walk over to the self help registers where he said i didnt need a photo id.Of course, that made alot of sense, so a crook could use that register and get away with it. Idiot. After waiting in that long line, waiting in another long line was not appealing, not only was this manager condescending to me, but frankly didnt care what I was feeling. I am assuming they must have quite a theft rate at that store to act this way,not to mention the caliber of employees they hire. As a side note, reported this event to their "customer care" number, and never got a call back. Dont waste your time, they dont care. I think I will just go the extra few miles out of Boston and shop at the Natick Home Depot where the store seems in much better shape, and employees seem to know how to talk to customers, if I go to Home Depot at all....